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Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa

Villa de golf près de Napili Bay

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Galerie de photos de l’hébergement Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa

Une pièce spacieuse avec une grande table à manger, des chaises en osier, un vase bleu et une vue sur l’océan grâce à de grandes portes coulissantes.
Une cuisine moderne dotée d’un îlot central, d’appareils électroménagers en acier inoxydable et de luminaires suspendus.
Un vaste espace de vie comprenant une cuisine, un coin repas et un balcon avec vue.
Un vaste espace de vie comprenant un coin repas, une cuisine et un balcon avec vue.
Une chambre avec un grand lit, un bureau, une chaise, une commode en bois et une vue sur la verdure grâce à de grandes fenêtres.

Avis

9,4 sur 10 – 
Exceptionnel

Maison entière

2 chambres3 salles de bain6 personnes163 m²

Commodités populaires

  • Vue sur l’océan
  • Piscine
  • Baignoire à remous
  • Cuisine
  • Laveuse
  • Sécheuse

Explorez la région

Afficher sur la carte
Kapalua, HI
  • Place, Kapalua Resort
    ‪14 min à pied‬
  • Place, Plage Kapalua
    ‪1 min en voiture‬
  • Place, Napili Bay Beach
    ‪1 min en voiture‬
  • Airport, Kapalua, Hawaï (JHM-West Maui)
    ‪9 min en voiture‬

Options de chambre

D’autres options intéressantes

Publicité
Une piscine agrémentée d’une cascade, entourée de palmiers et bordée d’une structure en pierre.

Grand Wailea Maui, A Waldorf Astoria Resort

Wailea
  • Piscine
  • Baignoire à remous
  • Spa
  • Animaux de compagnie acceptés
8.8 sur 10, Excellent, 1 004 avis
Le prix est de 1 081 $ CA
1 375 $ CA au total
(taxes et frais compris)
Du 25 oct. au 26 oct.
Grand Wailea Maui, A Waldorf Astoria Resort

À propos du quartier

Kapalua

Séjour au bord de la mer.Plage d'Oneloa et Makaluapuna Point se trouvent à 15 minutes de marche de villa. Napili Bay et Jean Michele Cousteau's Ambassadors of the Environment se trouvent également à moins de 3 km.
Afficher plus de villas à KapaluaS’ouvre dans une nouvelle fenêtre

À proximité

  • Jean Michele Cousteau's Ambassadors of the Environment - 10 min à pied - 0.9 km
  • Kapalua Resort - 14 min à pied - 1.2 km
  • Plage Kapalua - 1 min en voiture - 1.2 km
  • Napili Bay Beach - 1 min en voiture - 1.2 km
  • Kapalua Coastal Trail - 1 min en voiture - 1.2 km

Transport

  • Kapalua, Hawaï (JHM-West Maui) : à 13 min en voiture

Restaurants

  • ‪Honoapiilani Food Truck Park - ‬10 min en voiture
  • ‪McDonald's - ‬7 min en voiture
  • ‪Pizza Paradiso - ‬10 min en voiture
  • ‪The Fish Market Maui - ‬9 min en voiture
  • ‪The Gazebo Restaurant - ‬4 min en voiture

À propos de cet hébergement

Hébergement entier

Vous aurez la maison entière pour vous et ne la partagerez qu’avec d’autres voyageurs de votre groupe.

Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa

Maui Welcome you!
We welcome and need you to visit our beautiful island. Fun activities, restaurants and stores in this area are open. We thank you for your support of our beautiful island. Please feel free to send any questions.


Kapalua Ridge 711-13 is a stunningly beautiful remodeled Honolua Bay/Sunrise ocean view with more than 2200 square feet of space. Every detail has been thought out & executed with class & quality. This villa has two spacious bedrooms and three full baths for up to 6 guests. It is situated within the world class, prestigious Kapalua Resort on Maui’s northwest shore.

Ridge 711-13 is an exceptionally private villa located at the top of a quiet cul de sac in a tropical park like setting with unobstructed ocean/Honolua Bay/sunrise views from every room. The villa is a ground floor level floor plan with no stairs & is easy to access from the covered attached carport to the front door. We do not have AC, we have decorator fans in each room and rely on the lovely (we believe in green) natural Maui trade winds for our cooling. This charming retreat features an enormous wrap around lanai (Hawaiian for “patio”) large enough for a teak dining table for 6, comfy seating perfect for enjoying the soft Maui trade winds, sunrise over Honolua Bay & the green West Maui Mountains.

