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Best Western Plus Lamplighter Inn & Conference Centre

3.0 star property
Family-friendly 3-star hotel with indoor pool

Choose dates to view prices

Photo gallery for Best Western Plus Lamplighter Inn & Conference Centre

Indoor pool, open 8:00 AM to 10:00 PM, sun loungers
Suite, 1 King Bed, Non Smoking, Jetted Tub
Lobby
Indoor pool, open 8:00 AM to 10:00 PM, sun loungers
Game room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Gym

Explore the area

View in a map
591 Wellington Rd S., London, ON, N6C 4R3
  • Place, Westminster Ponds
    ‪11 min walk‬
  • Place, Landmark Cinemas 8 London
    ‪5 min drive‬
  • Place, White Oaks Mall
    ‪7 min drive‬
  • Airport, London, ON (YXU-London Intl.)
    ‪24 min drive‬

Room options

View all photos for suite - 1 king bed, nonsmoking, separate bedroom, sofabed, separate living room

Premium bedding, in-room safe, desk, blackout drapes

suite - 1 king bed, nonsmoking, separate bedroom, sofabed, separate living room

  • Sleeps 3
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(63 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Patio (Small Room)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 Queen Bed, Non Smoking, Patio (Small Room)

8.8 out of 10
Excellent
(6 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(4 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Separate Living Room;with Sofabed)

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Separate Living Room;with Sofabed)

9.2 out of 10
Wonderful
(33 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Separate Living Room;with Sofabed)

Premium bedding, in-room safe, desk, blackout drapes

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Separate Living Room;with Sofabed)

9.0 out of 10
Wonderful
(6 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free wired internet

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Separate Living Room;with Sofabed)

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Non Smoking, Jetted Tub (Separate Living Room;with Sofabed)

9.6 out of 10
Exceptional
(4 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Larger Room;with Sofabed)

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Larger Room;with Sofabed)

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Larger Room;with Sofabed)

  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony (Atrium View)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Balcony (Atrium View)

8.6 out of 10
Excellent
(14 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Suite, 1 Queen Bed, Non Smoking, Balcony (Atrium View;with Sofabed)

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 Queen Bed, Non Smoking, Balcony (Atrium View;with Sofabed)

8.8 out of 10
Excellent
(16 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free wired internet

View all photos for Suite, 1 Queen Bed, Non Smoking, Balcony (Atrium View;with Sofabed)

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 Queen Bed, Non Smoking, Balcony (Atrium View;with Sofabed)

8.4 out of 10
Very good
(6 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

9.2 out of 10
Wonderful
(9 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony (Atrium View)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Balcony (Atrium View)

9.2 out of 10
Wonderful
(19 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Suite, 1 Queen Bed, Non Smoking, Patio (Atrium View;with Sofabed)

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 Queen Bed, Non Smoking, Patio (Atrium View;with Sofabed)

8.6 out of 10
Excellent
(11 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(23 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Suite, 1 Queen Bed, Non Smoking, Patio (Atrium View;with Sofabed)

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 Queen Bed, Non Smoking, Patio (Atrium View;with Sofabed)

7.2 out of 10
Good
(5 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free wired internet

View all photos for Suite, 1 King Bed, Non Smoking, Balcony (Atrium View;Separate Living Room)

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Non Smoking, Balcony (Atrium View;Separate Living Room)

9.0 out of 10
Wonderful
(12 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Patio (Atrium View)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Patio (Atrium View)

8.6 out of 10
Excellent
(10 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Separate Living Room)

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Non Smoking, Jetted Tub (Separate Living Room)

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Separate Living Room;with Sofabed)

  • Sleeps 4
  • Free wired internet

Suite-1 King Bed, Non-Smoking, Sofabed, Balcony, Atrium View, Separate Living Room, Microwave And Refrigerator

  • Sleeps 4
  • Free wired internet

1 Queen Bed, Non-Smoking, Small Room, Patio, Microwave And Refrigerator

  • Sleeps 2
  • Free wired internet

Suite-2 Queen Beds, Non-Smoking, Sofabed, Separate Living Room, Work Desk, Microwave And Refrigerator, Wi-Fi

  • Sleeps 6
  • Free wired internet

Suite-1 Queen Bed, Non-Smoking, Larger Room, Murphy Bed Only, Sofabed, Microwave And Refrigerator, Wi-Fi

