For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"Over priced drinks with barely any alcohol. Hotel was nice not sure why there was a resort fee, because I wouldn’t classify this hotel as a resort. Fo
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With a stay at this Waikiki resort, you'll be steps from Kuhio Beach Park and Duke Kahanamoku Statue. International Market Place and Honolulu Zoo are also within half a mile (1 km).
Renovated in 2018
A full-service spa, 2 restaurants, and 2 outdoor pools are all featured at this smoke-free resort. Bring the family and enjoy the children's club, children's pool, and kid-friendly dining. Enjoy the outdoor tennis court and perks like free WiFi.
Free WiFi, balconies
Featuring conveniences like refrigerators and coffee/tea makers, the 839 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Furnished balconies, free local calls, and hair dryers are also available. Weekly housekeeping is available.
'Alohilani Resort Waikiki Beach ratings based on 27 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for 'Alohilani Resort Waikiki Beach
Everyone (11)Couples (8)Family (6)
1 out of 5
We reached late at night. No proper receiving. No direction on the amenities and other options avaialbel
Posted by Kish, from Canada on 2 Sep. 2019
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Comment from Hotel Management
4 Sep. 2019
by Guest Services
Aloha Kish,
Mahalo for staying at 'Alohilani and sharing your experience with us. We are very sorry to hear of the inconveniences you experienced. Providing an exceptional guest experience is our number one priority and we greatly value your feedback. We have shared your feedback with our management team for future improvements. Please accept our deepest apologies and we look forward to the opportunity to host you again.
Mahalo nui loa,
Guest Services
4 out of 5
Over priced drinks with barely any alcohol. Hotel was nice not sure why there was a resort fee, because I wouldn’t classify this hotel as a resort. Food and drinks were much better off of the strip.
Posted by a verified traveller on 16 Jun. 2021
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Comment from Hotel Management
17 Jun. 2021
by Guest Services
Mahalo for choosing the 'Alohilani Resort Waikiki Beach and for your recent review. We apologize that we did not meet your expectations and appreciate your honest comments as this will help us to improve our services. Mahalo
2 out of 5
Small bathroom, poor customer service upon check in and concierge was terrible as well they were not helpful at all.
Posted by a verified traveller on 27 May 2021
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Comment from Hotel Management
1 Jun. 2021
by Guest service
We sincerely apologized for poor experiences you've had with us. We will definitely review your concerns with our Front Desk team and Concierge team to ensure we are providing all our guests with great experiences. Thank you for sharing your feedback. Mahalo
5 out of 5
Amazing and gorgeous hotel! Stayed here for 7 nights and the pool views never got old. Loved it!
Posted by a verified traveller on 30 Apr. 2021
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Comment from Hotel Management
1 May 2021
by Guest Services
Mahalo for choosing the 'Alohilani Resort Waikiki Beach and we are so pleased to hear you enjoyed our stay. We hope to welcome you back again soon. Mahalo
1 out of 5
This hotel charges rates as if it was a great hotel. It is actually more like a cheap motel. The main desk staff was surly and ineffective. The ATM was broken as I had to go across the street for cash to pay the taxi. No decaf coffee so I had to go across the street to McDonalds. And worst of all, the bed was awful, with motel quality linens and an old dented mattress.
If you have kids, be very careful about the scalding hot water which is against state and federal plumbing code standards!! Stay anywhere but here.
Posted by a verified traveller on 16 Apr. 2021
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Comment from Hotel Management
19 Apr. 2021
by Guest Services
Mahalo for choosing the 'Alohilani Resort Waikiki Beach and for your recent review. We apologize that we did not meet your expectations and appreciate your honest comments as this will help us to improve our services. Mahalo
1 out of 5
The Alohilani is a terrible hotel which charges a lot. Here are our observations:
1. The front desk personnel were not friendly or helpful.
2. The ATM was broken
3. The hot water in our room was scalding, dangerous and not conforming to building codes both federal and state, which dictate a max temp at 120F.
4. The mattress in our room was really old and worn out. They sagged and were not soft, not what you’d expect from a good hotel. More like what you’d tolerate at a cheap motel.
5. I asked 3 times for decaf coffee for our room Keurig machine.
6. The daily $45 charge for resort amenities is way too much for what they offer. All the amenities are worn and outdated.
How Turner
Posted by a verified traveller on 16 Apr. 2021
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Comment from Hotel Management
19 Apr. 2021
by Guest Services
Mahalo for choosing the 'Alohilani Resort Waikiki Beach and for your recent review. We apologize that we did not meet your expectations and appreciate your honest comments as this will help us to improve our services. Mahalo
4 out of 5
Loved the Hotel, they upgraded our room before we even arrived to full ocean view instead of the partial view we booked. The only thing that i was displeased with was the $40 a day that they charged for parking in their parking garage, as a guest in the Hotel i don't think you should be charged.
Posted by a verified traveller on 8 Mar. 2021
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Comment from Hotel Management
9 Mar. 2021
by Guest Services
Mahalo for choosing the 'Alohilani Resort. We are so pleased to hear you loved our hotel. Thank you for sharing your honest feedback and we hope to welcome you back again soon. Mahalo
4 out of 5
The pool area and fire pit were really nice. However, the bathroom is WAY too small. The alcove backing up to the bathroom should be pushed out to make the bathroom bigger. Also, the homeless population across the street was depressing, even though that is not directly attributed to the hotel. Also, we did not realize that there was a street separating the beach and the hotel. The picture we saw on the internet didn't show the street so we thought we were going to be able to walk out of the hotel directly to the beach and NOT have to cross a busy street. That aspect was disappointing as well. Finally, the buffet breakfast was way too expensive, eighty dollars for breakfast for two people is insane. Don't think we will be coming back.
