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Tru by Hilton Richmond

2.5 star property
Enjoy the free WiFi at this Richmond hotel

Choose dates to view prices

Photo gallery for Tru by Hilton Richmond

Reception
Lobby
Room, 2 Queen Beds
Snack bar
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Gym
  • 24/7 front desk
  • Parking included
  • Air conditioning

Explore the area

View in a map
1020 Amberly Way, Richmond, KY, 40475
  • Place, Richmond Centre Mall
    ‪6 min walk‬
  • Place, EKU Center for the Arts
    ‪3 min drive‬
  • Place, Eastern Kentucky University
    ‪3 min drive‬
  • Airport, Lexington, KY (LEX-Blue Grass)
    ‪45 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

8.8 out of 10
Excellent
(24 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About the area

Richmond

In shopping district.Within a 15-minute walk of the hotel, you'll find Cinemark At Richmond Centre and Richmond Centre Mall. Richmond Peddler's Mall and EKU Center for the Arts are also within 2 miles (3 km).

What's nearby

  • Richmond Centre Mall - 6 min walk - 0.5 km
  • EKU Center for the Arts - 3 min drive - 2.5 km
  • Eastern Kentucky University - 3 min drive - 2.8 km
  • Hummel Planetarium - 4 min drive - 3.1 km
  • Lake Reba - 13 min drive - 8.2 km

Getting around

  • Blue Grass Airport (LEX) - 39 min drive

Restaurants

  • ‪Chick-fil-A - ‬5 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Circle K - ‬3 min walk
  • ‪Raising Cane's Chicken Fingers - ‬7 min walk
  • ‪Cook Out - ‬12 min walk

About this property

Tru by Hilton Richmond

Enjoy the free WiFi at this Richmond hotel
Public spaces have free WiFi. There's an onsite business center. Free breakfast is served daily. The business-friendly Tru by Hilton Richmond also features a fitness center, coffee/tea in a common area, and an elevator. Free self parking is available.
  • 92 guestrooms or units
  • 5 levels
  • Built in 2018
  • To-go breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Front desk (24 hours)
  • Elevator
Tru by Hilton Richmond offers 92 accommodations with bathrobes and irons/ironing boards. Flat-screen televisions are featured in guestrooms. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided weekly.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 55-inch flat-screen TV

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 3:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, and debit cards. Cash is not accepted. 

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru Hilton Richmond KY Hotel
Tru Hilton Richmond KY
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Hotel Tru by Hilton Richmond Richmond
Richmond Tru by Hilton Richmond Hotel
Hotel Tru by Hilton Richmond
Tru by Hilton Richmond Richmond
Tru by Hilton Richmond KY
Tru Hilton Hotel
Tru Hilton
Tru by Hilton Richmond Hotel
Tru by Hilton Richmond Richmond
Tru by Hilton Richmond Hotel Richmond

Reviews

Tru by Hilton Richmond Reviews

8.6

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 159 out of 290 reviews
Rating 8 - Good. 71 out of 290 reviews
Rating 6 - Okay. 39 out of 290 reviews
Rating 4 - Poor. 16 out of 290 reviews
Rating 2 - Terrible. 5 out of 290 reviews

Reviews

10/10 Excellent

Steven

Travelled with family
Heater caused smoke alarm to go off and the smell was terrible. Got moved to a new room.
Stayed 1 night in Oct 2025

4/10 Poor

james

Business traveller
Stayed 1 night in Jul 2025

10/10 Excellent

Antwaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jun 2025

8/10 Good

Gloria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

It was good. Very clean and comfortable. My only complaint is the air conditioning is so loud and noisy in room 310. And there’s nothing to eat for breakfast for some fun with celiac except for boiled eggs.
Stayed 1 night in Jun 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 1 night in Feb 2025

6/10 Okay

Marissa

Liked: Cleanliness, amenities
Upon arrival, the lady at the check-in attempted checking us in to a double queen room when our reservation was for a single king bed. My bank statement shows a charge $90 dollars more than the amount shown upon booking. I am unsure of why the amount was different. All that aside it was a nice hotel.
Stayed 2 nights in Jun 2025

6/10 Okay

Thomas

Liked: Cleanliness
Stayed 6 nights in May 2025

6/10 Okay

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I was initially given clearly was occupied so I had to immediately turn around and go back to the front desk. Second room was fine aside from loose faucet fixture on counter and loose shower head from wall. Breakfast was barely average... expected better at this price point. Only chose this hotel since relatives were staying here too.
Stayed 1 night in Jun 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect one-night stop. Everything you need. Great breakfast!
Stayed 1 night in May 2025

6/10 Okay

steven

Travelled with family and small children, Travelled with partner
Second stay, Overall the property is acceptable for the price. 2 issues. The room smelled funky. To Me it smelled strongly of old nicotine. To my wife it smelled like the carpet had been wet. Really was hoping for better. Also, fix the entrance. Smooth out the massive curb you have to 4 wheel over to get in!
Stayed 1 night in May 2025

8/10 Good

Charles

Liked: Amenities
It’s a very good area easy off and on from interstate nice motel. Welcoming staff.
Stayed 1 night in May 2025

6/10 Okay

Amy

Stayed 1 night in Apr 2025

8/10 Good

Lauren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Misty

Stayed 1 night in Feb 2025

8/10 Good

mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Jan 2025

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

4/10 Poor

Maria

Disliked: Room comfort

Never again.

The room had poor lighting and no closet space, only hooks. The bed pillows were flat and uncomfortable. There were no bedside tables and only 1 chair. I would not recommend this hotel.
Stayed 1 night in Sep 2024

6/10 Okay

Steven

Travelled with family
Liked: Cleanliness, staff & service
We liked how friendly the staff was. The gentleman that checked us in made it very simple & quick. He also offered us a coupon for a free appetizer when we said we were going to get dinner later. The lobby looked great my husband even challenged me to a pool game after dinner. Our room was a bit disappointing though. After such a great first impression we were let down quite a bit. We’ve stayed at several different brand of hotels. The only way I can think of to describe this room is it was a BEDroom. Yes the bed was comfortable. But the room itself was smaller than any hotel room we’ve been in. I realize it was more of a modern minimalist look. In regards to instead of closets there were hooks or hangers on a pipe. Which is and was totally fine. What we did not care for was the loud constant noise from the air conditioning unit. And whenever someone flushed the toilet. We had to close the bathroom door because of the noise it made for approximately 5 minutes. Luckily my wife had brought air freshener with us. Because the exhaust fan didn’t work in our bathroom. In the morning not only did the water leak all over the bathroom floor. We had to leave the door open to allow the steam to escape. My husband almost fell in the shower. His foot had stepped on a corner of a panel that was covering the drain. If he hadn’t caught himself on the safety bar his head would have hit the shower glass door. Most Tru properties are new but you can tell this was a older hotel made to look new.
Stayed 1 night in Aug 2024

10/10 Excellent

Amanda

Stayed 1 night in Aug 2024

10/10 Excellent

sherri porter

Liked: Property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Riley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

True to Tru

Quiet, well-maintained facility and clean. I like its simplicity and humor. Also, the breakfast is very good. We plan on staying Tru as often as we can.
Stayed 1 night in Jun 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024