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5.0 out of 5

"The staff went out of their way to make sure we were happy. Great location, very clean rooms " More

By a verified traveller on Thu 02 Jan 2020

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Hotel Description

Hotel near Western Wall in Jerusalem

City center stay

At this Jerusalem City Centre hotel, you'll be within a 5-minute walk of Ben Yehuda Street and Zion Square. Ethiopian Church and New Gate are also within half a mile (1 km).

Restaurant, bar/lounge

A restaurant and a bar/lounge are featured at this hotel. WiFi in public areas is free. A coffee shop, a terrace, and a garden are also on offer.

Classic Twin Room, Ensuite (Twin Deluxe)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Suite, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Classic Double Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Classic Twin Room, Ensuite (Twin Deluxe)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Junior Suite, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Double room-Superior-Ensuite with Bath

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Sergei Palace Hotel ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Sergei Palace Hotel

Family (1)
5 out of 5
The staff went out of their way to make sure we were happy. Great location, very clean rooms

Posted by on 2 Jan. 2020

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Comment from Hotel Management

4 Jan. 2020 by Reservations/Sales Department

Dear Guest, First of all we would like to thank you for the time you spent to post such a lovely feedback on Travelocity / Expedia and for sharing your experience regarding your recent stay with us in Jerusalem. Your feedback is very much appreciated. We are extremely happy to hear your overall stay with us was excellent. Thank you very much for highlighting the property, location, oasis garden, facilities, and service quality at our hotel. We are pleased to hear you enjoyed the level of quality and professionalism of our staff. Our central location and ease of access to Jaffa Street and the old city make us a guest favourite. Your kind appreciation provides great motivation to all the team members who served you. We will tell our staff members that you enjoyed their work and their level of service. Satisfaction of our guests is our primary concern and we are very glad when we achieve a positive result. We continue our endeavour to provide the best stay for all our guests at the Sergei Palace Hotel and improve our services and facilities each year. We would like to thank you once again for your kind preference and we are looking forward to welcoming you once again and create another perfect and memorable time at the Sergei Palace Hotel. Kindest regards, Reservations/Sales Department

Property Features

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 4 meeting rooms available. An airport shuttle (available 24 hours) is available for a fee. A library, a terrace, and tour/ticket assistance are also featured at Sergei Palace Hotel. The hotel can provide concierge services and wedding services. This Jerusalem hotel is smoke free.

  • 22 guestrooms or units
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Transport

  • Train station: Jerusalem (JRS-Malha Railway Station) (8.8 km / 5.5 mi)
  • Property shuttles: Airport shuttle

Room Amenities

Sergei Palace Hotel offers 22 accommodations with safes and hair dryers. Select Comfort beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include bathtubs or showers. This Jerusalem hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

  • Select Comfort beds
  • In-room dining (limited hours)
  • LCD television
  • Premium channels
  • Electric kettle
  • Luxury bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Travel crib

Food & Drink

For a fee, guests can enjoy full breakfast daily from 8:00 AM to 9:30 AM.

Sergei Palace Hotel has a restaurant on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Sergei Palace Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for ILS 105.0 per day.
  • Cribs (infant beds) are available for ILS 105.0 per day.

Pet Policy

  • No pets allowed

Policies

Please note, the dining facilities at the property are non-kosher.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. Contactless check-in and contactless check-out are available.

  • No elevators
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Israel value-added tax (17%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (17%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately ILS 40–60 for adults, and ILS 40–60 for children
  • Airport shuttle fee: ILS 380 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: ILS 105.0 per day
  • Rollaway bed fee: ILS 105.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sergei Palace Hotel Jerusalem
  • Sergei Palace Jerusalem
  • Sergei Palace
  • Sergei Palace Hotel Hotel
  • Sergei Palace Hotel Jerusalem
  • Sergei Palace Hotel Hotel Jerusalem

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.