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SureStay Plus Hotel by Best Western Jackson

2.5 star property
Jackson guestrooms with comfy beds

Choose dates to view prices

Photo gallery for SureStay Plus Hotel by Best Western Jackson

Lobby
Exterior
Business centre
Lobby
Pillowtop beds, in-room safe, iron/ironing board, free cribs/infant beds

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1936 Highway 45 Bypass, Jackson, TN, 38305
  • Place, Casey Jones Village
    ‪3 min walk‬
  • Place, Music Highway Crossroads
    ‪3 min walk‬
  • Place, Union University
    ‪19 min walk‬
  • Airport, Jackson, TN (MKL-McKellar-Sipes Regional)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Pillowtop beds, in-room safe, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(18 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, in-room safe, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(14 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.2 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Pillowtop beds, in-room safe, iron/ironing board, free cribs/infant beds

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, in-room safe, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

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  • Pool
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includes taxes & fees
Jan 2 - Jan 3, 2026
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About the area

Jackson

In shopping district.You'll be steps from Music Highway Crossroads and a 5-minute walk from Casey Jones Village. Union University and North Hospital are also within 3 miles (5 km).

What's nearby

  • Casey Jones Village - 3 min walk - 0.3 km
  • Music Highway Crossroads - 3 min walk - 0.3 km
  • Union University - 19 min walk - 1.7 km
  • West Tennessee Healthcare Sportsplex - 6 min drive - 9.4 km
  • The Ballpark at Jackson - 6 min drive - 10.1 km

Getting around

  • Memphis International Airport (MEM) - 81 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Cheddar's Scratch Kitchen - ‬20 min walk
  • ‪Logan's Roadhouse - ‬5 min walk
  • ‪Burger King - ‬6 min walk
  • ‪Buffalo Wild Wings - ‬2 min drive

About this property

SureStay Plus Hotel by Best Western Jackson

Jackson guestrooms with comfy beds
A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business center on site. Free breakfast is available daily. A seasonal outdoor pool, a vending machine, and complimentary newspapers in the lobby are also featured at SureStay Plus Hotel by Best Western Jackson. Free self parking is available.

This Jackson hotel is smoke free.

  • 48 guestrooms or units
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Business facilities
  • Front desk (24 hours)
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site
  • Microwave in a common area
SureStay Plus Hotel by Best Western Jackson offers 48 air-conditioned accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired Internet access. 32-inch flat-screen televisions come with premium cable channels. Housekeeping is provided daily.

Similar properties

Deluxe Studio Suite, 1 King Bed, Non Smoking
Baymont by Wyndham Jackson
  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
3.5 out of 5, Good, 1,000 reviews
The price is CA $96
CA $110 total
includes taxes & fees
Jan 6 - Jan 7, 2026
Baymont by Wyndham Jackson

Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Internet

  • Available in all rooms: WiFi (USD 0.10 per 24-hour period); free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 0.1 per 24-hour period (rates may vary)
  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • The seasonal pool will open in May and close in October.
  • Children may not be eligible for complimentary breakfast.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Carriage House
Best Western Carriage House Inn
Best Western Carriage House Inn Jackson
Best Western Carriage House Jackson
Surestay Plus By Best Jackson
SureStay Plus Hotel by Best Western Jackson Hotel
SureStay Plus Hotel by Best Western Jackson Jackson
SureStay Plus Hotel by Best Western Jackson Hotel Jackson

SureStay Plus Hotel by Best Western Jackson Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 208 out of 795 reviews
Rating 8 - Good. 235 out of 795 reviews
Rating 6 - Okay. 157 out of 795 reviews
Rating 4 - Poor. 101 out of 795 reviews
Rating 2 - Terrible. 94 out of 795 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Deborah

Liked: Staff & service
No hot water in the shower and the faucet dripped. The staff were wonderful but the place needs a serious upgrade. Both in the building and breakfast
Stayed 1 night in Sep 2025

6/10 Okay

Anthony

Liked: Staff & service
Disliked: Property conditions & facilities
The furniture is very dated and needs to be replaced. The desk chair had plastic flaking off.
Stayed 1 night in Sep 2025

4/10 Poor

Jeanie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The reviews online are deceiving. The room was stinky, had peeling paint, dirty, and overall a disappointment. We had reservations for two nights but only stayed for one. I would pay to not stay in this place. These comments are very gracious. Stay somewhere else.
Stayed 2 nights in Sep 2025

