While staying there for 12 nights in April, a horrible incident happened that totally ruined our experience. On day 7 we found that 3 packs of dried seafood gifted by my sister and stowed in my suitcase were gone. After reporting the loss, a manager and another staff came to search through all our suitcases to no avail. He then reviewed all CCTV recordings and door lock entry data, told us he found no evidence of foul play, and advised us to report to local police. My own gut feeling was that this was most likely an insider job by the hotel staff. I refused to waste more valuable time on an allegation with no supporting evidence, so I decided to suck it up and accept the loss. Then on the last night when repacking our luggage, we magically found the 3 packs of seafood in the outer compartment (a flap that opens out after unzipping) of my suitcase which I never used in the past. Weâre glad the lost items were eventually found, however, I was still puzzled by how they disappeared and reappeared. After check-out, I emailed Ibis with full details of the whole incident and asked for a comment. Their reply again did/could not provide a reasonable explanation. So unless the room was haunted and some paranormal event(s) happened during our stay, I knew in my mind what and how they happened. Lesson learnt for me even after traveling globally for half a century, going forward we will definitely lock all our suitcases everyday before we leave the hotel room, not just before a flight.