4/10 Poor
Amaryllis, Glendale
Travelled with partner
Feb 12, 2026
Liked: Cleanliness, amenities, property conditions & facilities
The lodge itself was lovely, the pool looked clean and well maintained, and the daily breakfast (although lack luster) was appreciated. We unfortunately had two incidents occur and after trying to get in touch with the manager several times in different channels (email) with no response, I am forced to write this review in hopes they treat future guest concerns with the care and attention it deserves.
After checking in, we went up to our room, luggage in tow. Upon opening the door, we immediately saw a suitcase open on the floor with clothes in it. Disgust turned to fright when I realized that someone was currently occupying the room. After bringing all our luggage back to our car, & going back to the main building, I informed them of the error. I expressed how scary & stressful it was, how worried I was that their system allowed them to issue a key to a room that already had a guest in it, how brining the luggage back & forth was a lot. And after handing me a new key, all that was said was a weak "Sorry". I resolved to handle this matter with the manager, as the front desk staff seemed to not care much.
In addition, the one (and only) time we requested for our room to be cleaned- we came back to no towels, hand towels, wash cloths, bath rug or tissues. As in, they took it all away! The next morning I had to request that all the items be brought to our room. And they still forgot the tissues!
If these issues had not happened, it would have been an otherwise lovely stay.
Amaryllis
Stayed 7 nights in Jan 2026