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Best Western Urban Hotel

Property class: 3
3-star Baroque hotel near Lille Grand Palais

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Photo gallery for Best Western Urban Hotel

Breakfast served
Lobby
Terrace/patio
Property amenity
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
48 Bis Rue De Valenciennes, Lille, Nord, 59000
  • Place, Jean-Baptiste Lebas Square
    â€Ș9 min walk‬
  • Place, Lille Grand Palais
    â€Ș15 min walk‬
  • Place, Zenith Arena Concert Hall
    â€Ș17 min walk‬
  • Airport, Lille (LIL-Lesquin)
    â€Ș11 min drive‬

Room options

Standard Double Room

  • Sleeps 2

View all photos for Classic Room, 1 Twin Bed, Non Smoking

Blackout drapes, soundproofing, travel crib, bed sheets

Classic Room, 1 Twin Bed, Non Smoking

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Comfort Room, 1 Queen Bed, Non Smoking

Blackout drapes, soundproofing, travel crib, bed sheets

Comfort Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 Double Bed, Non Smoking

Blackout drapes, soundproofing, travel crib, bed sheets

Classic Room, 1 Double Bed, Non Smoking

7.8 out of 10
Good
(9 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, Multiple Beds, Non Smoking

Blackout drapes, soundproofing, travel crib, bed sheets

Comfort Room, Multiple Beds, Non Smoking

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

Comfort Triple Room

  • Sleeps 3

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Bathroom

Standard Room, 1 Double Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

1 Double Bed Non-Smoking Standard Room Safe High Speed Internet Access

  • Sleeps 2

Classic Double Room

  • Sleeps 2

Deluxe King Room

  • Sleeps 2

Classic Single Room

  • Sleeps 1

Comfort Queen Room

  • Sleeps 2

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About the area

Lille

Heart of Lille.Within a 10-minute walk of this Vauban - Wazemmes hotel, you'll find Jean-Baptiste Lebas Square and La Gare Saint Sauveur. Also, Lille Natural History Museum is within half a mile (1 km) and Pasteur Institute Museum is within 2 miles (3 km).

What's nearby

  • Jean-Baptiste Lebas Square - 9 min walk - 0.8 km
  • Lille Grand Palais - 15 min walk - 1.3 km
  • Zenith Arena Concert Hall - 17 min walk - 1.4 km
  • Le Palais des Beaux Arts de Lille - 18 min walk - 1.5 km
  • Euralille - 5 min drive - 2.4 km

Getting around

  • Porte-de-Douai Station - 4 min drive
  • Porte de Valenciennes Station - 5 min walk
  • Lille (LIL-Lesquin) - 12 min drive

Restaurants

  • â€ȘLes 3 Brasseurs - ‬12 min walk
  • â€ȘLe Bistronome - ‬9 min walk
  • â€ȘSikaru - ‬11 min walk
  • â€ȘDomino's Pizza - ‬4 min walk
  • â€ȘMother - ‬7 min walk

About this property

Best Western Urban Hotel

3-star Baroque hotel near Lille Grand Palais
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A terrace, multilingual staff, and a garden are also featured at Best Western Urban Hotel . Limited free parking is available on a first-come, first-served basis.

This Baroque Lille hotel is smoke free.

  • 1 building
  • 40 guestrooms or units
  • 4 levels
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Best Western Urban Hotel offers 40 accommodations with espresso makers and complimentary bottled water. 80-cm flat-screen televisions come with premium satellite channels. Bathrooms include showers and hair dryers. Housekeeping is provided daily.

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  • Free WiFi
  • Air conditioning
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includes taxes & fees
May 10 - May 11
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Property amenities

Family friendly

  • Soundproofed rooms
  • Travel crib

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free secured self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 14 for adults and EUR 8 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • 80-cm flat-screen TV with premium cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Espresso maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Heating
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:30 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 25

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Maximum 1 (weight limit: 44 lbs per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.76 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 14 for adults and EUR 8 for children
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: EUR 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Grand Palais
Best Western Grand Palais Lille
Best Western HĂŽtel Grand Palais
Best Western HĂŽtel Grand Palais Lille
HĂŽtel Grand Palais Lille
HĂŽtel Grand Palais
Grand Palais Lille
Urban Hotel Lille
Urban Lille
Best Western Urban Hotel Spa
Best Western Urban Hotel Lille
Best Western Urban Hotel Hotel
Best Western Urban Hotel Lille
Best Western Urban Hotel Hotel Lille

Frequently asked questions

How close is Best Western Urban Hotel to the airport?

Best Western Urban Hotel is 5.9 mi (12-min drive) away from the Lille (LIL-Lesquin) airport, the closest popular airport to the property.

How much does it cost to stay at Best Western Urban Hotel ?

As of Apr 23, 2026, prices found for a 1-night stay for 2 adults at Best Western Urban Hotel on May 10, 2026 start from CA $97, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Urban Hotel have an airport shuttle?

Airport shuttle services are not available at Best Western Urban Hotel .

Does Best Western Urban Hotel offer free breakfast?

Free breakfast isn’t provided at Best Western Urban Hotel , but buffet breakfast is offered for a fee of EUR 14 for adults and EUR 8 for children. It's available on weekdays from 6:30 AM to 10 AM and weekends from 7 AM to 11:00 AM.

