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Sandman Hotel & Suites London Downtown

2.5 star property
Hotel near Budweiser Gardens in London

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Photo gallery for Sandman Hotel & Suites London Downtown

Executive Suite, 1 King Bed, Non Smoking
Lobby
Interior
Executive Suite, 1 King Bed, Non Smoking
Free daily full breakfast

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services

Explore the area

View in a map
374 Dundas St, London, ON, N6B1V7
  • Place, London Convention Center
    ‪6 min walk‬
  • Place, Victoria Park
    ‪8 min walk‬
  • Place, Budweiser Gardens
    ‪15 min walk‬
  • Airport, London, ON (YXU-London Intl.)
    ‪23 min drive‬

Room options

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(16 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(39 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(51 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(17 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(64 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About the area

London

City center stay.Within a 10-minute walk of this Downtown London hotel, you'll find Jonathon Bancroft-Snell Gallery and Citi Plaza Mall. London Convention Center and Victoria Park are also within half a mile (1 km).

What's nearby

  • London Convention Center - 6 min walk - 0.6 km
  • Victoria Park - 8 min walk - 0.7 km
  • Centennial Hall - 8 min walk - 0.7 km
  • London Music Hall - 10 min walk - 0.9 km
  • Budweiser Gardens - 15 min walk - 1.3 km

Getting around

  • London, ON (XDQ-London Train Station) - 11 min walk
  • London, ON (YXU-London Intl.) - 15 min drive

Restaurants

  • ‪The Morrissey House - ‬1 min walk
  • ‪Crabby Joe's Bar & Grill - ‬4 min walk
  • ‪Tim Hortons - ‬4 min walk
  • ‪London Burgers - ‬4 min walk
  • ‪Variety Cafe - ‬7 min walk

About this property

Sandman Hotel & Suites London Downtown

Hotel near Budweiser Gardens in London
A computer station is on site and WiFi is free in public spaces. A business center and a meeting room are available. Free breakfast is served daily. A vending machine, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Sandman Hotel & Suites London Downtown. For a fee, parking is available.

This London hotel is smoke free.

  • 1 building
  • 109 guestrooms or units
  • 9 levels
  • Full breakfast (free)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser
Sandman Hotel & Suites London Downtown offers 109 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. 32-inch LCD televisions come with satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CAD 18.08 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 32-inch LCD TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made onsite instead of at the time of booking.

Access methods

Staffed front desk

Pets

  • Pets: CAD 28.25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 35 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 18.08 per day
  • Pet fee: CAD 28.25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Suites Downtown Hotel London
Holiday Inn Express Suites Downtown London
Holiday Inn Express Suites Downtown

Sandman Hotel & Suites London Downtown Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 428 out of 1381 reviews
Rating 8 - Good. 413 out of 1381 reviews
Rating 6 - Okay. 293 out of 1381 reviews
Rating 4 - Poor. 133 out of 1381 reviews
Rating 2 - Terrible. 114 out of 1381 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Rahul

Business traveller
Liked: Staff & service
Noise
Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would definitely return!

I was pleasant the staff was friendly and accommodating. My room was clean, comfortable over all wonderful experience.
Stayed 1 night in Oct 2025

10/10 Excellent

Mary

Stayed 1 night in Oct 2025

8/10 Good

Serge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was really good but lots of homeless and noisy at night.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jeremy

Stayed 1 night in Oct 2025

10/10 Excellent

Cheryl

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Great place to stay, affordable rooms, clean, great staff and a nice breakfast.
Stayed 1 night in Oct 2025

4/10 Poor

Dawna

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Beds were terrible
Stayed 1 night in Oct 2025

10/10 Excellent

June

Stayed 1 night in Jul 2025

8/10 Good

Andy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a quick evening visit to London. The hotel was close to our destination, the room was clean, and the staff were very friendly. Breakfast was substantial.
Stayed 1 night in Oct 2025

10/10 Excellent

Vanessa

Liked: Property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Dan

Stayed 2 nights in Oct 2025

6/10 Okay

Christopher

Stayed 1 night in Sep 2025

2/10 Terrible

Kyle

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I don’t usually have the need to send hotels emails however this warrants it. My employees experience at the Sandman Hotel in London, Ontario was so disturbing that I feel obligated to speak up. From the moment he arrived, the surroundings were unsettling—there were individuals clearly under the influence loitering around the property, making it feel unsafe and unwelcoming. Inside, things went from bad to worse. His room was infested with cockroaches. He spotted them crawling on the dresser around his food, I could only imagine how many were in and around the area. It is absolutely disgusting and unacceptable. The room felt dirty and poorly maintained, and I couldn’t sleep comfortably knowing the hygiene was so compromised.
Stayed 1 night in Oct 2025

10/10 Excellent

Peter

Stayed 1 night in Sep 2025

4/10 Poor

debra

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The place is very shabby, watched two people pass out, needing a arcan dose. Toilet very low, and not flushing well. Along with the 5 am wake-up call to us that was not requested. Stayed there as its Canadian owned. Opps!
Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Stayed 1 night in Sep 2025

10/10 Excellent

Fran

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room desperately needed a new carpet and the bathroom fan was loud but the bed was new and firm and the windows kept the road noise out. What was really good were the variety of items on the breakfast menu, the gated parking for security and exceptional staff. I left my purse behind in my room accidentally and it was returned with everything in tact. The staff were very polite and kind.
Stayed 2 nights in Sep 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff helpful..room tired but clean. Good value for the money. Well located but an area for an evening stroll.
Stayed 1 night in Sep 2025

4/10 Poor

Kari

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Was disappointing. Not very clean. There was no bathtub curtain and the room curtains didn’t close.
Stayed 1 night in Sep 2025

8/10 Good

Elizabeth

Stayed 1 night in Sep 2025

8/10 Good

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was exactly what we needed; a nice comfy bed, clean amenities (that could be updated, but that's for another day), and a decent variety of breakfast options available. Staff were friendly and accommodating. Despite the spicy locals and the need to have a buddy when walking outside after dinner, I really appreciated having a good spot for a decent price. Thank you!
Stayed 1 night in Sep 2025

6/10 Okay

Ryan

Business traveller
Decent hotel, crackheads litter the outside. It also seemed like they are housing refugee families
Stayed 1 night in Sep 2025

4/10 Poor

Dana

Liked: Staff & service
Disliked: Cleanliness
So many tweakers little to no security and drug use by multiple in parking area and entrances. Very sketchy
Stayed 1 night in Sep 2025

6/10 Okay

Paul

Liked: Cleanliness
The worst part, which is not really the hotel's fault, there's a lot of homeless people along the street. It's not just a few people. It's a few dozen at least. Hotel itself is average. Staff do their job, but fail to go above and beyond. I would say it's a low end to average hotel, that can do better in quite a few ways.
Stayed 1 night in Sep 2025

8/10 Good

Michelle

Liked: Staff & service
Stayed 1 night in Sep 2025