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"I like the quiet of the hotel. The large issue I have was that I picked this hotel out of all the others because it had a bar/restaurant listed..LOL!!
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You'll be within 3 miles (5 km) of Dead Horse Lake Golf Course and 6 miles (10 km) of West Town Mall with a stay here. Tennova Hospitalist Group and Turkey Creek Shopping Center are also within 6 miles (10 km).
Business services
This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the indoor pool and perks like free self parking.
Hilton Garden Inn Knoxville West/Cedar Bluff ratings based on 17 Verified Reviews
Review Summary
3.7
out of 5
3.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Hilton Garden Inn Knoxville West/Cedar Bluff
Everyone (9)Couples (4)Family (3)
3 out of 5
I like the quiet of the hotel. The large issue I have was that I picked this hotel out of all the others because it had a bar/restaurant listed..LOL!! We went to the restaurant to eat one night and the lady told me all she was doing were fries, wings and chicken fingers.. that's what y'all call a restaurant?!? So we had to get in the car ( which we were not palnning to do) to find something to eat. Very disappointed.
Posted by THOMAS, from Auburn on 20 Nov. 2023
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5 out of 5
Everyone went out of their way to make us happy. The breakfast was great and the server was very, very good. Always smiling and wanting to please
Posted by Lawrence R on 7 Feb. 2022
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3 out of 5
Not a terrible hotel, but not what I am accustom too. A little over priced.
Posted by Matt on 18 Oct. 2021
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Comment from Hotel Management
20 Oct. 2021
by General Manager
Dear Matt,
Thank you for reaching out. We are sorry to see that your expectations were not met during your recent stay, and we would love to know more about what may have fallen short. Always feel free to reach out to our team and let us know so that we can work to make your next stay a superior one. We look forward to the opportunity to exceed your expectations.
1 out of 5
The male who checked us in was very rude and unprofessional. He was extremely unhelpful and delayed our check-in time by 1 hour. This is the second and LAST time I will stay at this location. Both stays were difficult due to the front desk staff. I would not recommend this location.
Posted by a verified traveller on 2 Aug. 2021
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Comment from Hotel Management
4 Aug. 2021
by General Manager
Thank you for your feedback. We apologize for any delays with your check-in and for the behavior of our staff. The issues have been handled, and we can assure you that it will not happen again. Please allow us another opportunity to prove to you that we are capable of providing better.
5 out of 5
Posted by a verified traveller on 7 Jun. 2021
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5 out of 5
Clean modern room. Has large dining area for breakfast. Overall very nice property close to I-75.
Posted by MD4, from Clearwater, FL on 19 Dec. 2020
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Comment from Hotel Management
21 Dec. 2020
by General Manager
We're happy when you're happy! Thanks for choosing Hilton Garden Inn Knoxville West/Cedar Bluff and for the five-star rating. The next time your travels bring you this way, count on us for another wonderful visit!
4 out of 5
Took an hour and 10 min to jave pizza made from their kitchen
Posted by a verified traveller on 12 Feb. 2020
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Comment from Hotel Management
12 Feb. 2020
by General Manager
Many thanks for staying with us during your recent travels! It was our pleasure to be of service to you, and other than the delay with your pizza, we hope you enjoyed your time with us. We wish you happy travels ahead and look to see you again at Hilton Garden Inn Knoxville West/Cedar Bluff!
5 out of 5
Posted by a verified traveller on 30 Jan. 2020
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1 out of 5
Initially I was placed with 223 which was right in front of a public balcony in which anyone can see right into your room. So I asked to be moved and I was placed in 330 with the sacrifice of my king bed for two queens. The room was ok but the bed and pillows were absolutely back and neck breaking. Absolutely no comfort at all. I slept almost zero. At 3AM I was nearly given a heart attack by a dump truck that emptied their gigantic dumpster. Overall it was unpleasant and I feel I overpaid for the hotel room.
Posted by a verified traveller on 5 Dec. 2019
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Comment from Hotel Management
6 Dec. 2019
by General Manager
Guest comfort is what we strive to achieve, and it sounds like we fell short of your expectations. Please accept our apologies that our beds were not as cozy as you prefer. Your comments will be kept close to heart as we aim to improve our accommodations for the benefit of future guests. It would be an honor to make it up to you the next time you're visiting the area.
