4/10 Poor
Kimberly
Travelled with group
Mar 13, 2025
I rarely write poor reviews. I usually read them and find that people are complaining for minimal reasons. However, I felt the need to write this review. I had 3 rooms for two days at Hotel Kreb. Location was good. Rooms were decent. However, two of the rooms had problems with the showers. Two showers would not work. One shower had parts of the shower fall apart and land on me when I was showering from the shower head. One would not work at all. When we asked for support at the front desk (and we literally had to get out of the shower and go to the lobby) I was told there was nothing they could do and that they were happy to offer me another towel. I didn't need a towel ... I needed a shower. The tub would not drain. The towel heater leaked water all over the floor. My sister almost fell on the floor. When we told them they said "oh sorry....that is too bad." None of the outlets would work with my European appliances. I asked if they would consider doing anything for compensation and was told "no". We had concierge support that gave us incorrect information. Overall... not a wow for service but the hotel was decent. I let them know at the front desk that I was would be writing this review and they said "okay." The service was provided by Kristina.
Kimberly
Stayed 2 nights in Mar 2025