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Hotel Garden Queen

Property class: 3
3-star spa hotel near Hoan Kiem Lake

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Photo gallery for Hotel Garden Queen

Exterior
Interior
Exterior
Room
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Spa
  • Free WiFi
  • Air conditioning
  • Laundry
  • Room service

Explore the area

View in a map
65 Hang Bac Street, Hoan Kiem District, Hanoi, 10000
  • Place, Hoan Kiem Lake
    ‪5 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪5 min walk‬
  • Place, Thang Long Water Puppet Theatre
    ‪5 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪42 min drive‬

Room options

View all photos for Deluxe Double or Twin Room, City View, Lakeside

Premium bedding, minibar, in-room safe, desk

Deluxe Double or Twin Room, City View, Lakeside

8.0 out of 10
Very good
(1 review)
  • City view
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Signature Room

Premium bedding, minibar, in-room safe, desk

Signature Room

  • City view
  • 30 sq m
  • 8 bedrooms
  • Sleeps 3
  • 4 King Beds and 8 Large Twin Beds
  • Free WiFi

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About the area

Hanoi

Heart of Hanoi.A stay at this Old Quarter hotel places you steps from Hanoi Old Town Night Market and a 5-minute walk from Hoan Kiem Lake. Ta Hien Street and Ancient House are also within half a mile (1 km).

What's nearby

  • Ta Hien Street - 2 min walk - 0.2 km
  • Hoan Kiem Lake - 5 min walk - 0.5 km
  • Hanoi Old Town Night Market - 5 min walk - 0.5 km
  • Thang Long Water Puppet Theatre - 5 min walk - 0.5 km
  • Dong Xuan Market - 8 min walk - 0.7 km

Getting around

  • Cát Linh Station - 4 min drive
  • Hanoi Long Bien Station - 11 min walk
  • Noi Bai Intl. Airport (HAN) - 22 min drive

Restaurants

  • ‪Moonlight Sky Bar - ‬1 min walk
  • ‪Huy Beer Tay - ‬1 min walk
  • ‪Hanoi Corner - ‬1 min walk
  • ‪C.O.C Legacy Specialty Coffee - ‬1 min walk
  • ‪Essence Cafe - ‬2 min walk

About this property

Hotel Garden Queen

3-star spa hotel near Hoan Kiem Lake
Hotel Garden Queen offers its guests a full-service spa. Public spaces have free WiFi and wired Internet. Free breakfast is served daily. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly Hotel Garden Queen.
  • 9 guestrooms or units
  • Cooked-to-order breakfast (free)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Express check-in
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
Hotel Garden Queen offers 9 air-conditioned accommodations, which are accessible via exterior corridors and feature indoor private hot tubs and fireplaces. Rooms open to balconies. These individually decorated accommodations have separate dining areas. Beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators, rice cookers, and minibars are provided. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Zen Spa. Services include massages. The spa is equipped with a hot tub. The spa is open daily.

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Property amenities

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Free cooked-to-order breakfast available daily 7:30 AM to 9:30 AM
  • Coffee and tea in common areas
  • Couples/private dining
  • Hosted evening meal available for a fee of USD 15; reservation required

Things to do

  • Full-service spa

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Hardwood flooring in room
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay movies

Bedroom

  • Free crib
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Blender
  • Cleaning supplies
  • Coffee grinder
  • Cookware, dishware, and utensils
  • Freezer
  • Griddle
  • Lobster/crab pot
  • Minibar
  • Oven
  • Paper towels
  • Refrigerator
  • Rice cooker
  • Separate dining area
  • Spices
  • Stovetop
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Fireplace
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Express check-in available
Minimum check-in age: 12

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
Guests must contact the property in advance for check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
A virtual front desk provides assistance to guests
Guests are required to download the property's WhatsApp, Zalo, Viber, Telegram mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

  • Pets and service animals are not allowed at Hotel Garden Queen

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 150000.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20.00 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: USD 150000.0 per night
  • Hosted evening meal: USD 15

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa and Mastercard.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Garden Queen Hanoi
Hotel Garden Queen
Garden Queen Hanoi
Hotel Garden Queen Hotel
Hotel Garden Queen Hanoi
Hotel Garden Queen Hotel Hanoi

Frequently asked questions

How close is Hotel Garden Queen to the airport?

Hotel Garden Queen is 15.6 mi (22-min drive) away from the Noi Bai Intl. Airport (HAN) airport, the closest popular airport to the property.

Does Hotel Garden Queen have an airport shuttle?

Hotel Garden Queen offers an airport shuttle 24 hours a day, for a charge of USD 20.00 per vehicle, one-way.

Does Hotel Garden Queen offer free breakfast?

Hotel Garden Queen offers free cooked-to-order breakfast every day from 7:30 AM to 9:30 AM.

Is there a casino at Hotel Garden Queen?

No, there is no casino at this hotel.

What time is check-in at Hotel Garden Queen?

Check-in start time: noon; Check-in end time: anytime.

Is there free parking at Hotel Garden Queen?

Free parking is not available at this hotel.

Does Hotel Garden Queen have a pool?

Hotel Garden Queen does not have a pool.

Does Hotel Garden Queen have a spa?

Pamper yourself with a day at Zen Spa, where you can enjoy massages.

How close is Hotel Garden Queen to downtown Hanoi?

Hotel Garden Queen is 0.9 mi away from Hanoi.