This tropical paradise villa is professionally decorated using colors from the outside – blues of the ocean, gray, turquoise, shades of brown, with splashes of reds, oranges. Furnishings are elegant and reflect the sophistication of today’s experienced travelers while remaining comfortable, homey & warm – a space perfect for family vacations, honeymooners, or guests of all ages. New carpeting and sliding doors in living room.

Kapalua Ridge 711-13 has two spacious bedrooms with a “secret” study tucked into the Master Bedroom suite with brand new California King, two twins beds in the second bedroom which may be made into a King. The Master Bedroom has a large private lanai. The living room has a new queen sofa sleeper. Three fabulous designed baths feature custom walk in showers & a large soaking tub in the Master. The well stocked Chef’s Kitchen is surrounded by granite counter tops, glass tile backsplash, & stainless steel appliances. There is a new washer/dryer within the villa for guests’ convenience. An over sized flat screen TV in the living room entertainment center with one each in the bedrooms rounds out the homey amenities of this delightful villa.

The Ridge at Kapalua sits in the heart of the resort on 21 acres. There are two heated pools with gas grills, dining tables, showers, soda machine & herb garden for our guests use. The Ridge is known for its well maintained & lush tropical landscaped grounds overflowing with ginger, hibiscus, palms, orchids, plumeria, Shower & banana trees.

*The time reserved by you is held special for your family vacation. Because most guests book well in advance cancellation policies are strict to Hawaii. We highly recommend Travel Insurance which is very affordable. It protects both guests and owners.
Check in is 4pm. Check out is 10am.

* Construction projects do occur and are possible nearby. We will inform you of any planned projects taking place in this building. Work must be done between 9am-5pm Monday through Friday with possible quiet work done on Saturdays.
Kapalua Shuttle Service was discontinued in 2025.

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Commodités de l’hébergement

Plage

  • Chaises longues sur la plage
  • Serviettes de plage

Piscine/spa

  • Baignoire à remous
  • Piscine commune

Internet

  • Disponible dans la villa : Wi-Fi

Stationnement et transport

  • Voiture recommandée
  • Stationnement accessible en fauteuil roulant et stationnement de fourgonnettes disponibles

Cuisine

  • Batterie de cuisine, vaisselle et couverts
  • Bouilloire électrique
  • Cafetière-théière
  • Essuie-tout
  • Four
  • Four à micro-ondes
  • Grille-pain
  • Lave-vaisselle
  • Machine à glaçons
  • Mélangeur
  • Réfrigérateur
  • Surface de cuisson

Restauration

  • Service de chef cuisinier
  • Table de salle à manger

Chambres

  • 2 chambres
  • Draps fournis

Salle de bain

  • 3 salles de bain
  • Baignoire
  • Douche
  • Papier de toilette
  • Savon
  • Séchoir à cheveux
  • Serviettes fournies

Lieux de séjour

  • Salle à manger séparée
  • Salle de séjour
  • Table de salle à manger

Divertissement

  • Chaîne audio
  • Lecteur de DVD
  • Téléviseur à écran plat avec chaînes par câble/satellite

Espaces extérieurs

  • Balcon
  • Gril au gaz
  • Jardin
  • Meubles extérieurs

Buanderie

  • Installations de buanderie
  • Laveuse

Espaces de travail

  • Bureau
  • Bureau

Animaux de compagnie

  • Aucun animal de compagnie autorisé

Accessibilité

  • Si vous avez des besoins particuliers en matière d’accessibilité, veuillez communiquer avec l’hébergement à l’aide des renseignements contenus dans la confirmation reçue après la réservation.
  • Aucun ascenseur
  • Chambre adaptée aux personnes à mobilité réduite
  • Chemin de circulation accessible en fauteuil roulant
  • Stationnement accessible en fauteuil roulant
  • Stationnement de fourgonnettes accessible en fauteuil roulant
  • Une place de stationnement accessible
  • Hébergement non-fumeurs

