8/10 Good
Jayson M.
8 Apr 2024
Liked: Cleanliness
Horrible Vacasa trip manager Troy.
We arrived Thursday, 4/4/24 around 4:30 pm. We had no problem getting in. The property itself was great. Our trip manager through Vacasa, was not. Went to grill steaks around 5:30 on provided grill. It was out of propane. Troy our Vacasa trip manager, said to go get a new tank and they'd reimburse us. We just traveled 9 hours, I wasn't about to spend an additional 45 minutes tracking down and picking up a propane tank that should have already been checked and full. He did deliver one the next afternoon.
We had no pool access card to get into the pool and hot tub. Troy said he'd get us one, he never did. I asked Troy where the firewood was as it got to 16 degrees on Saturday. He said it was in the shed next to the dumpster. There was a combo lock on the shed, and Troy was unaware of this and had no clue. Again, he told me to go buy some wood and he'd reimburse me. At this point I had wasted nearly an hour so I went and bought some, as my son & I wanted a fire. I still haven't seen my reimbursement. I texted Troy asking about it, with zero response. The unit itself was amazing. The value was great. Unfortunately, all overshadowed by the inept trip manager assigned to oversee our stay. The owners need to find a new company or a new manager to look after their guest.
Jayson M.
Stayed 3 nights in Apr 2024