Had a very bad experience with the valet at this property. They unfortunately have a prejudice, some guests were greeted with open arms, umbrellas and speedy service. Other guests like ourselves were left to sit out in the rain and had to call the hotels main line to send someone out. Wouldn’t of minded but to see others receive the service we didn’t, don’t quite understand we also had a patient with us and chose this establishment as said illness meant we couldn’t travel abroad. Have been fortunate enough to travel to majority of the four seasons worldwide. I don’t think this property upholds four seasons standards at all. The spa is very disappointing and staff do not greet you when walking around the premises. Definitely a wasted journey of precious time for our family.