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Hilton Heidelberg

Belle Époque hotel near Kurpfälzisches Museum

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Photo gallery for Hilton Heidelberg

Lobby
Creator video
In-room safe, desk, iron/ironing board, free cribs/infant beds
Courtyard
Executive lounge

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Air conditioning
  • 24/7 front desk
  • Housekeeping
  • Gym

Explore the area

Map
Kurfuersten-Anlage 1, Heidelberg, BW, 69115
  • University of Heidelberg Old Campus
    ‪14 min walk‬
  • Heidelberg Castle
    ‪3 min drive‬
  • Marktplatz
    ‪3 min drive‬
  • Mannheim (MHG)
    ‪12 min drive‬

Room options

View all photos for Family Room, 2 Double Beds, Connecting Rooms

In-room safe, desk, iron/ironing board, free cribs/infant beds

Family Room, 2 Double Beds, Connecting Rooms

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Double Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Executive Room, 2 Double Beds

  • 26.5 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, 1 Queen Bed, Connecting Rooms

In-room safe, desk, iron/ironing board, free cribs/infant beds

Family Room, 1 Queen Bed, Connecting Rooms

  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 Queen Bed

  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

  • 25 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Room, 2 Double Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 2 Double Beds

  • 24 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom

  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 1 King Bed, Connecting Rooms

In-room safe, desk, iron/ironing board, free cribs/infant beds

Family Suite, 1 King Bed, Connecting Rooms

  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Connecting Rooms (Family)

Junior Suite, 1 King Bed, Connecting Rooms (Family)

Junior Suite, 1 King Bed, Connecting Rooms (Family)

  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Junior Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | Living area

Executive Room, 1 King Bed

  • 26.5 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Heidelberg

City center stay.Your stay at this Weststadt hotel places you within 2 miles (3 km) of Kurpfälzisches Museum and Neckarwiese. University of Heidelberg Old Campus and Church of the Holy Spirit are also within 2 miles (3 km).

What's nearby

  • University of Heidelberg Old Campus - 14 min walk - 1.2 km
  • Church of the Holy Spirit - 19 min walk - 1.6 km
  • Karl Theodor Bridge - 3 min drive - 1.8 km
  • Heidelberg Castle - 3 min drive - 1.8 km
  • Marktplatz - 3 min drive - 1.8 km

Getting around

  • Heidelberg Seegarten Tram Stop - 2 min walk
  • Heidelberg-Weststadt/Südstadt S-Bahn - 14 min walk
  • Mannheim (MHG) - 20 min drive

Restaurants

  • ‪Mahlzeit - ‬2 min walk
  • ‪Arbil Imbiss - ‬3 min walk
  • ‪Fresko - ‬4 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪red - Die Grüne Küche - ‬5 min walk

About this property

Hilton Heidelberg

Belle Époque hotel near Kurpfälzisches Museum
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and 7 meeting rooms.

Public spaces have free WiFi. Event space at this hotel measures 5974 square feet (555 square meters) and includes conference space. A 24-hour fitness center, a terrace, and multilingual staff are also featured at the eco-certified Hilton Heidelberg. An airport shuttle at scheduled times is available for a fee. Parking is available for a fee. A complete renovation of Hilton Heidelberg was completed in November 2023.

Smoking is allowed in designated areas at this Belle Époque Heidelberg hotel.

  • 1 building
  • 244 guestrooms or units
  • 4 levels
  • 5974 sq ft of conference space
  • 555 sq m of conference space
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Hilton Heidelberg offers 244 accommodations with safes and bathrobes. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Heidelberg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, French, German, Italian, Portuguese, Russian, Spanish

Similar properties

Lobby

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  • Pet-friendly
  • Free WiFi
  • Air conditioning
  • Gym
4.7 out of 5, Exceptional, 332 reviews
The price is CA $143
CA $153 total
includes taxes & fees
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NH Collection Heidelberg

Property amenities

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Travel crib

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 5:30 AM to 10:30 PM at scheduled times
  • Self parking on site (EUR 25 per night)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 28 per person
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Hardwood flooring in public areas
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
For any questions, please contact the property using the information on the booking confirmation
Guests driving to the property should contact this property in advance. The correct GPS entry for onsite underground parking is Bahnhofstraße 7.

Access methods

Staffed front desk

Pets

  • Pets: EUR 35 per pet, per day
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 20 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 28 per person
  • Airport shuttle fee: EUR 28 per person (one-way)
  • Self parking fee: EUR 25.00 per night
  • Pet fee: EUR 35 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Eurocard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

This property allows children in the spa area on Thursdays from 7 AM-6 PM and Fridays and Saturdays from 7 AM-11:30 PM.