Services et commodités

  • Fer et planche à repasser
  • Téléphone

Points d’intérêt de l’endroit

  • À proximité d’un centre de magasins d’usine
  • À proximité d’un salon de beauté/spa
  • À proximité d’un terrain de golf
  • À proximité de la mer

Activités

  • Golf
  • Kayak
  • Privilèges de golf (en option)
  • Tennis
  • Baignade à proximité
  • Basketball à proximité
  • Cyclisme à proximité
  • Écotourisme à proximité
  • Équitation à proximité
  • Excursions d’observation de la faune à pied à proximité
  • Golf à proximité
  • Kayak à proximité
  • Motomarine à proximité
  • Motonautisme à proximité
  • Observation d’oiseaux à proximité
  • Observation des baleines à proximité
  • Paravoile à proximité
  • Pêche à proximité
  • Planche à voile à proximité
  • Plongée avec masque et tuba à proximité
  • Plongée sous-marine à proximité
  • Sentiers de randonnée ou de vélo à proximité
  • Ski nautique à proximité
  • Surf ou surf horizontal à proximité
  • Voile à proximité

Dispositifs de sécurité

  • Aucun détecteur de monoxyde de carbone ou appareil au gaz (L’hôte a indiqué qu’il n’y avait pas de détecteur de monoxyde de carbone ni d’appareils au gaz dans l’hébergement.)
  • Détecteur de fumée (L’hôte a indiqué qu’il y avait un détecteur de fumée dans l’hébergement.)
  • Trousse de premiers soins
  • Extincteur
  • Verrou de sûreté

Information générale

  • Hébergement situé dans un complexe
  • Jardin
  • Taille de l’unité : 1 750 pieds carrés

Politiques

Arrivée

Arrivée à partir de 16 h
Âge minimal pour l’enregistrement : 21 ans

Départ

L’heure limite de départ est 10 h.

Instructions spéciales pour l’enregistrement

L’hôte vous enverra un courriel contenant les instructions relatives à l’arrivée et au départ.
Les renseignements fournis par l’hébergement peuvent être traduits au moyen d’outils de traduction automatique.

Règles

Quiet time between 9pm and 9am.

Animaux de compagnie

  • Les animaux ne sont pas acceptés.

Enfants et lits supplémentaires

  • Children are welcome.

Événements

Aucun événement autorisé

Fumeurs/non-fumeurs

Interdis de fumer

Renseignements importants

À savoir

Des frais par personne supplémentaire peuvent s’appliquer et varient selon les politiques de l’hébergement.
Une pièce d’identité avec photo émise par le gouvernement et un dépôt en espèces, une carte de crédit ou une carte de débit pour couvrir les frais accessoires peuvent être requis à l’arrivée.
Les demandes spéciales sont sujettes à la disponibilité au moment de l’enregistrement et peuvent entraîner des frais supplémentaires. Les demandes spéciales ne peuvent pas être garanties.
Les fêtes et les événements de groupe sont strictement interdits.
L’hôte a indiqué qu’il n’y avait pas de détecteur de monoxyde de carbone ni d’appareils à gaz dans l’hébergement.
L’hôte a indiqué qu’il y avait un détecteur de fumée dans l’hébergement.
Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur, une trousse de premiers soins et une serrure à pêne dormant.
Cet hébergement dispose d’espaces extérieurs, tels que des balcons, des patios et des terrasses, qui peuvent ne pas convenir aux enfants. Si vous avez des inquiétudes, nous vous recommandons de communiquer avec l’hébergement avant votre arrivée pour confirmer qu’il pourra vous accueillir dans une chambre appropriée.
Cet hébergement est géré par l’intérmediaire de notre partenaire Vrbo. Vrbo vous enverra un courriel contenant un lien vers un compte Vrbo qui vous permettra de modifier ou d’annuler votre réservation.
Les clients supplémentaires peuvent faire l'objet de suppléments, conformément à la politique de l'établissement.
Une pièce d’identité avec photo émise par le gouvernement et un dépôt en espèces, une carte de crédit ou une carte de débit pour couvrir les frais accessoires peuvent être requis à l’arrivée.
Les demandes spéciales dépendent de la disponibilité au moment de l’enregistrement. Elle ne peuvent être garanties et peuvent occasionner des frais supplémentaires.
    Cet hébergement est géré par un(e) hôte privé(e), et non par un(e) professionnel(le) exploitant un commerce ou une entreprise. Cet hébergement dispose d’espaces extérieurs, tels que des balcons, des patios et des terrasses, qui peuvent ne pas convenir aux enfants. Si vous avez des inquiétudes, nous vous recommandons de communiquer avec l’hébergement avant votre arrivée pour confirmer qu’il pourra vous accueillir dans une chambre appropriée. Les fêtes et les événements de groupe sont strictement interdits. Pour assurer la sécurité des clients, chaque hébergement de l'établissement comprend un extincteur, un détecteur de fumée, une trousse de premiers soins et une serrure à pêne dormant.

