DoubleTree by Hilton Hotel Jacksonville Riverfront

4.0 star property
4-star hotel near Museum of Science and History

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Photo gallery for DoubleTree by Hilton Hotel Jacksonville Riverfront

View from property
Premium bedding, in-room safe, blackout drapes, iron/ironing board
Reception
Front of property - evening/night
View from property

Reviews

6.6 out of 10

Popular amenities

  • Bar
  • Pet-friendly
  • Pool
  • Breakfast available
  • Parking available

Explore the area

View in a map
1201 Riverplace Boulevard, Jacksonville, FL, 32207
  • Place, VyStar Veterans Memorial Arena
    ‪3 min drive‬
  • Place, Daily's Place
    ‪3 min drive‬
  • Place, EverBank Stadium
    ‪4 min drive‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪22 min drive‬

Room options

Room, 2 Double Beds

  • 21 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds (Riverfront)

  • 21 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 King Bed (Riverfront)

  • 21 sq m
  • River view
  • Sleeps 4
  • 1 King Bed

Studio, 1 King Bed

  • 21 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, River View

  • 21 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed

  • 28 sq m
  • 1 bedroom
  • River view
  • Sleeps 6
  • 1 King Bed

Suite, 1 King Bed, Jetted Tub

  • 28 sq m
  • 1 bedroom
  • River view
  • Sleeps 4
  • 1 King Bed

Room, 1 Queen Bed

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

Room, 1 Queen Bed, Accessible (Roll In Shower)

  • 20 sq m
  • River view
  • Sleeps 2
  • 1 Queen Bed

Room, 1 Queen Bed, Accessible

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

Room, 1 King Bed (Riverfront)

  • River view
  • Sleeps 2
  • 1 King Bed

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

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About the area

Jacksonville

City center retreat .With a stay at this Downtown Jacksonville hotel, you'll be within half a mile (1 km) of Museum of Science and History and 2 miles (3 km) of Jacksonville Museum of Modern Art. San Marco Theatre and VyStar Veterans Memorial Arena are also within 2 miles (3 km).

What's nearby

  • Florida Theatre - 11 min walk - 0.9 km
  • Prime F. Osborn III Convention Center - 2 min drive - 2.1 km
  • VyStar Veterans Memorial Arena - 3 min drive - 2.0 km
  • Daily's Place - 3 min drive - 2.7 km
  • EverBank Stadium - 4 min drive - 3.0 km

Getting around

  • Riverplace Station - 3 min walk
  • Jacksonville Station - 11 min drive
  • Jacksonville International Airport (JAX) - 21 min drive

Restaurants

  • ‪Ruth's Chris Steak House - ‬2 min walk
  • ‪Morton's The Steakhouse - ‬16 min walk
  • ‪The Southern Grill - ‬3 min walk
  • ‪Shor Seafood Grill & Tavern - ‬15 min walk
  • ‪Sake House - ‬4 min walk

About this property

DoubleTree by Hilton Hotel Jacksonville Riverfront

4-star hotel near Museum of Science and History
DoubleTree by Hilton Hotel Jacksonville Riverfront offers its guests an outdoor pool and a 24-hour fitness center. There are 2 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 19 meeting rooms are available. Event space at this hotel measures 12000 square feet (1115 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at DoubleTree by Hilton Hotel Jacksonville Riverfront. For a fee, parking is available.

This 4-star Jacksonville hotel is smoke free.

  • 293 guestrooms or units
  • 8 levels
  • 2 dining venues
  • 2 bars or lounges
  • 12000 sq ft of conference space
  • 1115 sq m of conference space
  • Built in 2015
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
DoubleTree by Hilton Hotel Jacksonville Riverfront offers 293 accommodations with MP3 docking stations and safes. Rooms open to balconies. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Jacksonville hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided once per stay.

Similar properties

Property amenities

Family friendly

  • Grocery/convenience store
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 20 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 26 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 19.95 for adults and USD 11 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 13 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Grab bar near toilet (36 inches high)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 42-inch LCD TV with premium cable channels
  • MP3 dock

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per pet, per stay (maximum USD 99 per stay)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 19.95 for adults and USD 11.00 for children
  • Covered self parking fee: USD 20.00 per day (in/out privileges)
  • Uncovered valet parking fee: USD 26.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per pet, per stay (maximum USD 99 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Pool access available from 6 AM to 10:00 PM.
  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Jacksonville-Riverfront
Crowne Plaza Jacksonville-Riverfront
Crowne Plaza Jacksonville
Jacksonville Crowne Plaza
DoubleTree Hilton Hotel Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Hotel
DoubleTree Hilton Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Jacksonville

DoubleTree by Hilton Hotel Jacksonville Riverfront Reviews

Reviews

6.6
Rating 10 - Excellent. 421 out of 1388 reviews
Rating 8 - Good. 225 out of 1388 reviews
Rating 6 - Okay. 308 out of 1388 reviews
Rating 4 - Poor. 203 out of 1388 reviews
Rating 2 - Terrible. 231 out of 1388 reviews

6.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Need serious repairs and updates

