I booked this for my friends, who were arriving late at night, so I went over to provision them with coffee, breakfast items, etc. The lockbox was very difficult to open. Not a big deal but that was just the beginning. There were towels draped over the coat rack in the entryway (odd), and some towels hanging up in the bathroom (also odd), but I noticed clean towels on the bed so I figured the place had been cleaned but maybe the other towels were hanging to dry. I should have looked more closely before telling the owner I thought it had been cleaned despite the weird towel situation.
The next day my friends informed me that the sheets had not been changed, the towels in the bathroom were dirty, and the bathroom trash had not been emptied. I reached out to the owner about it a couple of times, no reply.