  • Sleeps 4
  • Free wired internet

Suite-1 Queen Bed, Non-Smoking, Sofabed, Patio, Atrium View, Microwave And Refrigerator, Wi-Fi

  • Sleeps 4
  • Free wired internet

2 Queen Beds, Non-Smoking, Balcony, Atrium View, Microwave And Refrigerator, Separate Shower, Bathtub

  • Sleeps 4
  • Free wired internet

2 Queen Beds, Non-Smoking, West Wing, Patio, Atrium View, Microwave And Refrigerator, Wi-Fi

  • Sleeps 4
  • Free wired internet

Suite-1 Queen Bed, Non-Smoking, Sofabed, Balcony, Atrium View, Microwave And Refrigerator, Wi-Fi

  • Sleeps 4
  • Free wired internet

Accessible-2 Queen, Mobility Accessible, Roll In Shower, Work Desk, Microwave And Refrigerator, Wi-Fi, Non-Smoking

  • Sleeps 4
  • Free wired internet

2 Queen Beds, Non-Smoking, South Wing, Work Desk, Microwave And Refrigerator, Wi-Fi

  • Sleeps 4
  • Free wired internet

1 King Bed, Non-Smoking, North Wing, One Person Jetted Tub, Microwave And Refrigerator, Wi-Fi, Separate Shower

  • Sleeps 2
  • Free wired internet

Suite-1 Queen Bed, Non-Smoking, Sofabed, One Person Jetted Tub, Patio, Atrium View, Microwave And Refrigerator

  • Sleeps 4
  • Free wired internet

1 King Bed, Non-Smoking, Sofabed, Work Desk, Microwave And Refrigerator

  • Sleeps 4
  • Free wired internet

2 Queen Beds, Non-Smoking, West Wing, Work Desk, Microwave And Refrigerator, Wi-Fi

  • Sleeps 4
  • Free wired internet

Suite-1 King Bed, Non-Smoking, Two Person Jetted Tub, Separate Living Room, Microwave And Refrigerator, Separate Shower, One And A Half Bathrooms

  • Sleeps 4
  • Free wired internet

Suite-1 Queen Bed, Non-Smoking, Sofabed, One Person Jetted Tub, Balcony, Atrium View, Microwave And Refrigerator

  • Sleeps 4
  • Free wired internet

2 Queen Beds, Non-Smoking, West Wing, Balcony, Atrium View, Microwave And Refrigerator, Wi-Fi

  • Sleeps 4
  • Free wired internet

Standard King Room with Jetted Tub Non-Smoking

  • Sleeps 2
  • Free wired internet

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About the area

London

Westminster stay.Within a 15-minute walk of this Westminster hotel, you'll find Parkwood Hospital and Westminster Ponds. Victoria Hospital and Landmark Cinemas 8 London are also within 2 miles (3 km).

What's nearby

  • Westminster Ponds - 11 min walk - 1.0 km
  • Landmark Cinemas 8 London - 5 min drive - 1.8 km
  • Farquharson Arena - 7 min drive - 2.5 km
  • White Oaks Mall - 7 min drive - 2.9 km
  • University of Western Ontario - 20 min drive - 7.2 km

Getting around

  • London Station - 5 min drive
  • London, ON (YXU-London Intl.) - 16 min drive

Restaurants

  • ‪Mandarin Buffet - ‬10 min walk
  • ‪Tim Hortons - ‬15 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪Dawghouse Pub & Eatery - ‬6 min walk
  • ‪Tim Hortons - ‬2 min drive

About this property

Best Western Plus Lamplighter Inn & Conference Centre

Family-friendly 3-star hotel with indoor pool
As a guest of Best Western Plus Lamplighter Inn & Conference Centre, you'll find an indoor pool, a waterslide, a hot tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 19999 square feet (1858 square meters) and includes conference space. A vending machine, an arcade/game room, and a garden are also featured at the family-friendly Best Western Plus Lamplighter Inn & Conference Centre. Self parking is free.

This 3-star London hotel is smoke free.

  • 172 guestrooms or units
  • 3 levels
  • Meeting rooms
  • 19999 sq ft of conference space
  • 1858 sq m of conference space
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Best Western Plus Lamplighter Inn & Conference Centre offers 172 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Televisions come with cable channels and pay movies. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and microwaves can be requested.

