2/10 Terrible
Jacqueline H.
20 Apr 2024
Disliked: Cleanliness
DO NOT STAY
We felt mislead. We verbally received the Masterlock key code (in Spanish) and could not remember it. It was not written down anywhere. The property immediately smelled musty when we walked in, and was absolutely infested with bugs, so as soon as we checked in we had to leave. My friend and I felt uncomfortable sleeping there and booked a hotel elsewhere. We were disgusted walking around.
There were dead bugs on the bedroom curtain, stains on the bed comforter and sheets, and small bugs flying around in the bedroom. There were lizards inside and outside of the bedroom window. The bathroom floors were dirty (we had to put shoes on to even walk around), and there were massive bugs inside the house. We tried to kill some, but more kept appearing and we left. Specifically, there were at least 3 spiders the size of my hand (among many smaller ones), one which crawled on my water bottle as soon as I put it down. There was also a dead cicada on the kitchen counter and one in the frying pan. We expected bugs since it's Costa Rica, but not to this extent and especially not somewhere like the kitchen which should be clean. The downstairs door leading to the outside did not appear to be all the way sealed, which could be a reason there were so many. We felt mislead by the good reviews and absolutely could not stay here.
Jacqueline H.
Stayed 2 nights in Apr 2024