This is not a 4 star hotel. The lobby is nice, but the rooms are very under maintained. Breakfast is $20 per person for very little selection and nothing for dietary allergies. Complimentary water was a hit or miss. Parking is $22 per night. The pool is nice but lawn furniture is falling apart and the pool bar has VERY limited hours and very expensive ($22 for a margarita). No food in the pantry except chips really, the ham sandwich has 1 slice of meat for $8. The general staff was sweet, but the front desk staff were quick to “get rid of you”. Rooms are gross. Dirty carpets, furniture, etc. wallpaper peeling from the walls, mold in the bathrooms, furniture falling apart. The wall as, doors, etc were all banged up and half-a$$ painted. Our first room had a rotting floor and mold, so they moved us. Second room was leaking water from the ceiling. Currently waiting to hear from management on compensation because our stay was awful. We were barely in the room other than to sleep because it was so bad. Would not recommend to anyone. The only good things were: Location is beautiful and the bed was actually super comfy. No signs of bed bugs either (we did check).
Stayed 3 nights in Jul 2025

6/10 Okay

Peter

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

A little disappointed for the price

No bedding for the sleeper sofa on the first night, shower door was dirty, door to balcony was hard to open and close, dirty window sill, plug cover in bathroom wasn't properly installed, had a hard time getting luggage cart through the door, mobility scooter had to be manhandled to get it through the door, marijuana joint was on the balcony railing.
Stayed 2 nights in Jul 2025

2/10 Terrible

brandon

Stayed 1 night in Jun 2025

8/10 Good

TERRANCE

Travelled with family
Liked: Cleanliness, property conditions & facilities
This was a great hotel.Location is good
Stayed 3 nights in Jul 2025

8/10 Good

Alexander

Stayed 1 night in Jul 2025

10/10 Excellent

Jeffrey

Liked: Staff & service, amenities, property conditions & facilities
I very pleased during my visit. Most definitely will be returning.
Stayed 1 night in Jul 2025

10/10 Excellent

Leonel

Liked: Cleanliness, amenities
Compliments excellent s
Stayed 2 nights in Jun 2025

4/10 Poor

Carlos

I paid for a river front view and they switched my room to a smaller double bed room on the front side of the hotel so I couldn’t see the fire works from my room… that was the whole point of me paying $350 for a river front view but I never got to experience it due to the lack of accountability and accommodation from your staff !
Stayed 1 night in Jul 2025

10/10 Excellent

LaTanya

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I particularly liked the location (downtown) of the hotel and the River walk.
Stayed 3 nights in Jun 2025

2/10 Terrible

Gerald

Travelled with partner
Disliked: Amenities, property conditions & facilities
Booked riverfront Junior suite and got a room with ac units blocking river view.front desk didn’t care they say that’s the room . Room extremely outdated and door to bathroom broken . Don’t waste money because you may not get what you pay for and the front desk ain’t gone help at all. Too much money extremely disappointing. Customer suffer is cool with them. Never again
Stayed 1 night in Jul 2025

2/10 Terrible

Brandon

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I think the staff was very kind. We've had to switch rooms the first night bc of how dirty the room was. The only thing available was a double bed room. So we had to downgrade from a king suite to double beds. And when we got there, there wasn't much difference besides the room was smaller but still dirty. It smells old. And I paid a decent amount for rooms that look nothing like it did at the time of booking.
Stayed 3 nights in Jul 2025

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is terrible the beds are too small you got to pay for parking smelll like weed ok the hallways is terrible
Stayed 2 nights in Jun 2025

10/10 Excellent

Sandi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

this is a great hotel with great room views, it is older but clean and the price you can't beat, the river view from the balconies was wonderful, breakfast was great. We always use the Jr Suites River Balcony view and i love it we have stayed several times and am never disappointed
Stayed 3 nights in Mar 2025

10/10 Excellent

Robena

No issues
Stayed 2 nights in Jun 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
The staff & service was very good. This is a convenient location that supports local organizations in community. This older hotel building facility could use an upgrade (carpet/flooring, etc) but facility maintained cleanliness & courteous staff service. Thank you for your support!
Stayed 1 night in Jun 2025

10/10 Excellent

Felicia

Stayed 2 nights in Jun 2025

10/10 Excellent

Mikecolove

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the stay
Stayed 2 nights in Jun 2025

2/10 Terrible

Tonya

Rooms were overbooked by Expedia and
Stayed 2 nights in Jun 2025

10/10 Excellent

Kelsey

Liked: Cleanliness, amenities, property conditions & facilities
Very nice and clean
Stayed 2 nights in Jun 2025

6/10 Okay

Shaja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay
Stayed 1 night in Jun 2025

10/10 Excellent

Heather

Disliked: Cleanliness
Stayed 5 nights in Jun 2025

10/10 Excellent

LaQuita

Stayed 1 night in Jun 2025

10/10 Excellent

Denisha, Gainesville

Travelled with partner
Disliked: Property conditions & facilities
Staff superb. Can be updated. The hotel itself is older but the view and staff are amazing.
Stayed 1 night in Jun 2025

2/10 Terrible

Jeraine

Disliked: Cleanliness, staff & service, property conditions & facilities
The manager was rude and unprofessional. When I got there even though I ordered river view they advised it was sold out. The manager advised being that I booked through a third party (Expedia) she would not consider accommodating me over her Hilton guest who booked through the their direct company. The room had a hole in the corner of the wall near the floor and the room smelled moldy. Room 1015 Also you can hear the conversations of other guests through the walls on both sides. I typically stay at the Hyatt, but I decided to try Doubletree and I wish I went to Hyatt across the River where I have had the best experiences and the rooms are clean
Stayed 2 nights in Jun 2025

6/10 Okay

Beverly

Business traveller
The girl at the front desk was very nice but she was all alone and there were six people in line and I waited 20 minutes to check in, which is ridiculous
Stayed 1 night in Jun 2025