DO NOT BOOK A ROOM AT THIS HOTEL. THE OWNER IS INCREDIBLY RUDE AND HAS RIPPED US OFF BY DOIBLE BOOKING OUR ROOM AND REFUSING TO REFUND US.
We arrived at the hotel one day later than our booking to find our room had been let to someone else. We had emailed the property twice to tell them we would be a day late. The owner hadnât read the emails and offered us a room at her friendâs place for a night, and wanted an additional 3000THB as a key deposit, which we turned down. She then told us we could get a refund through Expedia and find somewhere else to stay.
2 weeks on and she is refusing to give us a refund and Expedia wonât refund us either. We wasted ÂŁ385 on this hotel, we wasted a day looking for alternative accommodation the day before New Yearâs Eve, travelling with 2 children. Expedia has so far offered a ÂŁ50 voucher which we have turned down. We are hoping for a further resolution.
Great location, very comfortable, breakfast delivered to our room completely because when we checked in they did not have our reservation and no room available so they put us up next door at SP Hotel for one night. It was a bit frustrating but we could deal with it. The staff here are all very friendly, English is very limited and we can deal with this also as we are in Thailand. Actually we liked this place so well that we extended our stay here by 3 days.