Is there a casino at Best Western Urban Hotel ?

No, there is no casino at this hotel, but Casino Barriere Lille (4-min drive) is nearby.

What time is check-in at Best Western Urban Hotel ?

Check-in start time: 3:00 PM; Check-in end time: 1:30 AM.

Is there free parking at Best Western Urban Hotel ?

This hotel offers free self parking.

Does Best Western Urban Hotel have a pool?

Best Western Urban Hotel does not have a pool.

Does Best Western Urban Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Best Western Urban Hotel have a spa?

There are no spa services available at this hotel.

How close is Best Western Urban Hotel to downtown Lille?

Best Western Urban Hotel is 1.1 mi away from Lille.

Best Western Urban Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 207 out of 592 reviews
Rating 8 - Good. 247 out of 592 reviews
Rating 6 - Okay. 90 out of 592 reviews
Rating 4 - Poor. 36 out of 592 reviews
Rating 2 - Terrible. 12 out of 592 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Arthur

Stayed 2 nights in Jan 2026

10/10 Excellent

Samuel

Stayed 1 night in Aug 2025

8/10 Good

KWOK LEUNG

Stayed 2 nights in Jul 2025

6/10 Okay

Tracey

Liked: Cleanliness
Disliked: Property conditions & facilities
Asked for a room upgrade on arrival & were given a room where the bathroom door only opened partially as hit bed, big chunk missing from toilet seat & managed to badly stop my toe on a metal door stop in bare feet! We mentioned all this as we left this morning & were offered a drink by way of compensation. Not useful at 8.15am. Didn’t mention during stay as only there for a couple of nights. Would we stay there again? Possibly as a last resort
Stayed 2 nights in Jul 2025

8/10 Good

Ray

Travelled with group
Liked: Cleanliness
Staff very friendly. Property was tired but clean.Unable to open bathroom door fully without hitting the bed. Room felt cramped . Breakfast was good
Stayed 1 night in Jun 2025

10/10 Excellent

Ewan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great location, quiet but central. Staff really friendly and great choice for brekki.
Stayed 2 nights in May 2025

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice place!

Great stay at an affordable price!
Stayed 1 night in Mar 2025

4/10 Poor

Jesper

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Terrible experience

Terrible room, find another Hotel.
Stayed 1 night in Oct 2024

10/10 Excellent

Yar

Stayed 3 nights in Aug 2024

10/10 Excellent

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Clare

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Large room for 3 people, two bedrooms in one. Walking distance to some lovely restaurants. Lots of choice for breakfast.
Stayed 1 night in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet, clean, friendly
Stayed 1 night in Jul 2024

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with car park - walkable to the city centre. Friendly staff. Great bar and outside terrace. Breakfast experience could maybe be improved and toilet space in bathroom is tight!
Stayed 1 night in Jul 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Gabriele

Stayed 1 night in Jul 2024

6/10 Okay

Debbie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Booked 3 rooms for a one night stay. Rooms were nicely styled but one of the rooms had a terrible smell in the bathroom. We reported this to reception straight away but there were no other rooms available. We were offered one free drink as compensation. The smell did not affect the bedroom as long as the door was closed but my son had to shower and use the toilet in our room as the smell in his bathroom was so bad. The other disappointment was that breakfast was served in a basement room and not in the beautiful dining room. Breakfast was poor for the money. If visiting again I would eat at a local cafe rather than the hotel.
Stayed 1 night in Jun 2024

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in good location for Palais des Beaux Art and our chosen restaurant - both a short walk away. Useful to have secure parking. Room was excellent, with a bath (although water could have been a little hotter). Beautiful decoration on the restaurant and in the hallway/stairs.
Stayed 1 night in May 2024

4/10 Poor

Daniel

Liked: Staff & service
Disliked: Cleanliness, room comfort

OK

Room was rather small. Toilet smelt quite badly of sewerage so had to keep door shut and hold nose during shower. Room was very hot. Location to Lillie very good and free parking made life easier: would score between a 2-3
Stayed 1 night in May 2024

8/10 Good

Darren

Travelled with partner
Liked: Cleanliness, staff & service
Good location to walk into the Old Town area. Excellent to have free and secure parking on site.
Stayed 2 nights in Dec 2023

4/10 Poor

Verified traveller

Disliked: Room comfort

More cons than pros

As other reviews mentioned there seems to be a drain issue at this hotel, quite a strong sewage smell upon entering what was the tiniest room I’ve ever stayed in, nowhere to even open your suitcase or walk around the bed. I believe it’s normally quite reasonably priced but had been increased by over 300% per night due to the rugby World Cup. Very friendly staff though and great secure parking, not the best area but only 10 euro for a taxi into Lille centre
Stayed 3 nights in Sep 2023

6/10 Okay

Lyndsey

Liked: Staff & service
Disliked: Cleanliness
Friendly staff but rooms are run down
Stayed 2 nights in Sep 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Staff location great and free parking
Stayed 1 night in Sep 2023

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service
This is a friendly small hotel in a quiet area in Lille. We drove from the UK so the onsite parking was a real bonus and the hotel is easy to get to - just a few minutes from the motorway. Check in was easy and staff friendly and polite. Our room was small but the bed was comfortable and the room had all the amenities you need.
Stayed 1 night in Dec 2022

2/10 Terrible

Ian

Stayed 1 night in Oct 2022