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Embassy Suites by Hilton Knoxville Downtown

3.5-star property
507 South Gay St, Knoxville, TN 1-855-887-0424
4.7 out of 5
Exceptional!
See all 11 travelocity Reviews

"Fast early check-in. Close to U of Tennessee. " More

By a verified traveller on Thu 13 Apr 2023

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Hotel Description

3.5-star golf hotel near University of Tennessee

Downtown Knoxville stay

Within a 15-minute walk of this Downtown Knoxville hotel, you'll find University of Tennessee and Knoxville Convention Center. Charles Krutch Park and Tennessee Theatre are also within half a mile (1 km).

Golf course, 24-hour fitness

A golf course, 3 restaurants, and a 24-hour gym are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. You'll appreciate the seasonal outdoor pool, bar/lounge, and convenience store.

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
CA $272* Per night/room 19 May - 20 May

Suite, 2 Queen Beds, Accessible (Roll-In Shower, Mobility)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites by Hilton Knoxville Downtown ratings based on 11 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Embassy Suites by Hilton Knoxville Downtown

Everyone (4) Couples (2) Family (3)
4 out of 5
Fast early check-in. Close to U of Tennessee.

Posted by , from Santa margarita on 13 Apr. 2023

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5 out of 5
The staff, from check-in to breakfast were all amazing!

Posted by on 6 Mar. 2023

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5 out of 5
I have nothing negative to say, this Hotel was absolutely perfect! All the staff, from valet to front desk to breakfast crew were fantastic! The room not only appeared clean but also felt and smelled clean. We will for sure be back, thank you!

Posted by on 3 Jan. 2022

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4 out of 5
Bed too hard for my liking, sofa pullout bed blocks travel from main bed to bathroom and exit when in use. The staff was very friendly and helpful. Would recommend to family and friends.

Posted by on 23 Dec. 2021

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5 out of 5
Would stay again and I’m very picky.

Posted by on 23 Dec. 2021

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5 out of 5

Posted by on 28 Nov. 2021

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4 out of 5
Extremely helpful staff

Posted by on 24 Oct. 2021

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Comment from Hotel Management

25 Oct. 2021 by Guest Service Representative

Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and staff to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

5 out of 5

Posted by on 8 Apr. 2021

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Comment from Hotel Management

1 May 2021 by The Team at Embassy Suites Downtown Knoxville

Thank you for taking the time to leave us a review! We are glad that we met and exceeded your expectations at our facility during your stay here. We look forward to your next stay at our facilities, and thank you again for choosing the Embassy Suites in Knoxville!

5 out of 5
It’s a perfect location and such a nice, friendly hotel - we hope to stay again!

Posted by on 23 Feb. 2020

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Comment from Hotel Management

27 Feb. 2020 by Cedrick

Thank you for your feedback and I hope to see you in the near future.

5 out of 5
Property location and condition are excellent. Good not get coffee machine to work. All in all a great place to stay.

Posted by on 7 Jan. 2020

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Comment from Hotel Management

7 Jan. 2020 by Cedrick

thank you for your response, we glad you like our property. Sorry about the coffee machine.

About the Embassy Suites by Hilton Knoxville Downtown

Location 507 South Gay St, Knoxville, TN 37902

Renovations + Closures

The following facilities will be closed during November, December, January, February, and March:

  • Swimming pool

Property Features

Embassy Suites by Hilton Knoxville Downtown offers its guests a golf course, a 24-hour fitness center, and a seasonal outdoor pool. There are 3 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces. A 24-hour business center and meeting rooms are available. Event space at this hotel measures 4588 square feet (426 square meters) and includes conference space. Spa services, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Embassy Suites by Hilton Knoxville Downtown. For a fee, parking is available. This 3.5-star Knoxville hotel is smoke free.

  • 177 guestrooms or units
  • 3 dining venues
  • Meeting rooms
  • 4588 sq ft of conference space
  • 426 sq m of conference space
  • Built in 2019
  • Manager's reception (free)
  • Business center (24 hours)
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Gift shop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Separate living room
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Parking: Valet parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Knoxville Downtown offers 177 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations are furnished with double sofa beds. Beds feature premium bedding. 55-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and complimentary toiletries. This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Separate bedroom
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

The hotel hosts a free manager's reception daily.

CJ's Tacos - This restaurant specializes in local cuisine and serves lunch and dinner.

KBrew - This café serves breakfast, lunch, and dinner. Open daily.

KoPita - This restaurant serves lunch and dinner. Open select days.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a golf course, a 24-hour fitness center, and a seasonal outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are not cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 35.00 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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  • Hotel Embassy Suites by Hilton Knoxville Downtown Knoxville
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  • Embassy Suites by Hilton Knoxville Downtown Knoxville
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  • Embassy Suites Hilton
  • Embassy Suites by Hilton Knoxville Downtown Hotel
  • Embassy Suites by Hilton Knoxville Downtown Knoxville
  • Embassy Suites by Hilton Knoxville Downtown Hotel Knoxville

You should know

  • The seasonal pool will open in May and close in September.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.