In the magical scenery of the Island of Stromboli, between the colors of wild nature and the scent of broom, the Hotel Ossidiana is positioned right in front of the sea, just 10 meters away. from the beach of Scari, an ancient fishing village and the current tourist heart of the island. Behind the hotel the majestic volcano dominates.
The privileged position, near the marina (about 200 meters away), the convenience of being in the center, which offers the choice of various activities (typical restaurants, bars, shops for every need), the proximity to the splendid beaches, the museum volcanological, at the starting points for excursions by boat or on the crater, make the Hotel Ossidiana the ideal home for a pleasant holiday in Stromboli or even for visiting the Aeolian Islands.
Among the best hotels in the Aeolian Islands, the small and welcoming Hotel Ossidiana has 25 comfortable rooms with a panoramic view of the sea or Stromboli, with a fresh and sober taste, furnished with handmade wooden furniture, all equipped with: private bathroom, air conditioning, TV, mini bar, direct dial telephone, hairdryer, free Wi-Fi.
Type of rooms: Standard. Prices per room including buffet breakfast, WiFi.
Reduction for children: 0-3 years free; 4 - 6 years - 50%; 7 - 12 years -30%.
The Ossidiana Hotel offers its guests:
âą Free Wi-Fi throughout the hotel âą Lounge Bar âą Living area âą Room service âą Tourist information âą Booking tourist excursions âą Booking excursion trekking to the volcano with guide âą Paid babysitting service
We booked a two night stay far in advance, to stay one full day on Stromboli. When we arrived, they told us there was a problem with our room and they wanted to move us to another room for the first night. The problem was supposedly a broken AC, but when we told them that we donât use it anyway, the room was still not available for us.
They didnât hear or understand our complaint, that for us it makes a huge difference between having a place for 2 nights, and having to pack/unpack and checkout/checkin in the single day we have.
They didnât allow us to stay in that alternative accommodation for both nights and also didnât agree on extended checkout times. They wouldnât call the hotel manager to deal with us, and essentially all they offered as compensation was a drink at the cafe. This is all together just a terrible treatment and such poor quality of service in dealing with such an issue. To be fair, the island was completely booked out on that weekend - but we booked early and donât agree that we should be the victims of the overbooking.
The alternative room we got was a really beautiful appartement/house nearby - but the shower was only cold, and even worse, the drain was totally jammed so that we spent 1 hour and all our towels to defend the flood. Not their fault much, but didnât contribute to our happiness.
Worse was the switch of the rooms. They asked us to leave the alternative room at 10:00, and given the promise that our new room in the hotel will be ready by 11:00, we did NOT refuse to checkout the alternative room until we got the new room, which we really should have done. But nice as we are, we behaved and checked out. In the following, they let us wait longer and longer for the room, and didnât understand that we needed the room to unpack, get changed, get organized, in order to get the day started. Instead we waited until 12:30 in the cafe, until we got the room.
When we checked out on the next day, there were no apologies and no willingness for refunds or other ways of compensation.
Essentially, the hotel and room is a really nice play to stay. Our room had access to the terrasse in the back, through which the room could also be accessed from outside. It would have been a really nice stay with an excellent location, if they hadnât messed up our booking.
Optimale Lage am Hafen von Stromboli. Stand in wenigen Gehminuten zu erreichen. Eigentlich ist alles ârelevanteâ gut zu FuĂ erreichbar (Supermarkt, Restaurants Observatorium oder der Vulcan selbst, wenn auch nur bis etwa 300 m Höhe).