6/10 Okay

Charity

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The first room we were given was saturated with cigarette smoke even though I told them we didnt want a smoking room. The second room we were given was clean, cool and fresh. The bed and bedding were very nice. The flooring in the room was a little damaged in some spots, causing me to trip in the bathroom doorway. It was difficult to reach anyone at the desk to tell them about the quality issue of the first room and then to check out. The breakfast was just ok as none of the heated items in the main area were stocked at all so we just ate cold breakfast items. The maid loudly tried to take over our room more than an hour before check out. When we told her we would be out by check out time, she had one of her children stand directly outside our door the entire last hour we were there and that really irked me. All over not great because of the mounting sub par experiences and the high price but we did enjoy the quality of the second room well enough. Will probably choose elsewhere next time.
Stayed 1 night in Sep 2025

10/10 Excellent

Celia

Stayed 1 night in Aug 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and quite adequate if you just need a place to sleep. Parking was safe and easy as was check in. Breakfast was continental style and served its purpose for us. A little older motel and it could use some routine care, but a good place and value.
Stayed 1 night in Sep 2025

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely kind and friendly. Room was clean. I would highly recommend staying here.
Stayed 1 night in Sep 2025

6/10 Okay

Sheena

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff member who checked me in was friendly and accommodating. However, the area around the hotel seemed sketchy. The bed was comfortable, but I discovered a roach in the coffee maker. While it was sufficient for an overnight stay, I would not choose this place again.
Stayed 1 night in Sep 2025

4/10 Poor

john

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was dirty, the staff were lazy, the breakfast was terrible. Would NOT recomend to anyone to stay there.
Stayed 1 night in Sep 2025

10/10 Excellent

Shereen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful front desk and staff
Stayed 1 night in Sep 2025

6/10 Okay

Darline, Brooklyn

Travelled with family and small children
Disliked: Property conditions & facilities
I stayed there with my family for one night. I was ok for a 3 🌟 hotel
Stayed 1 night in Sep 2025

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Robert

Stayed 1 night in Jul 2025

8/10 Good

Rodger

Business traveller
Liked: Cleanliness, staff & service
Overall good stay for the area. Pool could be maintained better
Stayed 1 night in Aug 2025

4/10 Poor

Jeff

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Patricia

Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was dumpy and the neighborhood was sketchy. Nothing really near by. Everything was very outdated.
Stayed 1 night in Aug 2025

6/10 Okay

Pauline

Travelled with family
Liked: Staff & service
Close to highway and lots of dinning options. Room was nice. Bed was very comfortable. Could use a couple more pillows and could definitely use a coat of paint. Over all a nice stay. We usually stay at Baymont inn but wanted to try something new.
Stayed 1 night in Aug 2025

10/10 Excellent

Cody, Ft Myers

Stayed 1 night in Aug 2025

4/10 Poor

Stacey

Travelled with group
Disliked: Cleanliness, property conditions & facilities

Needs Major Improvement

The hotel definitely needs updating. The beds were clean, but the bathroom was terrible! We stayed 3 nights and our room did not get serviced one time. I had to go to the front desk to ask for towels and toilet paper. The guy at the front desk seemed to be running the whole place by himself. He was very nice, and tried hard to be accommodating, but there was only one of him. I will not stay here again.
Stayed 3 nights in Jul 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Kristy

Liked: Staff & service
Food had good options for the price. Loved that they had more than carbs! Eggs and sausage Pillows were great Place was tidy and clean. Sheets were a little small for mattress. Killed a roach, but that’s ok. We have them in Texas too!
Stayed 1 night in Aug 2025

8/10 Good

Pauline

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The location was excellent, with proximity to the highway and numerous restaurants. While the hotel room could benefit from some updates, a fresh coat of paint would greatly enhance its appearance. The bathroom was clean, but a thorough deep cleaning and repaint would elevate the overall ambiance. The bed was comfortable, although additional pillows would be a welcome addition. Overall, my stay was pleasant, and I would consider returning to this hotel.
Stayed 2 nights in Aug 2025

10/10 Excellent

Shelby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The gentlemen at the front office were completely accommodating. It was my son's birthday, and they offered to let us keep the cake in the fridge, and we bugged them the entire time that we were there, and they were very genuine nice people! I can't wait to go back!.
Stayed 5 nights in Jul 2025

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025