Numéro d’enregistrement de l’hébergement : 420010320032, GE-211-315-5072-01, TA-211-315-5072-01

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Foire aux questions

How close is Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa to the airport?

This villa is 4.4 mi (13-min drive) away from the West Maui Airport (JHM) airport, the closest popular airport to the property.

Does Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa have an airport shuttle?

Airport shuttle services are not available at this villa.

How close is Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa to the beach?

This villa is a short 10-minute walk from Oneloa Beach and 8.2 mi (21-min drive) from Kaanapali Beach. Don't forget your sunscreen!

Does Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa offer free breakfast?

This villa does not offer free breakfast.

Is there a casino at Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa ?

No, there is no casino at this villa.

What time is check-in at Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa ?

Check-in begins at 4:00 PM.

Is there free parking at Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa ?

Free parking is not available at this villa.

Does Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa have a pool?

Yes, there's a pool.

Does Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa have a spa?

There are no spa services available at this villa.

How close is Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa to downtown Kapalua?

This villa is 0.1 mi away from Kapalua.

Avis pour Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa

Avis

9,4

Exceptionnel

Note de 10 – Excellent, d’après 48 avis sur 58.
Note de 8 – Bien, d’après 5 avis sur 58.
Note de 6 – Acceptable, d’après 3 avis sur 58.
Note de 4 – Médiocre, d’après 1 avis sur 58.
Note de 2 – Terrible, d’après 1 avis sur 58.

9,4/10

Propreté

Avis

Avis vérifié

10/10 – Excellent

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Despite coming during the massive storm, the place still made this trip extra memorable. The views are impressive. The place was spacious. Great management as well. Mahalo.
Séjour de 5 nuits en mars 2026
Avis vérifié

10/10 – Excellent

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Beautiful views

Great place
Séjour de 7 nuits en janvier 2025
Avis vérifié

10/10 – Excellent

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Family vacation

Was perfect location and everything was great! The view was incredible!
Séjour de 6 nuits en janvier 2025
Avis vérifié

10/10 – Excellent

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Better than expected - both the dwelling and the neighborhood & location.
Séjour de 5 nuits en mai 2025
Avis vérifié

10/10 – Excellent

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Love this condo!

The location and views are lovely and quiet, the unit is very well decorated and comfortably furnished. This is our 4th time staying here and it is always just wonderful.
Séjour de 14 nuits en mai 2021
Avis vérifié

10/10 – Excellent

Beautiful property in a terrific location

We were super pleased with our last minute booking. This property has everything your family will need. We enjoyed the location of the home as well. Would definitely book the property again.
Séjour de 5 nuits en avril 2019
Avis vérifié

10/10 – Excellent

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Always a pleasure

It was another lovely stay. We just wish we could have stayed longer!
Séjour de 15 nuits en mai 2023
Avis vérifié

10/10 – Excellent

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Can't wait to go back!

This is a beautiful unit. Perfectly located with amazing views. The condo was very clean and well stocked.
Séjour de 8 nuits en février 2020
Avis vérifié

10/10 – Excellent

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

A little piece of Paradise

Comfortable, updated condo with amazing views of the Kapaulua golf course AND the ocean! Great location, easy to walk or drive to everything you need for an amazing vacation in Maui.
Séjour de 6 nuits en octobre 2019
Avis vérifié

10/10 – Excellent

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Beautiful home in a perfect location

Couldn't have asked for a better property in a perfect location. This is our second time staying at this property, and won't be our last. The property is in wonderful condition, and super convenient layout.
Séjour de 7 nuits en mars 2021
Avis vérifié

10/10 – Excellent

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Breathtaking!

