4/10 Poor
Natasha
21 Oct 2023
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing - find somewhere else!
This was my most disappointing stay. The views are amazing however the hotel is not up to standards. The cleaners don’t know what they’re doing and the hotel rips you off as often as they can and can’t communicate clearly in English. Over my 10 day stay, nothing was replaced in my room, except my towels, the cleaners came into my room despite do not disturb sign being on. The initial room I paid for was not as described on the website, so they upgraded me at a cost then charged me a horrendous exchange rate, which meant I paid an extra 400 euros for a 10 day stay and they gave my initial room with 180 euros a night to someone at a reduced rate of 70 euros… shocking! I complained to start with but gave up in order to not ruin my own holiday. The bed cover is so light I was cold every night and kept telling them. Eventually for an extra blanket but the cleaners kept removing it! I was desperate to get home! It was one of my most expensive holidays hotel stays… and it was disappointing - the hotel food and breakfast is not good enough either and the wine etc are not good enough. This is not a 5 star in international standards! I tried to complain and cut my stay short but hotels.com didn’t care as it was non cancellable so I would have to lose the whole cost to go elsewhere and pay again. Don’t be duped. They charge less if you’re Turkish!
Natasha
Stayed 10 nights in Oct 2023