Hotel Garden Queen Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 8 out of 19 reviews
Rating 8 - Good. 4 out of 19 reviews
Rating 6 - Okay. 4 out of 19 reviews
Rating 4 - Poor. 2 out of 19 reviews
Rating 2 - Terrible. 1 out of 19 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Words cannot express how accommodating Brian was. He anticipated out every need, scheduled tours, advised on best restaurants, handled everything for us. He took time out of his day to share a cup of coffee with us and tell us about his life. Absolutely love this place and Brian. We will be back!
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ultra cool

If you appreciate uniqueness this place is for you. I stayed here many years ago and happy to report it’s still in good condition and still staffed by the same lovely people. If you’re uptight about everything working perfectly maybe this isn’t the place for you, but it’s one of the coolest hotels i’ve ever stayed at.
Stayed 5 nights in Oct 2022
Verified review

8/10 Good

Marcus

Liked: Cleanliness, room comfort

had to pay twice

Garden Queen doesn't accept funding hotels.com As a result I had to "PAY AGAIN" to stay, and they wouldn't accept c cards for payment. Only cash. Early days, but Im still waiting on a refund. Fingers crossed . Apart from that it was a pleasant stay. The rooftop garden is an awesome getaway. The rooms are airy and comfortable with their own balcony.
Stayed 2 nights in Apr 2024
Verified review

8/10 Good

Sigrid

Liked: Staff & service, amenities, property conditions & facilities
Leckeres vietnamesisches Frühstück, Segr gute Infos für Touren, gute zentrale Lage in der Altstadt. Es hat uns trotz Strassenlärm super gefallen.
Stayed 3 nights in Mar 2023
Verified review

6/10 Okay

Verified traveller

Liked: Staff & service
Excellent position in the old town. Helpful staff. Problem with our shower - water only just lukewarm.
Stayed 4 nights in Jan 2020
Verified review

10/10 Excellent

Minh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

For spending time at hotel

Good service hotel. The reception so friendly...
Stayed 1 night in Apr 2019
Verified review

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Unhygienic, ants, dusty, chicken and cats kept in the property.
Stayed 1 night in Apr 2019
Verified review

8/10 Good

Zhanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

cozy and charming

charming old building made into the hotel with welcoming lobby as if entering into a different space from the busy street across the interior bridge with a small fish pond. rooms small and cozy, clean and comfortable beds. have and elevator - nice bonus for old-town building.
Stayed 1 night in Jan 2019
Verified review

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A small, cozy hotel, with character that feels more like a guesthouse than a typical hotel. From the lobby's cat and bridge over the fish pond, to the signed portrait of Thich That Han, to ancient motorbikes that adorn each floor's landing, The Queen reflects the personality of its owner and feels like a guest house, rather than a modern hotel. Its a throwback to the era before corporate standardization, hospitality degrees and muzac. Located in the heart of Old Hanoi, iy has become my go-to spot,, though my company would happily put in any of the major hotel facilities.
Stayed 1 night in Nov 2018
Verified review

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Service, Help for taxi with cheap price breakfast, fine fruits and coffee
Stayed 3 nights in Sep 2018
Verified review

4/10 Poor

Steffi

Disliked: Cleanliness, staff & service, property conditions & facilities

Kakerlake im Bad überdeckt alles andere

Hotel ist sehr dunkel eingerichtet, die Mitarbeiter sprechen nicht mal Brocken Englisch. Als dann eine riesige Kakerlake unter der badewanne hervor kam, war’s vorbei und wir haben die anderen Nächte storniert. Es gibt viele bessere Hotels in Hanoi
Stayed 1 night in Mar 2018
Verified review

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel and super helpful people

One of the nicest hotels in the old quartier!
Verified review

2/10 Terrible

laurence

Disliked: Cleanliness, property conditions & facilities, room comfort

Old quarter

Great location but could not recommend this hotel. The room was not clean and bathroom was very tired. The floor flooded when using the shower (over the bath) and the toilet blocked. Had to move to another hotel after one night, although paid for 4 upfront (did not get any refund). The irony was that the hotel we went to around the corner was much better and cheaper! There are plenty of local hotels who will negotiate on their prices, so I suggest not booking anything in advance and looking around the Old Quarter when you arrive.
Verified review

6/10 Okay

Ted

Liked: Cleanliness, staff & service, room comfort

Convenient location.

This hotel is in a great location, in the middle of exciting Hanoi, right near the lake in town and the shopping area. We were able to walk everywhere we wished. Although it is on a busy street, the rooms sit back from the street and were relatively quiet. The hotel itself is a bit aging, but they try to make it comfortable - Air conditioning, modern sink and toilet, comfortable bed, new elevator, clean. Breakfast was fine. They have a number of antique motorcycles and motor bikes displayed around the hotel. Well worth the price and the front desk was very helpful. They have a travel agency right in the hotel, which has high ratings.
Verified review

6/10 Okay

jörgen

Liked: Staff & service

Centralt budgethotell

Prisvärt lågbudgethotell med bra personal mitt i myllret i hanoi old quarter.
Verified review

10/10 Excellent

Olet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien placé et charmant

Parfait pour mes 3 jours de travail. Situé à proximité de bon restaurant pour tous les budget et de nombreux marché en tout genre. Circulation en voiture un peut difficile, donc rester à pied ou en moto. Le cadre intérieur remplit de vielles mobilette. Coins petit-déj convivial comme chez maison d'hautes, on y mange tous à la même grande table. Personnel serviable et accueillant. Si vous aimez les rues qui grouille, c'est la bonne adresse.
Verified review

6/10 Okay

jewoo

가성비가 적당합니다.
Verified review

10/10 Excellent

Sinquin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2018