6/10 Okay
Kent
1 Oct 2023
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hostile Host
The comfort, location, and facilities of the hotel were a good value and would normally deserve a higher rating. In fact, dinner that night in the restaurant was excellent. We graded it down because of the unfriendliness of Edgar, the owner. When we first walked in, he greeted us with a hostile attitude that gave the impression that we were bothering him. At dinner, there was a misunderstanding about my wife’s order and rude and insulting before he corrected the order. The way he treated us was in marked contrast to the friendly, laughing way he treated his German guests. We didn’t know what we had done to upset him and concluded that maybe he just didn’t like Americans. That impression was confirmed at breakfast the next morning when he made a cutting remark about how things are done in America as compared to Germany.
On this trip we were in Germany and Switzerland for the entire month of September and had uniformly friendly and courteous interactions with the staffs of all of other hotels.
Kent
Stayed 1 night in Sep 2023