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"Outdated - carpet is old in hallways. Pillow still had a blood stain on it. Receptionist stayed outside for several minutes talking to someone while ... " More

By a verified traveller on Tue 30 May 2023

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Hotel Description

Hotel near Oaklawn Racing Casino Resort in Hot Springs

City center stay

You'll be within 3 miles (5 km) of Oaklawn Racing Casino Resort and 6 miles (10 km) of Hot Springs Convention Center with a stay here. Bathhouse Row and Hot Springs National Park are also within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
CA $122* Per night/room 7 May - 8 May

Suite, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Extended Stay)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Country Inn & Suites by Radisson, Hot Springs, AR ratings based on 33 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Country Inn & Suites by Radisson, Hot Springs, AR

Everyone (16) Couples (9) Family (7)
3 out of 5
Outdated - carpet is old in hallways. Pillow still had a blood stain on it. Receptionist stayed outside for several minutes talking to someone while we waited to check in. Laundry was done, which was a problem since we were playing in a baseball tournament and needed jerseys washed. Location is good. Parking is limited.

Posted by , from Greenwood on 30 May 2023

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Comment from Hotel Management

31 May 2023 by General Manager

Dear Michael, Thank you for sharing your experience at our hotel. Please accept our apologies for the front desk associate who negatively influenced your otherwise great experience at our hotel. Be assured we will investigate the circumstances you described for appropriate follow up. We are also sorry that the condition of our accommodations did not meet your expectations and for the inconvenience it caused. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. We also appreciate your comments about the laundry facilities. Thank you again for taking the time to share your thoughts, and we hope we have the opportunity of welcoming you back soon!General Manager

4 out of 5
We stayed in a king room. The bed was extremely firm and had very small pillows, which made a good night’s sleep hard to attain. Both my husband and I woke up several times throughout the night with back pain. Also, there was obvious wear and tear on the TV stand. However, the room was clean.

Posted by on 6 Nov. 2022

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Comment from Hotel Management

7 Nov. 2022 by General Manager

Dear Guest, Thank you for staying at Country Inn & Suites Hot Springs. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you and your husband found your mattress to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. On a positive note, we are glad you were pleased with your clean room. We hope you both will stay with us again; we are confident you will have the exceptional stay you deserve.General Manager

4 out of 5

Posted by on 10 Aug. 2022

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Comment from Hotel Management

3 Dec. 2022 by General Manager

Dear Elaine,All of us at Country Inn & Suites Hot Springs appreciate your four-star rating. We are glad you had an enjoyable stay and would love to see you again soon.General Manager

4 out of 5

Posted by , from HOT SPRINGS on 24 Apr. 2022

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Comment from Hotel Management

10 Dec. 2022 by General Manager

Dear Tobey, We are happy you chose Country Inn & Suites Hot Springs for your stay. We were thrilled to see your kind rating. We appreciate your business and hope you will choose us every time you are in the area. We look forward to seeing you again soon.General Manager

2 out of 5
Pool and hot tub were dirty, no jets in the hot tub. Poor excuse for a breakfast. Large bug in the room. Bed skirt and floor had dirty spots. Should never advertise pool, hot tub or breakfast.

Posted by on 14 Apr. 2022

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Comment from Hotel Management

15 Apr. 2022 by General Manager

Roxanne, first and foremost, we are very disappointed to learn about the cleanliness issues you encountered in your room, as well as in our common areas. This will be addressed appropriately with our housekeeping team to take corrective actions, and to ensure no future guest experiences the same. We also regret your disappointment with our breakfast. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you for your feedback. General Manager

3 out of 5
People not friendly, morning breakfast not good, coffee every morning cold. Door keys wouldn 't work after 3 days. Average for the price

Posted by , from Lawrenceville on 30 Mar. 2022

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Comment from Hotel Management

2 Apr. 2022 by General Manager

William, thank you for posting a review. We were sorry to read that you did not thoroughly enjoy our breakfast. We will certainly follow up with our food and beverage team to see where we can do better. We also apologize for the issues you encountered with the key card of your room and that our staff was not attentive to your needs. We have shared your concerns appropriately to ensure this does not happen again in the future. We hope you will return for the seamless stay you deserve. General Manager

2 out of 5

Posted by on 22 Mar. 2022

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Comment from Hotel Management

23 Mar. 2022 by General Manager

Shane, We deeply regret that we did not deliver the exceptional stay you deserved. We want to extend our sincerest apology and let you know that we will use your feedback to be more diligent going forward. We hope you will give us another chance if you return to our area so we can make it up to you. General Manager

5 out of 5
The staff was extremely nice and accommodating! Everything was as it should be! We will definitely be staying here again on our next trip!

Posted by on 22 Aug. 2021

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Comment from Hotel Management

23 Aug. 2021 by General Manager

Thank you for the great feedback regarding your stay at Country Inn & Suites Hot Springs. We strive daily to provide the friendliest service, and with remarks like yours, we seem to be reaching our goal. It was our pleasure having you as a guest, and we look forward to welcoming you back whenever your travel brings you back to Hot Springs. General Manager

1 out of 5

Posted by on 26 Jul. 2021

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5 out of 5
Awesome property. Needs a little more parking though.

Posted by on 26 Jun. 2021

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Comment from Hotel Management

27 Jun. 2021 by General Manager

We are so happy you chose Country Inn & Suites Hot Springs for your stay. We were thrilled to read about all the great things you loved at our hotel, and your compliments will be shared with the team to let them know they are doing an outstanding job. We appreciate your business and hope you will choose us every time you are in the Hot Springs area. We look forward to seeing you again soon! General Manager

About the Country Inn & Suites by Radisson, Hot Springs, AR

Location 4307 Central Ave, Hot Springs, AR 71913

Property Features

Country Inn & Suites by Radisson, Hot Springs, AR offers its guests an indoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Free breakfast is served daily. A library, a terrace, and a vending machine are also featured at the business-friendly Country Inn & Suites by Radisson, Hot Springs, AR. Self parking is free.

  • 1 building
  • 59 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Library
  • Terrace
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Water dispenser

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Country Inn & Suites by Radisson, Hot Springs, AR offers 59 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. This Hot Springs hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet
  • Desk chair

Food & Drink

Guests are served free buffet breakfast on weekdays from 6 AM to 9:30 AM and on weekends from 7 AM to 10:30 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 2:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards, and cash.

For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson).

  • No cribs (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Safety Protocol (Radisson)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property follows sanitization practices of SGS (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Country Carlson Hot Springs AR
  • Country Inn Carlson Hot Springs AR
  • Country Inn Suites by Radisson Hot Springs AR
  • Country Inn & Suites by Radisson, Hot Springs, AR Hotel
  • Country Inn & Suites by Radisson, Hot Springs, AR Hot Springs

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.