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Staybridge Suites Houston Willowbrook by IHG

3.0 star property
3-star hotel near Sam Houston Race Park

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Photo gallery for Staybridge Suites Houston Willowbrook by IHG

Exterior
Lobby
Lobby
Exterior
Point of interest

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
10750 N Gessner Rd, Houston, TX, 77064
  • Place, Sam Houston Race Park
    ‪10 min walk‬
  • Place, Willowbrook Mall
    ‪3 min drive‬
  • Place, Traders Village
    ‪11 min drive‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪17 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Accessible Bathtub, Kitchen (Mobility, Accessible Tub)

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom, Accessible Bathtub, Kitchen (Mobility, Accessible Tub)

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Kitchen (Business Lounge Access)

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 2 Bedrooms, Kitchen (Business Lounge Access)

7.0 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Studio Suite, 1 Queen Bed, Kitchen

Premium bedding, pillowtop beds, in-room safe, desk

Studio Suite, 1 Queen Bed, Kitchen

9.0 out of 10
Wonderful
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Kitchen

Full-size fridge, microwave, stovetop, dishwasher

Suite, 1 Bedroom, Kitchen

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, Kitchen

Premium bedding, pillowtop beds, in-room safe, desk

Studio Suite, Kitchen

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Kitchen

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom, Kitchen

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Kitchen

Full-size fridge, microwave, stovetop, dishwasher

Suite, 1 Bedroom, Kitchen

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the area

Houston

In Houston .Within 3 miles (5 km) of this Houston hotel, you'll find Sam Houston Race Park and Willowbrook Mall. Also, Houston Methodist Willowbrook Hospital is within 3 miles (5 km) and Cosmic Jump Indoor Trampoline Park is within 6 miles (10 km).

What's nearby

  • Sam Houston Race Park - 10 min walk - 0.9 km
  • Willowbrook Mall - 3 min drive - 6.0 km
  • Traders Village - 11 min drive - 14.1 km
  • Daikin Park - 24 min drive - 43.6 km
  • George R. Brown Convention Center - 25 min drive - 44.4 km

Getting around

  • Houston Station - 25 min drive
  • George Bush Intercontinental Airport (IAH) - 25 min drive

Restaurants

  • ‪Taqueria and Snow Cones - ‬3 min drive
  • ‪Hickory Hollow Restaurant and Catering - ‬3 min drive
  • ‪El Refu Tex Mex - ‬4 min drive
  • ‪Burger King - ‬3 min drive
  • ‪First Watch - ‬3 min drive

About this property

Staybridge Suites Houston Willowbrook by IHG

3-star hotel near Sam Houston Race Park
Staybridge Suites Houston Willowbrook by IHG offers its guests a fitness center and a seasonal outdoor pool. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and a meeting room are available. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Event space at this hotel measures 450 square feet (41 square meters) and includes conference space. A library, a terrace, and barbecue grills are also featured at the business-friendly Staybridge Suites Houston Willowbrook by IHG. Free self parking is available.

This 3-star Houston hotel is smoke free.

  • 114 guestrooms or units
  • 4 levels
  • 450 sq ft of conference space
  • 41 sq m of conference space
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
Staybridge Suites Houston Willowbrook by IHG offers 114 accommodations with DVD players and safes. Accommodations have separate sitting areas and are furnished with queen sofa beds. Pillowtop beds feature premium bedding. A pillow menu is available. 42-cm LCD televisions come with premium satellite channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

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Property amenities

Family friendly

  • DVD player
  • Fenced pool
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Pool gate
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • Free manager's reception (select days)

Things to do

  • Gym
  • Library
  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 42-cm LCD TV with premium satellite channels
  • DVD player

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Queen sofa bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Limited room service
  • Microwave
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Outdoor pool
The following facilities are closed on Friday and Saturday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 15 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation.

We should mention

  • The seasonal pool will open in April and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Houston Staybridge Suites
Staybridge Suites Houston
Staybridge Suites Houston Willowbrook
Staybridge Suites Willowbrook
Staybridge Suites Willowbrook Aparthotel
Staybridge Suites Willowbrook Aparthotel Houston
Staybridge Suites Willowbrook Houston
Staybridge Suites Houston-Willowbrook Hotel Houston
Staybridge Suites Houston Willowbrook Aparthotel

Staybridge Suites Houston Willowbrook by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 206 out of 378 reviews
Rating 8 - Good. 90 out of 378 reviews
Rating 6 - Okay. 39 out of 378 reviews
Rating 4 - Poor. 14 out of 378 reviews
Rating 2 - Terrible. 29 out of 378 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Keenan

Liked: Cleanliness, staff & service, property conditions & facilities
Always on point
Stayed 1 night in Nov 2025

