4.4 out of 5

"We were very pleased with our room. Everything at the hotel was handled efficiently. " More

By a verified traveller on Sun 10 Jun 2018

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Hotel Description

Family-friendly 3.5-star hotel with 2 restaurants

In suburbs

You'll find Clipper Magazine Stadium and Landis Valley Museum within 3 miles (5 km) of this hotel. Lancaster Science Factory and Hands-on House are also within 3 miles (5 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an outdoor pool, and an indoor pool. There's fun for all ages with a playground and an arcade/game room, and families will appreciate the onsite laundry facilities. Enjoy the 24-hour fitness center and perks like free self parking and a free airport shuttle.

Free Internet, flat-screen TVs

Featuring conveniences like refrigerators and microwaves, the 300 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Room service, coffee/tea makers, and pillow menus are also available.

Double Room, 2 Queen Beds, Courtyard Area

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
C$175 per night

Suite, Multiple Beds, Non Smoking

Bed Count 3 Queen Beds Maximum Occupancy 8 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 5 Max

Eden Resort and Suites, BW Premier Collection ratings based on 44 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Eden Resort and Suites, BW Premier Collection

Everyone (6) Family (4)
5 out of 5
Wonderful stay! The only drawback to our stay was a wedding reception with loud music in the courtyard until 9 p.m. Otherwise great venue!

Posted by on 10 Jun. 2019

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3 out of 5
Parking was ridiculous. And while our room and the hotel overall looked great, the walls are paper thin and the floor in the room above squeaked with every step the people up there took. Staff at check in and out were super, and while the GM ultimately made good on our issue by adjusting our bill, he definitely did NOT take a “customer is always right” tone and was borderline rude.

Posted by , from Not Lancaster on 12 May 2019

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Comment from Hotel Management

14 May 2019 by Hotel Management

Hi Elroy, we apologize your most recent visit did not live up to your expectations. Parking can be an issue at times since we host so many events and weddings - so we apologize for that. We will pass your message along to management. Thank you.

5 out of 5
We have stayed before at this property and have always had a nice clean, comfortable room. The staff is friendly and helpful. Did not use any of the hotels amenities.

Posted by , from Mansfield, Pa on 16 Nov. 2018

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Comment from Hotel Management

12 Jan. 2019 by Greg G

Thank you for posting your review of the Eden Resort and Suites. . We take great pride in delivering friendly, professional service to all our guests, so we especially appreciate your complimentary remarks for our associates. We are also happy that you loved your accommodations. We hope to see you again soon.

5 out of 5
We were very pleased with our room. Everything at the hotel was handled efficiently.

Posted by on 10 Jun. 2018

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Comment from Hotel Management

18 Jun. 2018 by Greg G

Thank you for sharing your experience with other travelers! Your recommendation is truly appreciated, and we look forward to seeing you on your next trip to the area.

5 out of 5

Suites without any compromises

Pros: It meet or exceeded my expectations.
Cons: nothing
Location: The food in Lancaster PA area is excellent and people are very friendly.
The rooms I occupied were two suites. Each suite had two bedrooms (two full size beds in one room and a full size bed in the other room) with a connecting room that had a countertop with a sink, microwave, refrigerator, and a coffeemaker. There were televisions in both bedrooms. The food from room service was excellent and the price was quite reasonable. The furniture and the bedding appeared as good as new. The beds were very comfortable to me. I used the indoor pool and whirlpool bath and enjoyed both. The hotel staff was very friendly and cooperative. I requested and was allowed to checkout 90 minutes after the normal checkout time. I have nothing but good things to say about my stay at this Resort and Suites.

Posted by , from Bel Air MD on 28 Apr. 2018

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Comment from Hotel Management

3 May 2018 by Greg G General Manager

I would like to personally thank you for sharing your experience. at the Eden Resort. Your kind description as to what one can expect when visiting the Eden Resort and Suites is highly appreciated. I was also pleased to read that you found your room very comfortable.and spacious . Please be assured that we value your time to post your review and we look forward to the opportunity of welcoming you back to the Eden Resort when your travels bring you back to Lancaster PA...

