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"I was checked into a wrong room, I can't tell if that was a mistake from Travelocity or from the hotel " More

By a verified traveller on Mon 30 Sep 2019

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Hotel Description

4-star hotel near Palms Mall, connected to a shopping center

City center retreat

Stay at this Lagos hotel and you'll be within 2 miles (3 km) of Palms Mall and 6 miles (10 km) of Nigerian National Museum. Lagos Motor Boat Club and Tarkwa Bay Beach are also within 6 miles (10 km).

Business services

This hotel features 2 bars/lounges, a poolside bar, and a restaurant. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. There's an outdoor pool on site, and laundry facilities and concierge services are also offered.

Deluxe Twin Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
CA $148* Per night/room 30 Mar. - 31 Mar.

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Presidential Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Victoria Crown Plaza Hotel ratings based on 1 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Victoria Crown Plaza Hotel

Everyone (1)
3 out of 5
I was checked into a wrong room, I can't tell if that was a mistake from Travelocity or from the hotel

Posted by on 30 Sep. 2019

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Comment from Hotel Management

21 Nov. 2019 by VCP H

Compliments of the day to you Sir / Ma'am. We are sorry to hear about this and sincerely apologize for any inconvenience this may have caused you. We hope you give us another chance to make it up to you on your next stay. Wishing you the very best.

About the Victoria Crown Plaza Hotel

Location 292B Ajose Adeogun Street, Lagos, 75000

Property Features

Victoria Crown Plaza Hotel offers its guests a children's pool, an outdoor pool, and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A free manager's reception is offered daily. WiFi and wired Internet are free in public spaces. Business amenities include a business center and meeting rooms. Event space at this hotel measures 5588 square feet (519 square meters) and includes conference space. A terrace, tour/ticket assistance, and barbecue grills are also featured at the business-friendly Victoria Crown Plaza Hotel. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Smoking is allowed in designated areas at this 4-star Lagos hotel.

  • 1 building
  • 49 guestrooms or units
  • 6 levels
  • 2 bars or lounges
  • Meeting rooms
  • 5588 sq ft of conference space
  • 519 sq m of conference space
  • Built in 2006
  • Manager's reception (free)
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet

Transport

  • Property shuttles: Airport shuttle and area shuttle

Room Amenities

Victoria Crown Plaza Hotel offers 49 air-conditioned accommodations with DVD players and minibars. 46-inch LED televisions come with premium cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. This Lagos hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Electric kettle
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Wheelchair accessible
  • Free tea bags/instant coffee
  • Wardrobe or closet

Food & Drink

The hotel hosts a free manager's reception daily.

Victoria Crown Plaza Hotel has a restaurant on site.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Victoria Crown Plaza Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

  • No cribs (infant beds) available
  • Children stay free
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Children stay free 12
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of CovidClean (Safehotels - global expert)
  • Property follows sanitization practices of COVID-19 Guidelines (WHO)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 15 for adults and USD 7.5 for children
  • Airport shuttle fee: USD 50 per room (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crown Hotel Victoria
  • Crown Plaza Hotel Victoria
  • Crown Plaza Victoria
  • Hotel Crown Victoria
  • Victoria Crown Hotel
  • Victoria Crown Plaza
  • Victoria Crown Plaza Hotel
  • Victoria Crown Plaza Hotel Lagos
  • Victoria Crown Plaza Lagos
  • Victoria Plaza Hotel

You should know

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.