2/10 Terrible
Maya
18 Sep 2023
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
THEY HAVE ROACHES!!
I stayed at this hotel for one night and let me tell you, from the first 20 minutes of waiting for someone to come and check me in, I knew that this property was a mistake. After being checked in, I got dressed and headed out to do activities on the beach. I attempted to take a shower but couldn’t even do that because the shower head is embedded in the ceiling making it impossible for someone like me to bathe without getting my hair wet. So I decided to not take a shower and just head to bed before my shuttle in the morning. That was an even bigger mistake because about 10 minutes later, I was attacked by a roach that crawled across my face and pillow and was completely shaken by this. I decided to stay in the living room until my departure at 7am but was contacted by one of the workers about my shuttle at 1am and decided to tell him the situation. He came to assess the room and did in fact find the culprit. He was appalled and moved me to another room but I still couldn’t sleep in comfort. Yes, things like this happen. But in a place that’s nearly $200 a night, you would expect for there to be much more cleanliness and precautions taken so that things like this don’t happen. Especially in the bed. I wouldn’t recommend this destination unless you are ok with sleeping with bugs.
Maya
Stayed 1 night in Sep 2023