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Property amenities

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Microwave on request
  • Rollaway/extra bed (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 9:00 AM for a fee: CAD 5 to 30 for adults and CAD 5 to 30 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Gym
  • Hot tub
  • Indoor pool
  • TV in common areas
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Thin carpet in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 32-inch TV with cable channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave on request
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 5 to 30 for adults, and CAD 5 to 30 for children
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

The pool area may be closed on Saturday during special events. Holiday hours may vary.
The indoor waterslide is open Friday from 5-10 PM; Saturday from 9 AM-10 PM; and Sunday from 9 AM-1 PM. Guests must be at least 4 feet tall to access the waterslide.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

BEST WESTERN Lamplighter Inn

BEST WESTERN PLUS Lamplighter

BEST WESTERN PLUS Lamplighter Inn

BEST WESTERN PLUS Lamplighter Inn London

BEST WESTERN PLUS Lamplighter London

Best Western Lamplighter Hotel

Best Western Plus Lamplighter Inn Conference Centre

Plus Lamplighter & Conference

Best Western Plus Lamplighter Inn & Conference Centre Hotel

Best Western Plus Lamplighter Inn & Conference Centre London

Frequently asked questions

How close is Best Western Plus Lamplighter Inn & Conference Centre to the airport?

Best Western Plus Lamplighter Inn & Conference Centre is 8.8 mi (16-min drive) away from the London, ON (YXU-London Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Best Western Plus Lamplighter Inn & Conference Centre?

As of May 22, 2026, prices found for a 1-night stay for 2 adults at Best Western Plus Lamplighter Inn & Conference Centre on May 27, 2026 start from CA $161, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Plus Lamplighter Inn & Conference Centre have an airport shuttle?

Airport shuttle services are not available at Best Western Plus Lamplighter Inn & Conference Centre.

Does Best Western Plus Lamplighter Inn & Conference Centre offer free breakfast?

Free breakfast isn’t offered at Best Western Plus Lamplighter Inn & Conference Centre, but cooked-to-order breakfast is offered for a fee of between CAD 5 and 30 for adults, CAD 5 and 30 for children. It's available every day from 7:00 AM to 9:00 AM.

Is there a casino at Best Western Plus Lamplighter Inn & Conference Centre?

No, there is no casino at this hotel.

What time is check-in at Best Western Plus Lamplighter Inn & Conference Centre?

Check-in start time: 4:00 PM; Check-in end time: midnight.

Is there free parking at Best Western Plus Lamplighter Inn & Conference Centre?

This hotel offers free self parking.

Does Best Western Plus Lamplighter Inn & Conference Centre have a pool?

Best Western Plus Lamplighter Inn & Conference Centre features an indoor pool. Guests can enjoy pool access from 8:00 AM to 10:00 PM.

Does Best Western Plus Lamplighter Inn & Conference Centre have a restaurant?

Best Western Plus Lamplighter Inn & Conference Centre is home to Shellys Tap and Grill, which features light fare.

Does Best Western Plus Lamplighter Inn & Conference Centre have a spa?

There are no spa services available at this hotel.

How close is Best Western Plus Lamplighter Inn & Conference Centre to downtown London?

Best Western Plus Lamplighter Inn & Conference Centre is 2.4 mi away from London.

Best Western Plus Lamplighter Inn & Conference Centre Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1078 out of 1789 reviews
Rating 8 - Good. 440 out of 1789 reviews
Rating 6 - Okay. 169 out of 1789 reviews
Rating 4 - Poor. 58 out of 1789 reviews
Rating 2 - Terrible. 44 out of 1789 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Kristie

Liked: Cleanliness, staff & service, amenities
Entire stay was great, unfortunately didn't get to enjoy the beautiful pool—wish we had more time to enjoy more of the amenities. Restaurant within the hotel was enjoyable—food was very good.
Stayed 1 night in Feb 2026