We should mention

  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Heidelberg City Centre
Crowne Plaza Hotel Heidelberg City Centre
Crowne Plaza Heidelberg Hotel Heidelberg
Heidelberg Crowne Plaza
Crowne Plaza Heidelberg City Centre Hotel

Hilton Heidelberg Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 95 out of 154 reviews
Rating 8 - Good. 45 out of 154 reviews
Rating 6 - Okay. 9 out of 154 reviews
Rating 4 - Poor. 4 out of 154 reviews
Rating 2 - Terrible. 1 out of 154 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

DOROTHY, Fayetteville

Travelled with family
Liked: Cleanliness, amenities
Clean
Stayed 1 night in Apr 2025

10/10 Excellent

Martin

Stayed 1 night in Mar 2025

8/10 Good

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Raul

Stayed 3 nights in Feb 2025

8/10 Good

Ray

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Quick trip

The customer service for breakfast and lunch was great! Check in was great! We did get stuck in the garage for about 10minutes because no one would answer the intercom, we had to call them on the phone, slight inconvenience. Otherwise, this location was great.
Stayed 2 nights in Dec 2024

10/10 Excellent

Edith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I will definitely rebook my reservation for the Hilton Heidelberg when I return to Heidelberg, Germany. I stayed for my 2024 family Christmas vacation and enjoyed my stay here because of the staff, location and closeness to public transportation. The staff is pleasant, helpful, friendly, and always there to accommodate your needs. The breakfast was to die for with all of the options and the service of the staff was great. Be sure to include it in your reservation or pay daily. Charge per room, not per person. You won't regret it. Of course, all of the staff speaks multiple languages. The location is ideal to get to the DB "Deutsche Bahn" train station, Germany's regional and country to country long distance rail service. It is also close to the RNV public transportation system for trams and buses. It has a stop directly in front of the hotel. Many things you will want to see are within walking distance to the hotel. A shuttle is available to and from the Frankfurt Airport. Again, I highly recommend this hotel for your stay in Heidelberg, Germany. I was truly impressed with my stay. (Photos: Christmas Mrkt, Old Heidelberg Bridge Entrance (both walkable).
Stayed 6 nights in Dec 2024

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Excellent service

It was a good stay. the staff were amazing, very welcoming from the dine area to front desk to house keeping staff. Would stay again when in Germany
Stayed 6 nights in Dec 2024

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and professional! As you’d expect with Hilton. Not beside old town but nice close and easy walk
Stayed 2 nights in Dec 2024

8/10 Good

David, Los Altos

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenient parking garage easy to access, prime location to Main Street but not crowded.
Stayed 2 nights in Oct 2024

10/10 Excellent

Kilian, Trophy Club

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located in Heidelberg’s center of town with parking garage. Newly renovated rooms were nice and clean. Staff was very friendly. Nice bar and breakfast area.
Stayed 2 nights in Nov 2024

10/10 Excellent

Meredith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and updated. We loved all the options for breakfast
Stayed 1 night in Nov 2024

6/10 Okay

Carlos Rodrigo

Liked: Staff & service
Disliked: Property conditions & facilities
Am Anfang hat die Rezeption meine Frühstückreservierung über Expedia nicht anerkannt. Ich musste mein Beleg zeigen. Der Aufbau der Toiletten ist sehr schlecht. Ich war im Zimmer 355. Es gab gar keine Möglichkeit, um Handtücher zu hängen. Die Dusche war im Raum integriert. Nach dem Duschen war absolut alles Nass. Ich habe bei der Rezeption gefragt, ob jmd es sauber machen kann. Sie haben es bestätigt. Jedoch als ich zurück kam, 5h später, wurde es nicht gemacht. Sehr Schade.
Stayed 1 night in Oct 2024

10/10 Excellent

Achim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Ezuddin

Stayed 3 nights in Sep 2024

10/10 Excellent

Grayson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and staff. The bartender was exceptional.
Stayed 3 nights in Sep 2024

10/10 Excellent

Mina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located in the city center, walkable to everything. Super nice staff, I will definitely come back! Thank you Hilton Hotel!
Stayed 4 nights in Sep 2024

10/10 Excellent

Max Carsten

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Ying

Stayed 1 night in Aug 2024

6/10 Okay

Camille, Churton Park

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This is a nice hotel. My room was modern and clean. The problem is that it was like staying in Fawlty Towers. The staff have no idea what they are doing. At check in I was told I had a free mini bar but there was no mini bar in my room. Turns out she had made a mistake. She also told me I had no breakfast included but turns out I did so missed out on that the first day. I had to ring and ask for a hairdryer both days. No milk for coffee in the fridge. Cleaning and room service trolleys in the hallway all the time. No help with bags. Shower hose was so twisted it wet the whole bathroom floor. The air conditioning didn’t work. There was always a long queue for reception which was annoying. It was all a bit of a shambles. I wouldn’t bother staying here again for the money it cost.
Stayed 2 nights in Sep 2024

6/10 Okay

Dennis

Business traveller
Liked: Cleanliness
For a freshly renovated property it didn’t live up to the Hilton standard. I had a sign at the door not to clean the room and it was ignored. Water from the shower dripping on the floor. Shower head wouldn’t go straight. Only to the sides. A/C not cooling and although flagged to staff not fixed within the day and neither heard back. Gym good. Breakfast great.
Stayed 2 nights in Sep 2024

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location next to public transportation. Grocery store across the street.
Stayed 2 nights in Sep 2024

10/10 Excellent

Fathallah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ll give a very short answer. Best hotel in Heidelberg!
Stayed 1 night in Aug 2024

8/10 Good

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the downtown areas and walking distance to stores and attractions.
Stayed 1 night in Aug 2024

10/10 Excellent

Edward

Stayed 1 night in Aug 2024

10/10 Excellent

Howard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location for old town.

Nice clean nd modern hotel. Room had no view but that's okay. Within walking distance of shopping street and old town which is convenient. Car park is also bigger than many European garages.
Stayed 2 nights in Aug 2024