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Best Western Knoxville Suites - Downtown

2.5 star property
Knoxville hotel in Inskip area

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Photo gallery for Best Western Knoxville Suites - Downtown

Lobby
Business centre
Lobby
Free daily full breakfast
Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Pool
  • Pet-friendly
  • Housekeeping
  • Parking included

Explore the area

View in a map
5317 Pratt Rd, Knoxville, TN, 37912
  • Place, Knoxville Expo Center
    ‪2 min drive‬
  • Place, University of Tennessee
    ‪7 min drive‬
  • Place, Neyland Stadium
    ‪8 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪25 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Dining Table;with Sofabed)

Combined shower/tub, eco-friendly toiletries, hair dryer, towels

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Dining Table;with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Accessible, Non Smoking (with Sofabed)

In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Suite, 1 Queen Bed, Accessible, Non Smoking (with Sofabed)

  • Sleeps 4
  • 1 Queen Bed

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About the area

Knoxville

Inskip stay.With a stay at this Inskip hotel, you'll be within 2 miles (3 km) of Knoxville Expo Center and 6 miles (10 km) of University of Tennessee. Neyland Stadium and Victor Ashe Dog Park are also within 6 miles (10 km).

What's nearby

  • Knoxville Expo Center - 2 min drive - 2.0 km
  • Knoxville Convention Center - 6 min drive - 8.9 km
  • University of Tennessee - 7 min drive - 9.2 km
  • Neyland Stadium - 8 min drive - 10.2 km
  • Knoxville Zoo - 10 min drive - 12.1 km

Getting around

  • McGhee Tyson Airport (TYS) - 22 min drive

Restaurants

  • ‪McDonald's - ‬12 min walk
  • ‪Cracker Barrel - ‬9 min walk
  • ‪Austin's Steak & Homestyle Buffet - ‬19 min walk
  • ‪Popeyes Louisiana Kitchen - ‬3 min drive
  • ‪Ingles Market - ‬2 min walk

About this property

Best Western Knoxville Suites - Downtown

Knoxville hotel in Inskip area
Best Western Knoxville Suites - Downtown offers its guests an indoor pool, a hot tub, and a fitness center. WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily. A vending machine, multilingual staff, and complimentary newspapers in the lobby are also featured at Best Western Knoxville Suites - Downtown. Free self parking is available.

This Knoxville hotel is smoke free.

  • 58 guestrooms or units
  • 4 levels
  • Full breakfast (free)
  • Business center (24 hours)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
Best Western Knoxville Suites - Downtown offers 58 air-conditioned accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include sofa beds. LCD televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

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CA $176 total
includes taxes & fees
Nov 2 - Nov 3
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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Gym
  • Hot tub
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (68 inch wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)

Room amenities

Entertainment

  • LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Free crib
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 15.00 per pet, per night

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15.00 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Knoxville
Best Western Knoxville Suites Downtown Hotel
Best Western Suites Hotel Knoxville
Best Western Suites Knoxville
Knoxville Best Western
Knoxville Suites
Best Western Knoxville Hotel Knoxville
Best Western Knoxville Suites Hotel
Best Western Knoxville Suites Downtown
Knoxville Suites Knoxville
Best Western Knoxville Suites - Downtown Hotel
Best Western Knoxville Suites - Downtown Knoxville
Best Western Knoxville Suites - Downtown Hotel Knoxville

Reviews

Best Western Knoxville Suites - Downtown Reviews

7.8

Good

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 393 out of 1011 reviews
Rating 8 - Good. 292 out of 1011 reviews
Rating 6 - Okay. 170 out of 1011 reviews
Rating 4 - Poor. 96 out of 1011 reviews
Rating 2 - Terrible. 60 out of 1011 reviews

Reviews

2/10 Terrible

Robert

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a car accident tonight before and wasn’t gonna be able to make it but I rented a Uber to make it there for my reservation. Once I arrive there was $150 deposit that was required for whatever reason which was not disclosed when I ordered the room. And once I arrived and the lady at the front desk told me about the deposit. She also made the statement that they do not usually rent Rooms to locals. I was unable to stay in the room that I paid for due to these issues. I’m very unsatisfied with how the situation was handled and will never be using that hotel again.
Stayed 1 night in Jul 2025

8/10 Good

Julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with pool and hot tub.

Clean, quiet hotel. Easy access to downtown Knoxville. The only thing I didn't like is what they sprayed the room with to freshen it up. I really couldn't stand the smell of it.
Stayed 5 nights in Jul 2025

2/10 Terrible

DaNel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst experience I have every had a hotel!

