View all photos for Family Apartment, 1 Bedroom, Balcony
Family Apartment, 1 Bedroom, Balcony
Mountain view
40 sq m
1 bedroom
Sleeps 4
4 Twin Beds
View all photos for Basic Studio, Balcony
Basic Studio, Balcony
20 sq m
Studio
Sleeps 3
2 Twin Beds
About the area
Isola
Near the slopes.Steps from the residence, you'll find Front de Neige Ski Lift and Pelevos Ski Lift. Isola 2000 and Isoliane Adventure Park are also within half a mile (1 km).
You'll have the entire apartment to yourself and will only share it with other guests in your party.
SOWELL RÉSIDENCES New Chastillon
4-star ski-in/ski-out residence with downhill skiing
During the winter, enjoy onsite recreation like downhill skiing and snowboarding. After a day on the snow, enjoy a swim in the indoor swimming pool or use the residence's other facilities, which include a sauna. When the sun goes down, sip après-ski drinks in the residence's bar.
WiFi is free in public spaces.
This 4-star Isola residence is smoke free.
1 building
75 guestrooms or units
3 levels
Ski equipment storage
Breakfast available (surcharge)
Front desk (limited hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Fireplace in lobby
Elevator
No smoking on site
Bar or lounge
SOWELL RÉSIDENCES New Chastillon offers 75 accommodations with safes and hair dryers. Accommodations at this 4-star residence have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs.
Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with satellite channels.
Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: EUR 18 for adults and EUR 12 for children
A bar/lounge
Bathroom
Bathtub
Hair dryer
Private bathroom
Towels provided
Living spaces
Fireplace in lobby
Entertainment
Flat-screen TV with cable/satellite channels
Comfort
Heating
Pets
Pet friendly
Welcoming cats and dogs only
One pet total
Fee: EUR 10 per pet per night
Service animals exempt from fees
Suitability/Accessibility
Elevator
Smoke-free property
Services and conveniences
Limited-hour front desk
Luggage storage
Multilingual staff
No housekeeping service
Safe
Safe at front desk
Location highlights
In a regional park
In the mountains
Things to do
Downhill skiing
Hiking/biking trails
Ski storage
Ski-in/ski-out access
Snow sports gear
Snowboarding
Bicycle rentals nearby
Hiking/biking trails nearby
Rafting nearby
Sledding nearby
Snowmobiling nearby
Snowshoeing nearby
Safety features
Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
Smoke detector (host has indicated there is a smoke detector on the property)
Security system
Fire extinguisher
General
1 building
3 floors
75 units
Policies
Check-in
Check-in start time: 5 PM; Check-in end time: 8 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before 10 AM
Special check-in instructions
The front desk is open daily from 7:30 AM - 8:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation
Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of EUR 15 (exact amount varies) at check-out
Renovations and closures
This property is closed from April 21 2025 to July 4 2025 (dates subject to change).
The property is closed during the autumn season.
Access methods
Front desk (limited hours)
Pets
Pets: EUR 10 per pet, per night
Only dogs and cats are allowed
Maximum 1 pets
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Property payment types
Important information
Fees
Guests will be asked to pay the following charges at the property:
Deposit: EUR 300 per stay
A tax is imposed by the city: EUR 3.48 per person, per night. This tax does not apply to children under 18 years of age.
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: approximately EUR 18 for adults and EUR 12 for children
Pet fee: EUR 10 per pet, per night
Service animals are exempt from fees
Facilities fee: EUR 10 per person, per night and includes use of: sauna
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy. A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in. Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, and Eurocard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system in each accommodation. The property is professionally cleaned.
We should mention
Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
Property is also known as
Chastillon
New Chastillon
New Chastillon Aparthotel
New Chastillon Aparthotel Isola
New Chastillon Isola
New Chastillon House Isola
New Chastillon House
Le New Chastillon
Sowell Residences Chastillon
SOWELL RÉSIDENCES New Chastillon Isola
Résidence Soleil Vacances New Chastillon
SOWELL RÉSIDENCES New Chastillon Residence
SOWELL RÉSIDENCES New Chastillon Residence Isola
SOWELL RÉSIDENCES New Chastillon Reviews
Reviews
7.2
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
It's a ski lodge in the Alps. Gorgeous surroundings. The room had a living area, small kitchen, and bedroom.
Janet
Stayed 4 nights in Jul 2024
4/10 Poor
ron
Travelled with partner
Jul 23, 2024
We booked a stay for July 19th 2024. We were going to stay one night after watching the Tour de France on Isola 2000. We left early in the morning with a Eta of 11am. They closed the road at 10am 9 miles from the hotel. The tour was going to finish around 5pm. We had to turn around. It was crazy traffic. We contacted the Sowell via email through expedia and the email they sent us. It was a special situation and we would like a refund. They never answered both emails. Very disappointed..