This property was perfect from the furniture to the views to the location! Couldn’t have been better.
Séjour de 5 nuits en avril 2023
Avis vérifié

8/10 – Bien

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

thoughts

Well located. Well furnished and maintained
Séjour de 7 nuits en novembre 2023
Avis vérifié

10/10 – Excellent

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Favorite place to stay on Maui!!

This was our second stay at this property and it was just as wonderful as our first!!! We love it. The location and views are fantastic, the condo is beautifully decorated. Convenient to everything in Kapalua. And Kim Marie couldn't be more helpful and kind. We very much hope to return in the future!!
Séjour de 10 nuits en juillet 2023
Avis vérifié

10/10 – Excellent

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Lovely stay in Kapalua

We so enjoyed our week at the Ridge at Kapalua. The condo was spacious, beautifully decorated and comfortable. It was wonderful having such a a lovely big unit with three bathrooms. We walked everywhere locally - the Honolua store for morning coffee, and local beaches for sun and snorkeling. Perfect spot to relax and unwind!
Séjour de 8 nuits en avril 2022
Avis vérifié

10/10 – Excellent

Perfect place for our family!

We had such a lovely time at this terrific condo. The property had everything we needed for a memorable vacation. The owner was very hospitable. The views for the deck are incredible. The unit is clean and beautifully decorated. The location within walking distance or a shuttle ride to three of Maui's beaches and the Ritz Carlton was unbeatable. Thank you so much!
Séjour de 8 nuits en juillet 2018
Avis vérifié

8/10 – Bien

Points forts : Arrivée, communication et emplacement.
Points faibles : Propreté
Beautiful view and good responsive management. When we arrived it was not cleaned but they were quick to respond and waived cleaning fee. The unit is spacious with beautiful ocean views but there was no AC and it has a bug problem and should be fumigated. The kitchen and bathrooms have been updated the TV has no live steam option in family room but did have it in the bedrooms which was nice. The local mgmt was very helpful bringing over extra hangers and responsive to our needs. We love the location and would like to return to this area in the future
Séjour de 8 nuits en août 2025
Avis vérifié

10/10 – Excellent

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Breathtaking views and spacious

Love this spacious villa with incredible views and lanais off of every room. The main lanai wraps around the outer sides of the living room and dining room. The luscious tropical views are what you imagine Hawaii to be in your dreams. You could live in the two larger bathrooms! Everything you need is provided; linens, kitchen etc.. The home is located in a quiet private neighborhood along the golf course and within walking distance to a beautiful beach. Both pools are just a couple minutes walk as well. Shuttling around the Kapalua neighborhood is a nice convenience too.
Séjour de 1 nuit en avril 2023
Avis vérifié

10/10 – Excellent

Wonderful Condominium with a Million Dollar View!

This condominium was excellent for a family of 6! Very nicely decorated, two large bedrooms and 3 baths! lots of space so you are not stepping over each other and the view from the huge lanai is absolutely incredible. It has large table that everyone could have dinner at - including additional family members that were over for Thanksgiving Dinner! Furthermore, the beds were comfortable, and there was extra bedding for the pull-out couch in the living room. Our host was excellent - she sent information ahead of time, checked in to see how we were doing and was gracious enough to allow for a late check out (since there was no one coming immediately behind us). Furthermore, the Kapalua resort is absolutely beautiful; there are three beaches within walking distance and the coastline is breath taking. I would absolutely recommend this location and would stay here again.
Séjour de 6 nuits en novembre 2018
Avis vérifié

6/10 – Acceptable

Points forts : Propreté, emplacement
Points faibles : Arrivée, communication et exactitude de l’annonce.

Ok

The people renting are using old information and old contacts took us a while to actually get the right information to get into the property. Bed was not very comfortable
Séjour de 3 nuits en août 2021
Avis vérifié

8/10 – Bien

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Family wedding

Overall our stay was nice. They were only a couple of small draw backs. There is a wedding chapel nearby. The party can be heard well into the night. Weddings are very popular in this area. It clearly states in the listing that the condo does not have air conditioning so this one is on me. It can be very warm and humid. I under estimated this. We visited in March. I cannot imagine staying there in the summer months. The condo has everything that you will need for your stay. The pools on the property were well maintained. Hope that you enjoy hearing the roosters crow. There are several in the area.
Séjour de 5 nuits en mars 2023
Avis vérifié

8/10 – Bien

Points forts : Arrivée, communication et emplacement.

