2/10 Terrible
Mai
13 Feb 2024
Disliked: Staff & service
Everything was alright till i book another day to stay. They said they didn’t receive my booking and offer me to upgrade another room with extra charge. I didn’t agree and contact Expedia customer service, an agent gave me confirm number but the staff still didn’t accept that. After that they said someone canceled a room that equal to mine, they could consider for me to stay but still DID NOT RECEIVE THE BOOKING.
It’s unacceptable when they tried to get extra money from guests. I left the hotel even it was really hard to book another stay same day at that time. A Expedia’s agent helped me to cancel and claim the refund later . This hotel’s staff is unacceptable.
Mai
Stayed 1 night in Feb 2024