8/10 Good

Richard

Stayed 1 night in Feb 2026

6/10 Okay

Erin

Travelled with partner
Liked: Cleanliness
The security to the building is nonexistent. Anyone can walk in or walk out of any of the mani entrances even from there anyone can walk into the pool/room areas, arcade and gym. Adding simple keycard scanners at entrances would help keep unwanted people out. This was an obvious issue since an unwanted person had been looking for by the police and he pulled the fire alarm at 8:30pm. There were long rusty screws sticking out of the patio door which caught my clothes and ripped them, also very unsafe. Checking in was a nightmare with a 45 minute line up just to get to the kiosk then they asked up to wait while our room was getting cleaned and ready-it was 5pm this should’ve been done but all of the hallways were full of garbage and laundry carts etc. Ice machine was nasty, refused to use it and the chlorine was so over powering even in our rooms while sleeping. I honestly don’t believe I’ll be returning to this establishment. It’s not the staffs fault, it’s simply whoever owns/runs this place.
Stayed 1 night in Feb 2026

6/10 Okay

Jessica

Stayed 1 night in Feb 2026

8/10 Good

Courtney

Travelled with family and small children, Travelled with partner
Liked: Cleanliness
Nice staff clean room only thing that sucked is the toilet wouldn’t flush and had to keep getting a plunger delivered.
Stayed 1 night in Feb 2026

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities
Warm pool, tropical feeling pool area. Friendly staff.
Stayed 1 night in Feb 2026

8/10 Good

Danesha

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful weekend here. The atrium with the pool gave us a tropical escape in winter. The restaurant and staff were also great.
Stayed 2 nights in Feb 2026

6/10 Okay

Steve

Travelled with family and small children
Was never informed at the time of booking that some of the pool features were under construction. This was one of the main reasons for taking our grandsons there.
Stayed 1 night in Feb 2026

10/10 Excellent

Fariya

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and friendly staff Great for kids
Stayed 2 nights in Feb 2026

8/10 Good

Michael

Stayed 1 night in Feb 2026

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean. Good food. Good service.
Stayed 2 nights in Feb 2026

10/10 Excellent

Stu, Stratford

Liked: Cleanliness, amenities, property conditions & facilities
Nice clean rooms, great pool with a hottub and a water slide the kids loved
Stayed 1 night in Feb 2026

8/10 Good

Pamela

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great . The kids loved it .
Stayed 1 night in Feb 2026

8/10 Good

Katherine

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I wouldn’t say the room was spotless, old very and not refreshing feeling. Older stained chairs and carpet. The waterside wasn’t open even on a Sunday like Expedia advertised. Was excellent staff, they let us feed the koi fish. Arcade was good and pool was nice a bit cold the one day but much warmer the next.
Stayed 1 night in Jan 2026

6/10 Okay

Ada

Liked: Cleanliness, staff & service, amenities
pillow are flat, sofa bed is uncomfortable, pool is cold
Stayed 2 nights in Feb 2026

10/10 Excellent

Osman

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Cleanest facility ever! Modern rooms! Great pool and water slide. Loved the balcony overlooking the pool area. Decent arcade area. Very good experience overall!
Stayed 1 night in Feb 2026

8/10 Good

Agostino

Stayed 2 nights in Feb 2026

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2026

8/10 Good

Renata

Stayed 1 night in Feb 2026

2/10 Terrible

Danny

Liked: Cleanliness, staff & service
Disliked: Amenities
Your company "hotels.com" did NOT let me know that the pool and spa,hot tub was not available which was the whole purpose of our stay
Stayed 2 nights in Feb 2026

4/10 Poor

Roxanne

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The facility is under some renovations. But you don’t know until you book. We had to change rooms the second day as they had it already booked but the room they moved us too was cold. I cranked the heat up to 80F but was in a coat and blankets. I called for maintenance twice. So far they have not shown up. For $300 a night it should be at least warm, not just pretty.
Stayed 1 night in Feb 2026

10/10 Excellent

Kezia

Liked: Cleanliness, amenities, property conditions & facilities
Nice facility. Kind and helpful staff.
Stayed 1 night in Feb 2026

10/10 Excellent

Kunjing

Stayed 2 nights in Dec 2025

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, property conditions & facilities
The room was great and the bed was so comfortable.
Stayed 1 night in Feb 2026

6/10 Okay

Stephanie

Travelled with family, Travelled with family and small children
Disliked: Amenities
Noisy due to pool renovations. No room service as well which was not posted on website.
Stayed 1 night in Feb 2026