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The West Hotel & Spa

4.0 star property
4-star spa hotel near Hoan Kiem Lake

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Photo gallery for The West Hotel & Spa

Reception
Exterior
Deluxe Room, 1 Bedroom, City View
Junior Room, 1 King Bed, City View | Terrace/patio
Free daily buffet breakfast

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Laundry

Explore the area

View in a map
23 Hang Dao, Hoan Kiem, Hanoi, Hanoi, 100000
  • Place, Hanoi Old Town Night Market
    ‪1 min walk‬
  • Place, Hoan Kiem Lake
    ‪2 min walk‬
  • Place, Thang Long Water Puppet Theatre
    ‪3 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪37 min drive‬

Room options

View all photos for Deluxe Room

Minibar, desk, laptop workspace, blackout drapes

Deluxe Room

9.4 out of 10
Exceptional
(6 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Bedroom, City View

Deluxe Room, 1 Bedroom, City View

Deluxe Room, 1 Bedroom, City View

9.0 out of 10
Wonderful
(7 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

8.0 out of 10
Very good
(3 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Junior Room, 1 King Bed, City View

Junior Room, 1 King Bed, City View

Junior Room, 1 King Bed, City View

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Minibar, desk, laptop workspace, blackout drapes

Executive Room

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Large Twin Bed and 1 Queen Bed

View all photos for Family Room

Minibar, desk, laptop workspace, blackout drapes

Family Room

9.0 out of 10
Wonderful
(2 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Double Room

Minibar, desk, laptop workspace, blackout drapes

Superior Double Room

9.0 out of 10
Wonderful
(2 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the area

Hanoi

City center stay.A stay at this Old Quarter hotel places you steps from Hanoi Old Town Night Market and a 5-minute walk from Hoan Kiem Lake. Hoan Kiem Lake Weekend Walking Street and Ta Hien Street are also within half a mile (1 km).

What's nearby

  • Hanoi Old Town Night Market - 1 min walk - 0.0 km
  • Hoan Kiem Lake - 2 min walk - 0.2 km
  • Thang Long Water Puppet Theatre - 3 min walk - 0.3 km
  • Hang Gai Street - 3 min walk - 0.3 km
  • St. Joseph's Cathedral of Hanoi - 8 min walk - 0.7 km

Getting around

  • Hanoi Long Bien Station - 6 min drive
  • Noi Bai Intl. Airport (HAN) - 40 min drive

Restaurants

  • ‪MẸT Vietnamese Restaurant & Vegetarian Met 2 - ‬1 min walk
  • ‪Bancông Cafe & Restaurant - ‬3 min walk
  • ‪MẸT Vietnamese restaurant & Vegetarian Food 3 - ‬1 min walk
  • ‪Bami Bread (Bánh Mì Bami) - ‬1 min walk
  • ‪Cai Mam Authentic Vietnamese Cuisine Restaurant in Hanoi - ‬2 min walk

About this property

The West Hotel & Spa

4-star spa hotel near Hoan Kiem Lake
The West Hotel & Spa offers its guests a full-service spa. There's a restaurant on site. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi.

The business-friendly The West Hotel & Spa also features tour/ticket assistance, concierge services, and laundry facilities. A shuttle from the airport to the hotel (available 24 hours) is available for a fee.

This 4-star Hanoi hotel is smoke free.

  • 1 building
  • 25 guestrooms or units
  • 9 levels
  • Built in 2022
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site
  • Dining venue
The West Hotel & Spa offers 25 air-conditioned accommodations, which are accessible via exterior corridors and feature fireplaces and minibars. 32-inch Smart televisions come with digital channels. Bathrooms include showers, slippers, designer toiletries, and complimentary toiletries.

This Hanoi hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, sports massages, and Thai massages. The spa is open daily.

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Property amenities

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A restaurant
  • Free daily manager's reception

Things to do

  • Full-service spa

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (47 inch wide door)
  • Hardwood flooring in public areas

Room amenities

Entertainment

  • 32-inch smart TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Fan
  • Fireplace
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 420000 per vehicle (maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. No onsite parking is available. This property accepts Visa, Mastercard, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children may not be eligible for complimentary breakfast.

Property is also known as

The West Hotel & Spa Hotel
The West Hotel & Spa Hanoi
The West Hotel & Spa Hotel Hanoi

Frequently asked questions

How close is The West Hotel & Spa to the airport?

The West Hotel & Spa is 15.7 mi (40-min drive) away from the Noi Bai Intl. Airport (HAN) airport, the closest popular airport to the property.

Does The West Hotel & Spa have an airport shuttle?

The West Hotel & Spa offers a shuttle from the airport to the hotel 24 hours a day, on request, for a charge of VND 420000 per vehicle.

Does The West Hotel & Spa offer free breakfast?

The West Hotel & Spa offers free buffet breakfast every day from 6:30 AM to 9:30 AM.

Is there a casino at The West Hotel & Spa?

No, there is no casino at this hotel.

What time is check-in at The West Hotel & Spa?

Check-in start time: 2:00 PM; Check-in end time: anytime.

Is there free parking at The West Hotel & Spa?

Free parking is not available at this hotel.

Does The West Hotel & Spa have a pool?

The West Hotel & Spa does not have a pool.

Does The West Hotel & Spa have a restaurant?

Yes, there is a restaurant on site.

Does The West Hotel & Spa have a spa?

This hotel has a spa, which features sports massages.

How close is The West Hotel & Spa to downtown Hanoi?

The West Hotel & Spa is 0.8 mi away from Hanoi.