Thank you to your lovely front of house - we were a bit stressed about getting back to Nice airport as the options seemed limited- thanks for helping us get bus options (so much cheaper than the Uber we got up from the airport!!!) after taxi options seemed difficult (and thanks for calling around different local companies for us before we went for the bus option)
Rooms are small and all except one bedrooms have kitchens right next tot beds. Guests that stay in rooms that face the slope would experience a lot of noise starting 5 am.
Hotel with direct access onto the slopes; Size of one bedroom apt perfectly suited for a family of 4. Close to all amenities (shops, car park, ski pass)
Verified traveller
Stayed 3 nights in Mar 2019
6/10 Okay
Verified traveller
Travelled with family, Travelled with group
Feb 23, 2019
I have stayed 3 times the reception staff are extremely helpful. However, the security staff are not. I was told that on the 5th day of getting up early to work before skiing (7am ) that if I did not leave the lounge area with my laptop they would shoot me and my familly and they don't like the English!!!
excellent location with true ski in and out facilities. we had the best room with a view over the piste and a little balcony. Breakfast was buffet and really satisfying with lots of choice served at a pleasant time between 7.30 - 9.30. Locker room facilities for skis and a luggage room for luggage if you depart after check-out makes this a really good choice for anyone with a late flight time. lovely staff and helpful. highly recommended.
First off Le New Chastillon is one of the ski in/out hotels at Isola. It’s also right next to the parking lot two ski rental shops and the lift ticket office so it’s one of the most convenient hotels up there. The staff is super nice and we had a view of the green piste right outside our window. Very cool. The hotel itself is clean and fairly modern, although my room had only a bunk bed and sofa inside and no normal bed. Also the WiFi didn’t work for some reason and the 10am checkout time is quite early. However, my friend and I spent very little time in the hotel itself - I don’t imagine you will either - so all things considered it’s a very good value. In fact I’ll be staying here again over Christmas for more skiing!
Justin
Stayed 1 night in Dec 2018
8/10 Good
David
Apr 5, 2018
Liked: Staff & service, room comfort
Good ski-in/ski-out, with a few maintenance issues
Helpful service, great ski-in/ ski-out location and comfortable enough room on night one; downgraded to a not-so-great room on the second night (due to two separate bookings) Both rooms looking a little tired at the end of the season with a cracked window in one that had been repaired with gaffer tape (certainly posed a risk for kids as it was at eye level) and no batteries in the remote for the TV. Level of room kit was passable.
Making your own bed? sheets, pillows and q covers.
So after a 3 hours trip - you can't get into your room until after 5pm onwards, so you ski for a few hours. Tired.....finally you enter your room and you have to make up your bed of sheets, pillows and quilt cover 3 beds......tired husband, wife and child not a great start to the holiday.
Location good, but room quality poor. Finishes were cheap, Nail holes in the wall where mirror had come off. The room was cold for 3 days. It was on the energy card system- in the Alps at a ski resort really. I had to leave the card in to keep the heating on it was not fit for purpose. The staff were not interested, they came in turned it up but it did not heat the room for 3 days. Bed really uncomfortable. Staff ok but really not engaged.
Overall was pretty decent.
Perfect location, the staff were helpful & friendly.
Annoying that check in is at 5pm & you have to make your own beds. We had missing duvets, no toilet paper or towels and also other people's hair on pillows & a few dirty dishes.
The apartment was modern and perfect for the 3 of us.
Great location. Awful accommodation, rooms are tiny, only double bed is sofa bed. Upon arrival you need to make up your bed with sheets, pillow cases and duvet covers. Bedding is very old an stained. Not a 4 star hotel. On top of the 280 euros we paid per night they also charge you 65 euros to clean room unless you as the client strip all the beds, take the rubbish out and wash all the cutlery up.... Rip off !!!Very disappointing. A real shame
because the resort itself is lovely.
The location is practically perfect, but unfortunately the room just doesn't work for a family set up. Way too cramped and happy for kids to accommodate a bunk bed, but two adults on a sofa bed is a joke.... The most uncomfortable bed I have ever slept in and I can sleep on any flight so was shocked at the discomfort. The downstairs toilets near the boot room stunk and drifted into the lift and breakfast area- very unpleasant to say the least. Making beds on arrival is also unwanted when you have been skiing all day. I know isola is not an upmarket ski resort but felt like I was in a student hostel which made it very poor value for money @ £180 per night Feb half term.