I booked this hotel for my parents and the following is their review:
“Very nice structure, but terrible service.
Conclusion: Avoid this hotel, as on the island, there are plenty of better opportunities.
We spent 2 nights in this hotel and had several issues with the way they attend to the clients: we booked a tour, but they canceled it 15 minutes before the start, leaving us without options and losing one day out of three. We had breakfast included, but it starts late (8:00). We asked to have breakfast at 7:45, as the tours start at 8:00, and they asked us to pay the full price because it was out of the planned time (a scam). While we were enjoying the beach, they sent us away because of a private event. They have a small number of sunbeds, but they let people occupy them even if they stay away for several hours (resulting in several clients occupying them early in the morning and then going around the island).
In addition to all this, the rooms are not properly designed, and you can hear any noise coming from other rooms or from the traffic outside (impossible to sleep without earplugs). As partial compensation, they gave us a 3-hour complementary late check-out, but it was definitely not enough for all the problems they've created.”