Posted by a verified traveller on 8 Mar. 2020
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Comment from Hotel Management
9 Mar. 2020
by Guest Services
Aloha,
Mahalo for choosing to stay with us. We are sorry to hear your stay did not meet expectations. Please accept our deepest apologies. We have shared your comments with our management team and would like to take the opportunity to discuss your stay further. Please feel free to reach out to us directly if you so choose. We hope you are able to give us another chance in the future.
Mahalo nui loa,
Guest Services
5 out of 5
Posted by a verified traveller on 10 Dec. 2019
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Comment from Hotel Management
12 Dec. 2019
by Guest Services
Aloha,
Thank you for staying with us. We value your wonderful rating. It was a pleasure to host you and we look forward to welcoming you back.
Mahalo nui loa,
Guest Services
5 out of 5
Love the pool area! The views are beautiful! The bar area in the lobby is perfect for families who want to have an adult beverage while having their children with them. The entertainment in that area is also awesome!
Posted by a verified traveller on 10 Nov. 2019
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Comment from Hotel Management
15 Nov. 2019
by Guest Services
Aloha,
Mahalo for staying at 'Alohilani. We appreciate your feedback on our Infinity Pool and entertainment. It was a pleasure to have you as our guest. We look forward to hosting you again.
Mahalo nui loa,
Guest Services
'Alohilani Resort Waikiki Beach offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. A children's pool, a rooftop terrace, and spa services are also featured at the luxury 'Alohilani Resort Waikiki Beach. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of 'Alohilani Resort Waikiki Beach was completed in May 2018. This 5-star Honolulu resort is smoke free.
Airport: Daniel K. Inouye Intl. Airport (HNL) (16 km / 9.9 mi)
Parking: Valet parking and self parking available for a surcharge
Room Amenities
'Alohilani Resort Waikiki Beach offers 839 accommodations with laptop-compatible safes and coffee/tea makers. Rooms open to furnished balconies. 50-inch flat-screen televisions come with premium cable channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves, change of towels, and change of bedsheets can be requested. Housekeeping is provided weekly.
Private balcony (furnished)
Flat-screen television
Cable channels
Premium channels
Refrigerator
Microwave available
Coffee maker
Housekeeping (weekly)
Local calls (free)
Hair dryer
Laptop safe
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Connecting rooms available
Change of towels (on request)
Change of bedsheets (on request)
Food & Drink
For a fee, guests can enjoy full breakfast on weekdays from 6 AM to 10 AM and on weekends from 6 AM to 10:30 AM.
Kai Coffee - Onsite coffee shop.
O Bar - This lobby lounge serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
Swell Bar - Overlooking the pool, this bar serves lunch and dinner. Happy hour is offered. Open daily.
Momosan - This restaurant specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
Morimoto Asia - Overlooking the ocean, this restaurant specializes in Asian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Spa Services
Massages
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Guests will receive an email 7 days before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests will receive an email 7 days before arrival with check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Cribs (infant beds) are not available.
Pet Policy
Pets: USD 100 per pet, per stay, plus a deposit of USD 100 per stay
Only dogs and cats are allowed
Service animals are exempt from fees
Policies
This property collects an hourly fee for late check-out.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The tax ID number is TA-114-954-4448-01. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
No cribs (infant beds) available
Parking height restrictions apply
Service animals are allowed
Service animals are exempt from fees/restrictions
Number of children who can stay free - 2
State tax ID - TA-114-954-4448-01
Guests will receive an email with special check-in instructions
Debit cards not accepted
Staffed front desk
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Gloves are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
No gap period between guest stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of SafeStay (AHLA - USA)
Guest accommodation is sealed after cleaning
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities onsite
Mobile key entry is not available
Food service has been amended for enhanced safety
Fees
Guests will be asked to pay the following charges at the property:
Deposit: USD 50 per night
Tourism fee: USD 5 per accommodation, per stay
Resort fee: USD 51.73 per accommodation, per night
The resort fee includes:
Pool access
Spa access
Beach towels
Health club access
Fitness center access
Fitness/yoga classes
Business center/computer access
Internet access
Newspaper
Phone calls
In-room safe
In-room coffee
Concierge service
Additional inclusions
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between USD 12 and USD 20 for adults, USD 12 and USD 20 for children (approximately)
Self parking fee: USD 40 per day (in/out privileges)
Valet parking fee: USD 45 per day (in/out privileges)
Pet deposit: USD 100 per stay
Pet fee: USD 100 per pet, per stay
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability, amount varies)
Late check-out is available for a fee (subject to availability, amount varies)
Housekeeping fee: USD 45 every 4 days
In-room microwave fee: USD 50 per stay
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Beach Pacific Hotel
Pacific Beach Honolulu
Alohilani Resort
Pacific Beach Hotel Honolulu
Pacific Beach
Hotel Pacific Beach
Pacific Beach Hotel At Waikiki
Pacific Beach Hotel Hawaii/Honolulu
Alohilani Waikiki Beach
Alohilani
Alohilani Resort Waikiki Beach
Pacific Beach Hotel
'alohilani Waikiki Honolulu
'Alohilani Resort Waikiki Beach Resort
'Alohilani Resort Waikiki Beach Honolulu
'Alohilani Resort Waikiki Beach Resort Honolulu
You should know
Pool access available from 8 AM to midnight.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Awards & Affiliations
The property is a member of Preferred Hotels & Resorts.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
