"Very nice hotel, well located but doesn't have a very good service. The waiters at the breakfast didn't understand English very well and instead of ... " More
Central Hanoi getaway
Your stay at this Hoan Kiem hotel places you within 2 miles (3 km) of Hoan Kiem Lake and Thang Long Water Puppet Theatre. Hanoi Opera House and Dong Xuan Market are also within 2 miles (3 km).
Luxury amenities
A full-service spa, 2 restaurants, and a gym are all featured at this smoke-free hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and train station pick-up service. Relax with a drink at one of the 2 bars/lounges and enjoy perks like free self parking.
30 Dec. 2016 by Nicolas Josi, General Manager
Dear valued guest, We appreciate you taking the time to share your feedback from your recent stay with us at the Mövenpick Hotel Hanoi on Travelocity. We make every effort to ensure your expectations are exceeded and I sincerely appreciate that you have taken the time to share your personal experience and recognize our endeavors. Thank you for acknowledging the positive elements of your stay, especially the quality and cleanliness of the room. It is certainly never our intent to disappoint our guests or provide anything less than the best in service and facilities and I was disappointed to note that we did not provide you the service standard that we have known for. Again, my sincere apologies for failing to provide you with an impeccable visit. We certainly look forward to the opportunity in welcoming you back and serving you again in the refined ambiance and service excellence for which we are known and that you as our valued guests have come to expect from residing at our hotel. With kind regards, Nicolas Josi, General Manager
Movenpick Hotel Hanoi Centre offers its guests a full-service spa, a steam room, and a fitness center. There are 2 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. A business center, 4 meeting rooms, and limo/town car service are available. Spa services, tour/ticket assistance, and multilingual staff are also featured at the luxury Movenpick Hotel Hanoi Centre. Limited free parking is available on a first-come, first-served basis. This 5-star Hanoi hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
Movenpick Hotel Hanoi Centre offers 155 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. A pillow menu is available. 49-inch LCD televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and bidets. This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and complimentary bottled water. Irons/ironing boards, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.
For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 9 AM.
Mangosteen Restaurant - This restaurant serves breakfast, lunch, and dinner.
O'macanese - This diner serves lunch and dinner. Open daily.
Lounge 83 - Onsite lobby lounge. Open daily.
Cabana - Onsite bar. Open daily.
Late night fare is available from 24-hour room service.
Special check-in instructions:
This property offers transfers from the train station (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Movenpick Hotel Hanoi Centre offers transfers from the train station (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.