Spacious, pretty, but needs some updates

My first impression of the unit was that it had a great view and was very spacious. Our family enjoyed our own spaces and the location. There were some things that I’ll list below that were great and could be improved upon:Pros: very spacious, 2 huge bathrooms (one smaller), lots of windows, balconies, plenty of sitting areas, washer/dryer (although it broke down), pretty green view with peak of ocean and lots of birds, well designed. Cons: very stingy on towels and supplies, very uncomfortable pillows and bedding, says ‘fully stocked’ kitchen but that is not true at all, no AC, cockroach issue, rugs were dingy and sandy, washer was told to be ‘new’ but it sprung a leak and the inside basket was falling apart. Both beach chairs had busted out zippers, there are two fans in our room, one was broken. It is clear it is a very nice unit or use to be. it just really desperately needs a refresh. I doubt the owners actually use this space because of how desperately it needs a refresh.
Séjour de 7 nuits en mars 2025
Avis vérifié

2/10 – Terrible

Points faibles : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Bugs, bugs, and more bugs

The Kapula properties are fine, but this particular first story unit is under constant attach from bugs. We had to remove 20-30 worms each day from crawling up the walls and on the carpet. At last once a day a huge cockroach would run across the living room, eventually dying somewhere, presumable from bug spray. Also mounds of centipedes were continuously crawling in to the middle of the floor. It was pretty awful experience. Secondly, even though beaches are close by, its a straight uphill walk back to the unit, and parking lots only have a few spaces and are always full. The view from the unit is okay... the rest of the units in the area have a much nicer ocean view. I would certainly not stay here again.
Séjour de 8 nuits en juillet 2022
Avis vérifié

6/10 – Acceptable

Points forts : Propreté, arrivée, emplacement et exactitude de l’annonce.
Points faibles : Communication

Rocky start, great stay

We stayed at this condo for our final week in Maui, after spending time elsewhere on the island. Overall the unit itself, the location and of course the weather, were all great. The condo itself is as described and pictured in the listing, with comfortable beds, ample space, and nicely appointed rooms. The condo has a beautiful view over the Kapalua Bay Golf Course with The Ritz Carlton as a backdrop, and the ocean off to the left. Though there wasn't a direct sunset view from this unit (we visited in mid-January), the after-glow and moonrise was fantastic. A word of notice though is for those looking to utilize the kitchen, while it is fairly well equipped with kitchen implements and tools, it has no 'basics' (IE salt, pepper, spices, etc.). While there were piles of basket coffee filters, the coffee maker requires a cone filter, which was not provided. While the stay itself was wonderful, the entire trip was overcast by the unfortunate interactions we had with the managers/hosts of the property prior to our arrival. As the COVID-19 pandemic continued to unfold during this time, the Canadian government issued a Travel Advisory, informing all Canadians that non-essential travel should be avoided at all costs. As such, we reached out to the property managers to see about some leniency in their cancellation policy (this travel advisory was put in place after the final deadline for cancellation and a partial refund was offered). After reaching out to the property managers, we were informed in a very unhospitable manner that there would be no considerations for Federally mandated travel advisories, and that we knew the risks when making the booking in summer 2020. While there are many layers to this situation, the manner in which we were spoken to, and the lack of compassion and kindness was completely off-putting. Working in the hospitality industry is a challenging experience at times, however it does not negate the norms of social kindness, courtesy and consideration expected from any establishment, especially paying the rates we were. Our options were to either forfeit our fully paid for condo (nearly $7,000.00 CAD), or take the risk and make the trip. Clearly we decided to take the risk, disregard a Federally mandated travel order and go ahead with our trip as planned. While we are glad we did, the abrupt and unsympathetic communications with the property managers was completely uncalled for and could have been handled in a more profes
Séjour de 7 nuits en janvier 2022
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6/10 – Acceptable

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Spacious Condo in Quiet, Beautiful Location