5 out of 5

Incredible

Everything exceeded our high expectations! We were very pleased!

Posted by , from Rochester NY on 8 Oct. 2017

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Comment from Hotel Management

26 Oct. 2017 by Mark Clossey, GM

Hospitality was our opportunity to extend heartfelt service and a caring attitude. Thank you most of all for choosing the Eden Resort and being our guest. Warm Regards, Mark Clossey, GM

5 out of 5

My 2 year old boy loved staying here

The first time traveling to Lancaster and glad I chose this hotel. Great location close to everything. Great amenity. My 2 year old boy loved the pool, playground, basketball court and putting green. The Sheetz on site was also very convenient for quick breakfast and late night snacks. The hotel staff was very nice. Great value. We will definitely come back.

Posted by , from Alexandria, VA on 12 Jun. 2017

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Comment from Hotel Management

15 Jun. 2017 by Mark Closssey, GM

Dear Kay, I was delighted to read how much you enjoyed your stay. Thank you for highlighting the many Eden Resort anmenities your family enjoyed, We look forward to seeing you again sometime soon. Thank you for your business and the opportunity to be of service. Kind Regards, Mark Clossey, GM

5 out of 5

Great place

My wife and I enjoyed.our stay tremendously. Staff was Wonderful. Meals at hotel restaurants were fantastic. Some construction took away from the overall appearance but no one to blame for that. We absolutely plan to return and will and have told others.

Posted by , from chesterfield nj on 23 Mar. 2015

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5 out of 5

Hotel was beautiful and nice accommodation, enjoyed indoor pool and gym.

Pros: Close restaurants, Free Internet
Cons: no free breakfast
Excellent accommodations. Especially enjoyed the indoor pool and gym. Would definitely go back.

Posted by , from Ridgefield, NJ on 21 Mar. 2013

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4 out of 5

Big place easy to get lost inside as all halls look the same.

Pros: Close restaurants, Quiet
Nice to have 2 restaurants and 1 bar but only 1 was reasonably priced, other restaurant really over priced! Eat out! Breakfast bar $20 each.

Posted by , from Virginia, USA on 20 Oct. 2012

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About the Eden Resort and Suites, BW Premier Collection

Location 222 Eden Road, Lancaster, PA 17601

Property Features

Eden Resort and Suites, BW Premier Collection offers its guests an indoor pool, an outdoor pool, a sauna, and a 24-hour fitness center. There are 2 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Tour/ticket assistance, barbecue grills, and an arcade/game room are also featured at the family-friendly Eden Resort and Suites, BW Premier Collection. An area shuttle within 10 mi and a roundtrip airport shuttle (available 24 hours) are free. Self parking is free. This 3.5-star Lancaster hotel is smoke free.

  • 300 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Built in 1971
  • Bar or lounge
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Lancaster, PA (LNS) (6.7 km / 4.2 mi)
  • Train station: Lancaster Station (2.3 km / 1.4 mi)
  • Property shuttles: Free airport shuttle, area shuttle within 10 mi, and train station pick-up
  • Parking: Free self parking

Room Amenities

Eden Resort and Suites, BW Premier Collection offers 300 air-conditioned accommodations with safes and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 11 AM.

Eden Resort and Suites, BW Premier Collection has 2 restaurants on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15.00 and USD 20.00 for adults, USD 7.00 and USD 15.00 for children (approximately)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Eden Resort BW Premier Collection Lancaster
  • Eden Resort BW Premier Collection
  • Eden BW Premier Collection Lancaster
  • Eden BW Premier Collection
  • Best Western Premier Eden Resort Suites
  • En BW Premier Collection ncas

You should know

  • Eden Resort and Suites, BW Premier Collection offers transfers from the airport and train station. Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • The seasonal pool will open in May and close in September.
  • Pool access available from 9 AM to 10 PM.