Eden Resort and Suites, BW Premier Collection, Lancaster - Room Prices & Reviews

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Courtyard View (Oversized Room)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

C$131* Per night/room 22 Mar. - 23 Mar.

Standard Villa, 2 Bedrooms, Non Smoking, Kitchen (with Sofabed)

Bed Count 2 Twin Beds Maximum Occupancy 8 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Oversized Room)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Villa, 1 Bedroom, Accessible, Non Smoking (with Sofabed)

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Refrigerator, Poolside (Oversized Room)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Villa, 1 Bedroom, Non Smoking, Jetted Tub (with Sofabed)

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Standard Villa, 1 Bedroom, Non Smoking, Kitchen (Living Room;with Sofabed)

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Standard Villa, 2 Bedrooms, Non Smoking, Kitchen (with Sofabed;Bunk beds)

Bed Count 2 Twin Beds Maximum Occupancy 8 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Fireplace (Bunk beds)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 3 Queen Beds Maximum Occupancy 8 Max

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 8 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchen (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, Multiple Beds, Accessible, Non Smoking

Bed Count 3 Queen Beds Maximum Occupancy 6 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 3 Queen Beds Maximum Occupancy 8 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, Multiple Beds, Non Smoking, Kitchen (Living Room;with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 8 Max

Suite, Multiple Beds, Accessible, Non Smoking (Living Room;with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 8 Max

See all rooms (27)

Eden Resort and Suites, BW Premier Collection ratings based on 52 Verified Reviews

Review Summary

4.4 out of 5 4.5 out of 5.0

Room cleanliness 4.5 out of 5.0

Service & staff 4.5 out of 5.0

Room comfort 4.5 out of 5.0

Hotel condition 4.5 out of 5.0

Guest reviews for Eden Resort and Suites, BW Premier Collection

5 out of 5

Awesome customer service. Went above & beyond to make our stay extra-special.

Posted by a verified traveller on 24 Jan. 2020

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Comment from Hotel Management

24 Jan. 2020 by Maria-José Tennison, General Manager

Thank you for the 5 rating. We always strive to provide our guests with a superior experience, so it's great to hear that you experienced an extra-special stay. Thank you for recognizing our customer service. We hope that you can return soon.

Beautiful hotel! Clean, friendly and the restaurants had good food. Will definitely stay here again when I am in the area.

Posted by a verified traveller on 6 Jan. 2020

6 Jan. 2020 by Maria-José Tennison, General Manager

Thank you for your comments and the 5 rating. We are glad that you enjoyed the hotel, our staff, and our restaurants/food. We look forward to your next stay here when you are in the area.

Posted by a verified traveller on 23 Dec. 2019

23 Dec. 2019 by Maria-José Tennison, General Manager

Thank you for the 5 rating. We hope that you can visit us again soon.

Renovation going on. Smelled a little musty in the hallways, other than that a beautiful room and great service.

Posted by a verified traveller on 22 Dec. 2019

22 Dec. 2019 by Maria-José Tennison, General Manager

Thank you for the 5 stars. We are glad that found your room beautiful and our service great. We hope that you an join us again.

2 out of 5

We booked a three bed suite, which looked great online; in person not so much. Our room was extremely noisy; we were on the end of a hallway and could hear slamming doors all night long. The beds were like hammocks and my wife and I had the most severe back pain all day from this. There is also no breakfast included. Not a huge deal but with all the other negatives it would have been nice. The room was clean and the staff did an excellent job of cleaning and restocking the rooms. I would not recommend

Posted by Chris on 30 Oct. 2019

30 Oct. 2019 by Maria-José Tennison, General Manager

Chris, thank you for taking the time to leave feedback on your recent stay. We are happy that you had an excellent experience with our staff. We're sorry to hear that you and your wife did not get a good night's sleep--our pillowtop mattresses typically receive rave reviews from our guests. We have a Manager on Duty at all times who can address any noise concerns and enforce our Quiet Time / Good Night's Rest policy. We hope that you will give us an opportunity to show you the 5-star experience that is typical for our guests.

Room not ready when we arrived at 4pm for check in! Was told at 6pm that room I booked originally not available and given smaller room!

Posted by a verified traveller on 31 Jul. 2019

2 Aug. 2019 by Greg G General Manager

Thank you for taking the time to write a review about your recent visit to the Eden Resort & Suites. Our goal is to meet and exceed our guest’s expectations regarding every aspect of their stay. Obviously, we fell short of this goal during your recent visit and for this I apologize. The hotels team is dedicated to helping make your stay excellent in every way and if there is anything that needs to be addressed during your stay please make us aware of it and we will resolve the matter immediately. We hope to have the opportunity to regain your trust on a future visit

Posted by a verified traveller on 8 Jul. 2019

12 Jul. 2019 by Hotel Management

5 out of 5 stars? Thank you! We greatly appreciate you choosing the Eden Resort & Suites for your travel needs and welcome you back anytime!

The price Travelocity quoted was lower than what I was charged. I will call to dispute.

Posted by a verified traveller on 17 Jun. 2019

21 Jun. 2019 by Hotel Management

We are sorry to hear that. Please let us know if there's anything we can do to help. Thank you!

Wonderful stay! The only drawback to our stay was a wedding reception with loud music in the courtyard until 9 p.m. Otherwise great venue!

Posted by a verified traveller on 10 Jun. 2019

Thank you for the review! We do apologize about the noise from the wedding - we host events from time to time that can be a little louder than others. So happy to see you still had a great stay :)

3 out of 5

Parking was ridiculous. And while our room and the hotel overall looked great, the walls are paper thin and the floor in the room above squeaked with every step the people up there took. Staff at check in and out were super, and while the GM ultimately made good on our issue by adjusting our bill, he definitely did NOT take a “customer is always right” tone and was borderline rude.

Posted by Elroy, from Not Lancaster on 12 May 2019

14 May 2019 by Hotel Management

Hi Elroy, we apologize your most recent visit did not live up to your expectations. Parking can be an issue at times since we host so many events and weddings - so we apologize for that. We will pass your message along to management. Thank you.

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Hotel Description

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Courtyard View (Oversized Room)

Standard Villa, 2 Bedrooms, Non Smoking, Kitchen (with Sofabed)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Oversized Room)

Standard Villa, 1 Bedroom, Accessible, Non Smoking (with Sofabed)

Standard Room, 2 Queen Beds, Refrigerator, Poolside (Oversized Room)

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Eden Resort and Suites, BW Premier Collection ratings based on 52 Verified Reviews

Guest reviews for Eden Resort and Suites, BW Premier Collection

About the Eden Resort and Suites, BW Premier Collection

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Parking

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Please fix the following errors to continue:

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