4/10 Poor
Rachael
Feb 12, 2026
Disliked: Cleanliness, staff & service, amenities
I booked this hotel specifically as part of my husbands Christmas gift as he is an avid Liverpool FC fan. Unfortunately wi was not informed prior to my stay that the Shankley hotel had changed hands and all the memorabilia removed by Christopher Shankley in early January 2026. My husband and i were both bitterly disappointed and feel that we should of been informed of tgis prior to our stay. The shankley hotels appeal and unique selling point is the fact that it is a shrine to Bill shankley but there was no memorabilia to look at and enjoy. We wasn't even informed of this at the reception upon arrival. I also found the reception staff member very rude and blunt in his approach to our check in. He didnt advise where the var or restaurant was, the opening tines, what time breakfast and dinner is served etc. When we got into our room it was freezing cold there was no instruction on how to operate the heating system in the room and i had to knock on the door of the neighbouring guest to ask them. The blue tooth speaker system in the room which is operated from a pad on the wall was broken and where buttons should of been there was just a big hole there. The bathroom was in a poor state cracked and broken tiles grime and dirt present in the tile grouting and the wooden panelling around the bath was rotten from getting wet and was also not fitted correctly with big gaps and so many cigarette burns all over it itThe burns fromm rabilia had been removed from the premises by
Rachael
Stayed 1 night in Jan 2026