My experience with EXE Saldanha has been deeply disappointing, particularly in how the staff handled a lost item situation following my stay from September 26–29, 2025. After realizing I had left my watch behind, I immediately contacted the hotel, expecting a straightforward resolution. Instead, I was met with a series of delays, vague responses, and repeated references to an external “transport company” that was supposedly responsible for returning lost items.
Despite multiple follow-ups, I received no meaningful updates or assurance that my watch was being properly handled. The communication from the hotel was dismissive and lacked accountability — with representatives emphasizing that “nobody here wants your watch” rather than showing empathy or professionalism in resolving the issue.
For a property operating under the Eurostars Hotel Company, this level of service is unacceptable. A guest’s trust should not be met with excuses and poor coordination. I would strongly caution future guests to be vigilant with their belongings, as the hotel’s lost and found process is inefficient, unhelpful, and poorly managed.