The West Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 129 out of 202 reviews
Rating 8 - Good. 53 out of 202 reviews
Rating 6 - Okay. 7 out of 202 reviews
Rating 4 - Poor. 9 out of 202 reviews
Rating 2 - Terrible. 4 out of 202 reviews

8.8/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Darcey

Liked: Cleanliness, staff & service, amenities
The staff were superb. They were very helpful and knowledgeable. The room was basic but comfortable, spacious enough. Fantastic location
Stayed 3 nights in Nov 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities
It's a superb location and lovely staff. We would stay again!
Stayed 4 nights in Nov 2025

4/10 Poor

Tommy

Liked: Staff & service
Disliked: Cleanliness, room comfort
Cons: Bathroom shower heads were dirty. Aircon filter hasn't been cleaned in forever and was fully clogged. At breakfast couldn't cut the pancakes that were meant to be made fresh. Shower water pressure was very low and hot water was not hot. Bed was hard. Staff use stairs to store everything including dirty linen. Leaving very little space for my feet to step on ultra tiny compact stairs. Pros: Staff were friendly. Was checked in to my room at almost 1am. Room size is very large. Bathroom size is very large.
Stayed 1 night in Nov 2025

10/10 Excellent

JESSIE, TRACY

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, great staff. Good breakfast.
Stayed 3 nights in Nov 2025

10/10 Excellent

Larry

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean. Air conditioning system was excellent. The staff was courteous and helpful during my stay.
Stayed 2 nights in Nov 2025

10/10 Excellent

Larry

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean. Air conditioning system was excellent. The staff was courteous and helpful during my stay.
Stayed 2 nights in Nov 2025

8/10 Good

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Some rooms only have a light well and no proper window. These are very quiet. Rooms with windows are exceptionally noisy at night as there is a nightclub nearby with karaoke. Breakfast was very good with local specialties and custom order eggs, pancakes and noodle soup. Room was clean and comfortable. Staff were friendly.
Stayed 3 nights in Nov 2025

6/10 Okay

Amy

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The staff was nice. The bathroom was not new, shower was a bit faulty, low water pressure. The lobby is very small. Hotel associated car service arrangement kept getting delayed from original departure time.
Stayed 2 nights in Nov 2025

8/10 Good

Hong

Liked: Cleanliness, staff & service
Thank you to all staffs
Stayed 1 night in Nov 2025

4/10 Poor

VALENTINA MY UYEN

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Unfortunately I would not recommend staying at The West Hotel. While the receptionists were very kind and helpful, that happened to be the only good part about our stay. On the first night, we immediately spotted small bugs climbing on the wooden furnishings of the room (and mind you that this room is mostly wood). For example, when I placed something on the wooden bedside table, a couple of bugs crawled out from beneath the hotel's telephone sitting atop the table. We opted not to say anything to the hotel staff at this time, as the bugs seemed few and harmless, and we were only going to be staying at The West for 2 nights. On the morning of our check-out, we were horrified to find hundreds of these small bugs all over the bottom of our backpacks, luggages, and other items that were resting on the floor and wooden shelving units in the room (Expedia does not have an option to upload videos). Regardless of whether these bugs are harmless, it was disturbing to see hundreds of them all over our belongings. We spent 2 hours of our morning before checkout trying to remove these bugs off of our belongings. The video attached was shown to the receptionists when we checked out, who stated that they would be taking care of this issue. Unfortunately, no compensation or apologetic gestures were offered (we had the hotel do our laundry the night before – I think the least they could have done was offer to have this complimentary given the circumstances, but they still asked for $)
Stayed 3 nights in Nov 2025

10/10 Excellent

Mariana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff, the location and room was really good, nothing really to complain about
Stayed 2 nights in Nov 2025

10/10 Excellent

ruth

Liked: Cleanliness, staff & service, amenities
All I needed . Great location Front desk Leo was exceptionally helpful .
Stayed 4 nights in Nov 2025

10/10 Excellent

Hong

Liked: Property conditions & facilities
Staff is nice
Stayed 1 night in Nov 2025

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities
This hotel was beautiful, but the best part was Mike.He was so incredible, and he helped me out with all of our transfers.He made our trip so much better.I would highly recommend to use him for everything. Great price
Stayed 1 night in Oct 2025

10/10 Excellent

Darryl De

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, great location, clean room
Stayed 2 nights in Oct 2025

8/10 Good

CORY GLEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly, helpful, and prompt. Rooms were clean and comfortable. Weekend night markets are right on your front step! Would stay again!
Stayed 3 nights in Oct 2025

10/10 Excellent

Daniel, Ocean Reef

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Hanoi Old Quarter. Staff very helpful and breakfast was excellent. Great value for money.
Stayed 2 nights in Sep 2025

10/10 Excellent

Franklin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good, especially the pho! Room was clean and AC was nice and cold. The staff members were so friendly and helpful! Really appreciated Leo’s assistance at check-in and throughout our stay!
Stayed 2 nights in Oct 2025

10/10 Excellent

Tae

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location in old quarter! ( in front of hotel is where the night market occurs on weekends) Breakfast has variety of items and delicious. Staff were very kind and professional and friendly. Speaks English well. Room is spacious and clean. I would like to stay again when I visit Hanoi.
Stayed 4 nights in Oct 2025

10/10 Excellent

CAROL

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very polite and helpful. Our room was clean and comfortable with a good size tv. Highly recommend.
Stayed 1 night in Oct 2025

8/10 Good

Heather

Liked: Staff & service

The location=excellent and the staff= exceptional

Great options for the breakfast
Stayed 2 nights in Sep 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Breakfast , comfy Bed , Friendly staff
Stayed 7 nights in Sep 2025

10/10 Excellent

Dominic

Liked: Staff & service
Stayed 2 nights in Sep 2025

10/10 Excellent

Frederic

Stayed 1 night in Sep 2025

8/10 Good

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities
T
Stayed 3 nights in Sep 2025