4/10 Poor
Brian
Travelled with partner
11 Nov 2023
Liked: Cleanliness
Disliked: Amenities
This hotel was in a great location in Keswick.
When we arrived at 2 pm our room was ready and we were advised that the breakfast included was only served at 8 am sharp and would not be served after 8:15 am, which did not work for us. We then got to our room to find that there was no bathroom, which we were then told was on next level down and we needed to use the key to access. It was private in that only we could use it but very inconvenient, especially during the night. We also found the room extremely cold so turned on the radiator but it did not warm up. As we went out for the day we knocked on the managers door to mention the heat issue and an elderly man opened the door. We asked to see the manager and he said in a very unfriendly manner that he was the owner. We told him about the heat issue in our room. He yelled that it was 62 F and seemed to pull a thermometer that was somehow behind the door to show us this fact. Strange, why was it so handy, seemed obvious that this was not the first complaint on this issue. He said in a very rude manner that we would just have to wait since the heat did not get turned on till 7 pm.
This owner has no concept of what hospitality means and in our opinion should no be in this business.
Brian
Stayed 2 nights in Oct 2023
