"Never would I stay here again, it was dirty - we couldn’t get into our rooms until 4 pm - we had to wait in line with 60 people trying to check in at ... " More
City center retreat
With a stay at this Downtown Jacksonville hotel, you'll be within half a mile (1 km) of Museum of Science and History and 2 miles (3 km) of Jacksonville Museum of Modern Art. San Marco Theatre and VyStar Veterans Memorial Arena are also within 2 miles (3 km).
Dining options, 2 bars/lounges
This smoke-free hotel includes 2 restaurants, an outdoor pool, and a 24-hour gym. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi. There's a poolside bar on site, and a 24-hour front desk and laundry facilities are also provided.
16 Mar. 2024 by General Manager
Dear Robert, We appreciate your valuable feedback regarding your recent stay with us. Please accept our apologies for any inconvenience caused by the noise. We understand the importance of a peaceful environment for our guests and will address this concern accordingly. Additionally, we will take note of your comments regarding the room for future improvements. It's heartening to know that our check-in staff left a positive impression with their welcoming service. Your comfort is our priority, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable experience.Regards, Shawn D. Frisbee General Manager
14 Oct. 2023 by LaToya Gibson
Dear Jacob,The hotel was under an emergency evacuation, and it is our responsibility to make sure that all guests are safe before we allow anyone back into the building. It is my hope that you understand that we take these matters very serious, and we appreciate your patience as we worked through the situation.
28 Aug. 2023 by General Manager
Dear Sandy, Thank you for sharing your recent experience. We're sorry for any inconvenience you faced during check-in. Your feedback is appreciated, as it helps us identify areas for improvement. We understand the frustration the delay may have caused, especially on game day. We value your insights and apologize for any impact this had on your plans. Your comments will be shared with our team for further enhancement of our services. We hope you enjoyed the football game, and thank you for considering us. We'd be grateful for another opportunity to welcome you and provide a more enjoyable stay in the future.Regards, Shawn D. Frisbee General Manager
5 Sep. 2023 by General Manager
Dear William, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Regards, Shawn D. Frisbee General Manager
8 Aug. 2023 by GM
Dear Ryan, I appreciate the detailed feedback about your time with us. I am always looking for ways to improve our guest experience, and I have noted your comments for our plans to develop the property. I apologize for not meeting your expectations and am grateful for your business. I hope to welcome you again in the future. Take care and safe travels. Regards, Shawn D. Frisbee General Manager
13 Jun. 2023 by General Manager
Dear Jennifer, Thank you for staying with us and taking the time to write a review. Our first priority is customer satisfaction; therefore, we sincerely regret that this was not your experience. We appreciate your comments regarding our accommodations and are excited to say we are taking measures to refresh and rejuvenate our property in the near future. Our goal is to provide every guest with a quality experience, and we hope to have another opportunity to show you this commitment.Regards, Shawn D. Frisbee General Manager
31 May 2023 by General Manager
Dear Naima, Thank you for staying at our hotel and sharing your review. Please accept my apologies as well as every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so I am sorry that did not happen in your instance. The service you described is not typical for us, and steps have been taken to address the issue. I am grateful for your patience, and I hope you will choose us again so I can provide you with the exceptional stay you deserve!Regards, Shawn D. Frisbee General Manager
23 May 2023 by Shawn D. Frisbee General Manager
Dear Ron, Thank you for taking the time to share about DoubleTree by Hilton Hotel Jacksonville Riverfront. While I am glad you liked our location and price, I am sorry you were disappointed with some aspects of your stay. We strive to maintain high standards, not only in service but also in keeping with our hotel's overall look and feel. Improvements to various areas are scheduled on a rotating basis, and I will gladly share your feedback with the appropriate individuals as we plan for the future. I hope you will consider us again the next time you are in the area.Regards, Shawn D. Frisbee General Manager
14 Apr. 2023 by General Manager
Dear Anthony, I am delighted you had an excellent stay here at DoubleTree by Hilton Hotel Jacksonville Riverfront. It is great to know we exceeded your expectations with our service, and you were awed by the spectacular view of the St. Johns River at night! It was a pleasure having you as our guest, and I hope to see you again when your travels bring you back to our exciting city.Regards, Shawn D. Frisbee General Manager
5 Feb. 2023 by General Manager
Dear Kim, Thank you for taking the time to review your stay. We are glad you were pleased with our valet service and that you enjoyed our courteous hospitality. It will be our pleasure to share your kind compliments with our team. Thank you again, and we hope you will choose us the next time you visit the area.Regards, Shawn D. Frisbee, General Manager
DoubleTree by Hilton Hotel Jacksonville Riverfront offers its guests an outdoor pool and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and 19 meeting rooms are available. Event space at this hotel measures 12000 square feet (1115 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at DoubleTree by Hilton Hotel Jacksonville Riverfront. For a fee, parking is available. This 4-star Jacksonville hotel is smoke free.
Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access , Internet access (complimentary)
Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed
Self parking (surcharge) , Valet parking (surcharge)
DoubleTree by Hilton Hotel Jacksonville Riverfront offers 293 accommodations with MP3 docking stations and safes. Rooms open to balconies. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided once per stay.
For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.
St. Johns Provision Co. - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Ruth's Chris - Overlooking the pool, this steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.