Best Western Sevierville/Kodak Inn offers its guests an indoor pool and a 24-hour fitness center. Public spaces have free WiFi. Free breakfast is served daily. The business-friendly Best Western Sevierville/Kodak Inn also features a vending machine, express check-out, and an elevator. Free self parking is available.
Smoking is allowed in designated areas at this Kodak hotel.
Overall pretty good experience. Rooms were ok, the beds were confortable and clean. It was overall very nice and relaxing. Great service and staff, very friendly. Only negative s i could find was the beautiful fireplace out front doesnt work and me and my wife were looking forward too that.
1. Staff was never present at the front desk. They left a sign that was there all day stating they were helping other guests. That was not true. They were staying in another room watching tv. Customers were having to wait 5-15 minutes for them to show up. No way for customers to alert them.
2. Motel did not have a pleasant smell.
3. Room appeared to be clean but the bed looked like it had been made by a two year old. Mold was present in the bathroom.
4. Pool was disgusting. Absolutely no chlorine in the pool. Green algae present all way around pool. 1000 legged worms swimming in pool. Water was slimy. Smelled like pond water.
5. Breakfast was not good. Very little to choose from. Eggs were full of water. Waffle mix was watery. Breakfast attendant was extremely rude to the guests. I personally saw 3 guests ask her questions about where certain things were or if they had certain items and this person did not acknowledge them at all and gave them a rude look.
5. When trying to check out. Once again no one present at the counter. This was at around 8:45 when many people are trying to check out. I waited around 10 minutes and no one showed up. The breakfast attendant walked by around 3-5 times. Gave me a dirty look and didnât even ask if I needed help. Finally a young man showed up and asked what I wanted not exactly sure if that was his exact words but close. I told him I wanted to check out. He was very rude and didnât ask about my stay. No thank you at all.
Staff was great and very helpful ..great location to attractions..check in ran a bit behind but that was ok..breakfast had insufficient food available at 9am
We have stayed at this hotel before but it is going down hill fast. Lobby area not appealing. Glass on doors and windows so dirty. Entrance to rooms nasty hasnât been cleaned in a long time. Area where elevator is needs a great deal of attention. Breakfast bar was not clean and not stocked had to go elsewhere for breakfast. Front desk clerk was not available, so just left. Hotel wasnât a clean feeling anywhere. Needs many many upgrades. Air conditioning wasnât working properly. Had to freeze or burn up. Key pad for entering side door broke no security for anyone entering. Towels on floor around ice machine. Maintenance needed in several areas. There just isnât any management or owner just doesnât care. Either way we will not be staying again. Sad sad sad!!
Todo estuvo muy limpio. La mujer de la recepcion en la noche no es muy amigable siempre mantuvo una cara como de enojada. Pero luego todo lo demas bien el desayuno muy bueno y variado