10/10 Excellent

Madhavi

Stayed 6 nights in Oct 2025

6/10 Okay

Amy

Disliked: Property conditions & facilities
The rose m smells bad
Stayed 1 night in Oct 2025

10/10 Excellent

Nagesca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

STEPHEN

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Switched rooms three times. 1st room ac did not work. Staff very friendly and helpful. 2nd and third rooms had bad roach problems
Stayed 2 nights in Aug 2025

6/10 Okay

Caren

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The staff. Mark and Mason were awesome. Very accommodating and if there were any issues, they took the proper steps to resolve them in a timely manner. They were actually the best thing about this hotel and my stay.
Stayed 10 nights in Aug 2025

2/10 Terrible

Ashanti

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t ever stay there! Roach motel! And wouldn’t even refund my money. I would not recommend!!! I killed 6 roaches in one night!
Stayed 7 nights in Jul 2025

6/10 Okay

Helen

Travelled with family
Liked: Staff & service, room comfort
Bugs in the room, had to go buy bug spray to get rid of them. No proper venting for the dryers so it is like a sauna while you wait for your laundry. Most of the washers and dryers were broken. Pool was unusable due to parts not in for the first four days we were there. Maid service was minimal, the floors never got swept, carpets didn’t get vacuumed at all and we were there for seven days. Food was great every day and the staff were pleasant.
Stayed 7 nights in Jul 2025

8/10 Good

Joshua, Denham Springs

Business traveller
Liked: Staff & service, amenities
Staff was excellent. Good location out of the busy areas. Building itself is nice but the rooms need some updates, bathroom in particular. I'll never understand why hotels dont just put walk in/stand in showers. Geez who is trying to take a bath in a small tub at a hotel? Maybe im the oddball i dont know. Anyways loved the staff who were really nice, especially the younger gentleman and overall I would stay there again if in the area.
Stayed 2 nights in Jul 2025

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities
Property was nice. Shower curtain was a foot too short and hung too high. There was a musty smell in hallway and room.
Stayed 1 night in Jul 2025

6/10 Okay

Yolanda

Travelled with family
Disliked: Property conditions & facilities
Very happy that pets are welcomed at a reasonable rate. Breakfast was good. Carpet on 2nd floor is in dire need of replacement. Curtains in room and wall behind couch had stains; chocolate; blood(?) Extremely noisy at night; sounds of running feet throughout the night on upper floor. Smell of urine and marijuana throughout the floor.
Stayed 3 nights in Jul 2025

10/10 Excellent

Claudio

Stayed 1 night in Jun 2025

6/10 Okay

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pool was out of service for our entire 10 day stay kids really disappointed
Stayed 12 nights in Jun 2025

8/10 Good

Ray

Stayed 1 night in Jun 2025

10/10 Excellent

Virginia

Stayed 3 nights in May 2025

10/10 Excellent

Jose E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great experience staying at the hotel,we have been staying at these hotels for a while and they are really good
Stayed 1 night in May 2025

2/10 Terrible

Nashara

Disliked: Staff & service
Stayed 1 night in Apr 2025

4/10 Poor

Jeremy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Smelly

Front desk was very friendly, however when we first entered the hotel, there was a very nasty smell; like vomit and that smell was all throughout the elevator. Our room, 326, carpets were very nasty. The fridge did not work well very noisy, and the shower curtain was no help in keeping the water off the floor. Would not go back
Stayed 4 nights in Apr 2025

4/10 Poor

Christina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not a great experience

Stay was not so great. We travel alot for baseball and this was by far the worst stay. I used the restroom and there was hair on the walls of the restroom. Shower pipes didn’t work without screeching the whole time. We unloaded our stuff from the car to enter on the side of the hotel and the keypad didn’t work. Once we finally got in the building we went up the stairs with our stuff and our key didn’t work to the room. We had to go back down to the lobby.
Stayed 1 night in Mar 2025

10/10 Excellent

Kendriea

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
To the lady that checked me in on Saturday; with the beautiful blue eyes; please forgive me for not getting your name; again thank you!! Keep being a blessing.
Stayed 1 night in Apr 2025

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Anna

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a safe location and front desk staff were friendly and nice. The only complaint was the cleaning service staff kept knocking at our door since before 9 am and checking every hour, even though check out was until 12 pm.
Stayed 1 night in Mar 2025

10/10 Excellent

Elias

Stayed 1 night in Mar 2025

2/10 Terrible

Joyce

Disliked: Cleanliness

2/10 Terrible

Joan M

Disliked: Cleanliness, staff & service, property conditions & facilities
Police cars all over the entrance and inside the lobby, elevators, etc. Children of guests running rampant through the halls. The check-in clerk stated that the rooms were vandalized and destroyed and police had been there for four hours. My friends and I canceled our reservations and left.
Stayed 1 night in Feb 2025