Bad experience. Door jam was broken and door wouldnt lock, so i cant leave the room. They made me repack to move rooms because they needed to remove the door, no option i needed to move rooms. Then they decided they could fix it after all, then unpack again. I missed my dinner reservation while i waited until they fixed it :(
Then the remote didnt work, again i had to call again and wait for a replacement. Very disappointed with the cleanliness. Stinky carpet, nasty towels, dirty room. When i spoke to the manager to complain, she didnt want to hear the story, she was rushing me, like ok, ok, hurry and tell me the story, as if i was babbling. They removed 1 of the resort charges to shush me. I paid $300 for 3 nights during new years get away, while everyone else i met during the stay got comped, $0. Such an insult. Horrible stay, do not stay in this hotel.