No one was there to check us in until approximately 3:30. I sat on the couch and was covered in animal hair when I stood up. One of the beds was broken and shook and creaked with every move. There was no pillows or blankets for the pull out couch. No safe to secure your items even though the door stated it did. Garbage sitting by elevator for a day and a half. Bloody towels in hallway floor 3 doors from us. Television remote only worked on down button. The refrigerator froze all our stuff solid even though we turned it all the way down. Apparently the knob is broke. It’s described as Downtown and it is not. After all of this, upon checkout the doors on the elevator were closing as we were walking off. My granddaughter was pushing on door yelling. Luckily my other granddaughter was still inside and hit the open button. The woman behind the desk didn’t even get out of her chair to see what was happening. I went to the desk to talk to her about it. She just said I’ll let maintenance know. In my opinion she should have blocked elevator access instantly. I hope and pray someone doesn’t get hurt or worse before it’s taken care of.
Stayed 2 nights in Jul 2025

8/10 Good

Garrett

Liked: Cleanliness, staff & service, property conditions & facilities
Only complaint. This was not in downtown Knoxville. It’s about 10 minutes away from downtown
Stayed 3 nights in Jul 2025

6/10 Okay

Brian, Adrian

Business traveller
This room was for an employee
Stayed 1 night in May 2025

10/10 Excellent

Jacqueline

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It was easy to get to, very clean, the staff was fantastic. Will Definitely book again, also safe.
Stayed 3 nights in Jul 2025

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and bed was comfortable.
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Jeffrey

Stayed 1 night in Jul 2025

4/10 Poor

varnel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The door lock does not work it stays open
Stayed 3 nights in Jul 2025

6/10 Okay

Kayla

Stayed 3 nights in Jun 2025

6/10 Okay

Mark, Saint John

Travelled with partner
Liked: Cleanliness
Previous repairs in our room were shoddy.
Stayed 1 night in Jun 2025

6/10 Okay

Laura

Travelled with family
Liked: Cleanliness
Front desk staff was nice. A couple times they needed to be woken from a nap or asked to step away from their device as they sat at the counter when we needed to request items such as towels. Housekeeping staff was quick to accomodate and did left the room very clean following service. They were very polite.
Stayed 3 nights in Jun 2025

4/10 Poor

andrea

Travelled with family
The property is old, close to other low end properties and the lock on my door didn’t work. In other words I assumed my door was locked everytime I closed it and it was not. Maintenance had to come up twice in 3 days to fix it.
Stayed 4 nights in Jun 2025

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the room and the staff was great. This was my 2nd time staying at Best Western Suites Downtown Knoxville and I will return. I had a great time.
Stayed 2 nights in Jun 2025

10/10 Excellent

velva

Stayed 1 night in Jun 2025

10/10 Excellent

Abi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visit this location on a regular basis for AAU tournaments. The staff is very friendly and provide great customer service! Rooms are always clean and great breakfast.
Stayed 1 night in Jun 2025

10/10 Excellent

Joseph

Stayed 1 night in Jun 2025

4/10 Poor

JEFF

Travelled with partner
Disliked: Amenities
Desk manager had an attitude and the lobby smelled of stale cigarette smoke.
Stayed 1 night in Jun 2025

8/10 Good

Patricia

Stayed 1 night in Jun 2025

10/10 Excellent

Chakara

Stayed 1 night in Jun 2025

6/10 Okay

Neil, Bartlett

Travelled with pets
Liked: Cleanliness, staff & service, amenities
The property is just a bit dated, but bed was comfortable, it was quiet, and everything worked just fine. Carpet was worn and frayed, but I had a cat with me, so maybe I was in a "pet" room. A couple dining options close by and a few more up the road. Easy access from highway.
Stayed 1 night in Jun 2025

4/10 Poor

Tamara

Travelled with family and small children
Disliked: Cleanliness, amenities
Stayed 3 nights in Jun 2025

10/10 Excellent

Kirk, Oceanside

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here. The bed and pillows were comfortable and it was very quiet and very clean. The room is very big with two sinks and lots of mirrors throughout. Granite everywhere. The people staying here were all nice. I recommend going out for breakfast unless you only eat the waffles..the rest was ok. They did provide biscuits, gravy and eggs just not very tasty.
Stayed 1 night in Jun 2025

10/10 Excellent

Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025