We enjoyed the spaciousness of the condo, large lanai w/ views of the ocean and 18th hole of the golf course. The condo had everything we needed, comfortable beds, and plenty of room for our family of five. Other Pros: Quiet, more secluded location, lush landscaping, quick walk to Oneloa Bay, walking trails, & the responsiveness of the property manager, Kim Marie, who was fast to respond from booking thru check-in/check-out. We also enjoyed the breeze and ocean sounds through the open louvers at night. Cons: Bugs and lack of flexibility during COVID-19 crisis. BUGS: We were greeted by dozens of little black millipede looking bugs all over the floor of the condo, mainly on the carpets in the bedrooms, most dead but some alive. We checked in around 6pm and Kim Marie told us that they had recently sprayed for pests and assured me that the condo was cleaned that morning. I'm not sure how so many bugs managed to get inside and die in a matter of a few hours, but alas, we vacuumed them up and moved along. We continued to find them crawling on the walls and floors throughout our stay but it didn't bother us much. We live in the South therefore are accustomed to pests. We also found a very large cockroach who made his home in the toilet (and, umm, USED the toilet as well)! Totally gross but a quick flush and toilet scrub took care of that problem. I think pests are to be expected due to the lush tropical landscaping around the property, but if you're not comfortable with bugs, this may not be the place for you. COVID-19: I reached out to Kim Marie 2 weeks prior to our stay to ask if she'd be willing to work with us as we have elder care obligations and could not risk being stranded on HI w/ the spread of the virus & travel restrictions imminent. We were leaning towards postponing our vacation. She stated that we were in the "non-refundable period" so no. Our biggest fear almost became a reality as our flight home was canceled. We were able to book an earlier flight and checked out a day early however did not get refunded for that night. I know I shouldn't be surprised but the circumstances were out of our control. We heard (although did not confirm this) that the owners were trying to leave CA during the outbreak, but could not stay at their place since we were there. It would have worked out for everyone if they had been willing to let us postpone. It is my hope that they are well & have adjusted their policy for others during these uncertain times.
Séjour de 8 nuits en mars 2020
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4/10 – Médiocre

Points forts : Emplacement
Points faibles : Propreté, communication

The view is awesome, the condo not so much.

I've stayed at the Ridge Villas before so I was expecting the same quality/cleanliness as those units. Toilet in the 2nd bedroom was clogged when we arrived, no TVs would turn on, the curtains were falling off the hooks & no AC. I hadn't checked since the units I stayed in before had AC. Tried calling Kim at the numbers in the paperwork many times that night. Got a message that said she was not accepting calls at this time. There was no option to leave a message on any number given. So I sent a message in the VRBO app telling her how disappointed I was & did she have another unit we could be moved to. She responded the next day, said she just saw my missed calls that I should have left a message & the curtain was fine & she did not have a place to move us.(There was no option to leave a message & the curtains were not fine & very dirty too) She scheduled someone that day to come fix the toilet. She said AC was not in the amenities list (this was my fault, I assumed it did) & she said to follow instructions on how to turn on the TVs (very condescending). We had to reboot the box that TVs were hooked up to which wasn't mentioned in the instructions. She responded again and said that she had a family emergency & going to the airport & she hoped the rest of the stay was smooth. The toilet got fixed & the curtains were put back on their hooks that day. The paperwork mentions ants. Not to leave food out & take trash out daily (we did at least twice per day). I missed the other reviews mentioning bugs. There were huge cockroaches & many centipedes we would find on the floors & kitchen counters. I didn't bother to contact her again about this because of her family emergency and condescending response in our earlier communication and not being able to move us. Louvers have to be open for air circulation & there are issues with the screens not being tight/holes/missing(bug entry?). Carpets are stained & dirty. Master bathroom had crooked handles on the sink, faucet pullout sprayer housing in tub was not attached. Shower faucet housing moves around & shower has a constant drip which causes the shower floor be constantly wet & moldy. They have to know about this. Shoes aren't supposed to be worn inside. Our feet got very dirty walking on the floors. The things to do in area book is filled with outdated information. When you pay the prices charged for this condo, you expect a clean, bug free stay. This is absolutely not what we received.
Séjour de 11 nuits en janvier 2023