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4.3 out of 5

"Very friendly and helpful staff " More

By a verified traveller on Fri 16 Feb 2024

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Hotel Description

3.5-star boutique hotel near Royal Hawaiian Center

Waikiki stay

Within a 10-minute walk of this Waikiki hotel, you'll find Royal Hawaiian Center and International Market Place. Waikiki Beach and Honolulu Zoo are also within 2 miles (3 km).

Fitness center

A gym, valet parking, and laundry facilities are featured at this hotel. WiFi in public areas is free. Dry cleaning, luggage storage, and barbecue grills are also on offer.

Standard Room, 1 Queen Bed, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
CA $198* Per night/room 6 Apr. - 7 Apr.

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Mountain View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Double Beds, Mountain View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Coconut Waikiki Hotel ratings based on 10 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Coconut Waikiki Hotel

Everyone (5) Couples (1) Family (3)
5 out of 5
Very friendly and helpful staff

Posted by on 16 Feb. 2024

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Comment from Hotel Management

8 Mar. 2024 by Joanne - Assistant Operations Manager

Aloha Dalton! Mahalo for staying with us and for the wonderful 5 star rating! Thank you so much for also taking the time to recognize our staff. They are the heart of Coconut Waikiki Hotel and truly love sharing their island home. When Hawaii calls again, we will be ready to welcome you back to your home in paradise!

5 out of 5
The staff was excellent. This is a boutique hotel so there is no waiting or lines. Everything was clean and simple at a fair price which is exactly what we wanted

Posted by on 19 Feb. 2023

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Comment from Hotel Management

19 Feb. 2023 by Joanne - Assistant Operations Manager

Aloha Diane,Thank you for choosing to stay with us and for your high remarks for your staff and hotel! Our team prides ourselves in providing a great experience for each guest. We hope to have you again soon!

4 out of 5
Great place to stay close to lots of shopping and the beach!!!

Posted by on 9 Feb. 2023

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Comment from Hotel Management

15 Feb. 2023 by Coconut Waikiki Hotel Front Desk

Aloha Brandi,Thank you for your appreciation! We are glad that our hotel was able to accommodate you in your destinations. We hope to hear from you soon!Mahalo,Coconut Waikiki Hotel

5 out of 5

Posted by on 6 Feb. 2023

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Comment from Hotel Management

15 Mar. 2023 by Joanne - Assistant Operations Manager

Aloha Brandi!Mahalo for being our guest and sharing such a wonderful rating. I'm sure you found many adventures and created amazing memories! You are part of our ohana now, and we are ready to welcome you back home for your next trip to paradise!

1 out of 5
I checked into my unit and everything is infested with termites from the bathroom to the bedroom sheets to my personal items. I am still waiting on Travelocity to contact me back regarding my $200 credit for my unit. This happened Sunday night the 15th.

Posted by on 18 Jan. 2023

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Comment from Hotel Management

18 Jan. 2023 by Jeff - General Manager

Aloha Treicy,Please accept my sincere apologies for the issue during y our stay. Our team upgraded your room to the Penthouse when you made us aware of the situation to make you as comfortable as possible, and provided you a late check out the following day . I know that your one night with us was difficult to say the least. We have taken significant action in the room you occupied with our third party vendor to ensure other guests do not experience the same situation. Thank you for sharing your feedback and we are so sorry to have impacted your one night with us so significantly.

5 out of 5
👍

Posted by on 16 Nov. 2021

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Comment from Hotel Management

17 Nov. 2021 by Jeff - General Manager

Aloha Joel! Mahalo for staying with us and sharing your perfect 5 out of 5 rating. We trust you had a wonderful time in Waikiki! See you again soon.

5 out of 5

Posted by on 26 Oct. 2021

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Comment from Hotel Management

24 Jan. 2022 by Jeff - General Manager

Mahalo for staying with us, Mario and for the 5 out of 5 rating! We cannot wait to welcome you back to your island home!

4 out of 5
Overall satisfied, employees were very welcoming and helpful, comes to receptionists and valet attendants are so friendly. Valet service is affordable compared to other hotels. Just need to update your shower area, drainage doesnt flow well and shower heads are a bit old. But still enjoyed our stay and will definitely come back

Posted by on 24 Jul. 2021

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Comment from Hotel Management

28 Jul. 2021 by Jeff - General Manager

Thank you for staying with us and sharing your experience at Coconut Waikiki Hotel, and especially your kind words about the front desk and valet team! We have noted your feedback on our shower area and will work on updating and enhancing the bathroom. We appreciate your patronage and look forward to welcoming you back again!

4 out of 5
It was a very clean room. Wish they would have checked in more frequently. I understand with Covid but at least check with us.

Posted by on 1 Jul. 2021

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Comment from Hotel Management

4 Jul. 2021 by Coconut Waikiki Hotel Front Desk

Aloha e Valued Guest, Thank you for taking time out of your day to offer us some feedback! Could you possibly expand a bit on what you mean by "checking in with you"? We apologize if we missed an opportunity to give you the best service possible. Mahalo!

5 out of 5

Posted by on 4 May 2021

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Comment from Hotel Management

14 May 2021 by Coconut Waikiki Hotel Front Desk

Aloha e valued guest! Thank you so much for your exceptional review of our property! We're honored to know that we were able to provide you with a stellar experience and service. We hope that we can see you again some day soon.

About the Coconut Waikiki Hotel

Location 450 Lewers Street, Honolulu, HI 96815

Property Features

As a guest of Coconut Waikiki Hotel, you'll find a fitness center, barbecue grills, and a vending machine. WiFi is free in public spaces. The boutique Coconut Waikiki Hotel also features multilingual staff, coffee/tea in a common area, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3.5-star Honolulu hotel is smoke free.

  • 81 guestrooms or units
  • 10 levels
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • BBQ grill(s)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Parking: Valet parking available for a surcharge

Room Amenities

Coconut Waikiki Hotel offers 81 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • Private balcony or patio
  • Minibar
  • LCD television
  • Premium channels
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 40.0 per night.

Pet Policy

  • Pets: USD 29.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 35 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is TA-030-278-8608-01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Eurocard, debit cards, mobile payments, Google Pay, Apple Pay, and Samsung Pay. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Cashless payment methods are available for all transactions. Contactless check-out is available.

  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • State tax ID - TA-030-278-8608-01
  • Staffed front desk
  • LGBTQIA friendly
  • Children stay free 12
  • Credit card pre-authorization
  • Pets cannot be left unattended
  • Mobile payments
  • Apple Pay
  • Samsung Pay
  • Google Pay
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property follows regional sanitization guidelines COVID-19 Health & Safety Standards (Hawai'i - USA)
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Reservation is not required for facilities onsite
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay
  • Resort fee: USD 34.21 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 40.00 per night (in/out privileges)
  • Pet fee: USD 29.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Coconut Hotel Waikiki
  • Coconut Waikiki
  • Coconut Waikiki Hotel
  • Hotel Coconut Waikiki
  • Waikiki Coconut
  • Waikiki Coconut Hotel
  • Best Western Coconut Waikiki
  • Aqua Coconut Plaza
  • Coconut Waikiki Hotel, a Joie De Vivre Hotel Hawaii/Honolulu
  • Coconut Waikiki Hotel Hawaii/Honolulu
  • Coconut Waikiki Hotel Hotel
  • Coconut Waikiki Hotel Honolulu
  • Coconut Waikiki Hotel Hotel Honolulu

You should know

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.