2 out of 5
The lobby was inviting and location was fine but upon checking in we arrived an hour early as did the 5 people in front of us for a concert in town. All 5 people were able to get checked into their room early and when it was our turn the lady said, you booked through a third party so your room isn’t ready even though we are with Hilton Honors this did not matter. We waited patiently for our room and we were put into the handicap room that smelled horrible and felt like a hospital room. The shower was disgusting and there was a huge drain right in the middle of the bathroom floor. The bed was hard and the bedding may of been from a hospital.
Posted by LH, from California on 17 Nov. 2019
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Comment from Hotel Management
19 Nov. 2019
by General Manager
Thank you for notifying us about your recent experience, we take all feedback to heart and are constantly seeking to improve. Although you appreciated our welcoming lobby and convenient location, we deeply regret the inconvenience you encountered during check-in. Also, we apologize for the unpleasant air quality and will be addressing that immediately. We wish you nothing but the best and hope you'll give us another chance to provide you with the quality that you expect and deserve.
About the Hilton Garden Inn Knoxville West/Cedar Bluff
Hilton Garden Inn Knoxville West/Cedar Bluff offers its guests an indoor pool, an outdoor pool, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 1453 square feet (135 square meters) and includes conference space. A terrace, multilingual staff, and a picnic area are also featured at the business-friendly Hilton Garden Inn Knoxville West/Cedar Bluff. Free self parking is available. This 3-star Knoxville hotel is smoke free.
1 building
118 guestrooms or units
4 levels
Meeting rooms
1453 sq ft of conference space
135 sq m of conference space
Built in 2004
Charging station for electric cars
Business center (24 hours)
Conference space
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Front-desk safe
Convenience store
Terrace
Outdoor picnic space
Fireplace in lobby
Television in lobby
Onsite shopping
Elevator
No smoking on site
Bar or lounge
Dining venue
Family Friendly Amenities
Number of indoor pools - 1
Number of outdoor pools - 1
Free WiFi
Grocery/convenience store
Laundry facilities
Refrigerator
Microwave
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Free wired internet
Available in some public areas:
Free WiFi
, Free wired internet
Parking
Free self parking
Transport
Parking: Free self parking
Room Amenities
Hilton Garden Inn Knoxville West/Cedar Bluff offers 118 accommodations with MP3 docking stations and safes. Each accommodation is individually furnished. Select Comfort beds feature down comforters. 32-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Select Comfort beds
MP3 dock
In-room dining (limited hours)
LCD television
Cable channels
Premium channels
Refrigerator
Microwave
Hypo-allergenic bedding
Down blanket
Shower and tub combination
Cribs (free)
Housekeeping (daily)
Local calls (free)
Hair dryer
Safe
Designer toiletries
Telephone
Iron and ironing board
Desk
Climate control (air conditioning)
Ensuite bathroom
Unique furnishings
Connecting rooms available
Desk chair
Food & Drink
Garden Grille and Bar - This bistro specializes in American cuisine and serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 4:00 PM
Minimum check-in age is: 21
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
Pets: USD 100 per accommodation, per stay
Only dogs and cats are allowed
Maximum 2 pets
Service animals are exempt from fees
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. Contactless check-in and contactless check-out are available.
No rollaway/extra beds available
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards
Staffed front desk
LGBTQIA friendly
Property is cleaned with disinfectant
Guests are provided with free hand sanitizer
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitization practices of any association
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet fee: USD 100 per accommodation, per stay
Service animals are exempt from fees
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hilton Garden Inn Knoxville West/Cedar Bluff
Hilton Garden Inn West/Cedar Bluff
Hilton Garden Inn West/Cedar Bluff Hotel
Hilton Garden Inn West/Cedar Bluff Hotel Knoxville
Hilton Garden Inn Knoxville West/Cedar Bluff Hotel
Hilton Garden Inn West Knoxville/Cedar Bluff Hotel Knoxville
Hilton Garden Inn Knoxville
Hilton Garden Inn Knoxville West/Cedar Bluff Hotel
Hilton Garden Inn Knoxville West/Cedar Bluff Knoxville
Hilton Garden Inn Knoxville West/Cedar Bluff Hotel Knoxville
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
