30 minutes before trying to check in at HomeGate Hotel in Louisville, I made reservation online to speed up check in. This was well after normal check in time around 7 pm. We had a service animal with us. We were informed that there would be a $500 extra charge as well as the $100 cleaning fee. I explained that the dog is registered. The manager was very rude when I tried to explain that the ADA covers service animals without extra charges. Never got key and was told he could not refund money because Hotels.com made reservation. Hotels.com service tells me that since it was after check in time, I could not get money refunded. Even though reservation was made well after their check in time to begin with.
Property is dated. Owner has blocked off access to lobby and looks like he has made it his office. All transactions are done in the Air Lock between the outside and door and the door to lobby.
It was clean and Owner was nice. I forgot my key and had to wake him up and he came to window with just a t-shirt and towel on - again very nice man but it could use a refresh
The gentleman at the check in counter was nice and pleasant.
This is an older motel that just happens to have a microwave and small fridge so now it is an Inn? Facility is covered with spiderwebs and so is the room. The floor had not been vacuumed and my non smoking room had bedding with cigarette burns.
If you need towels, it is your responsibility to bring them to the front counter to trade them in.
I also did not care for the tracking of my vehicle.
Staff in office was not very friendly and took to long to get us checked in. We reserved a non smoking room with king bed. The room we got had two double beds with sway back mattress. Will never stay there again. Only stayed one night but paid for two. I was told that I had contact Expedia to see about getting a refund
The room was clean and spacious. Very nice. The outside needs attention. Rotten boards hanging from roof and the entrance is scary. It needs attention.
Lobby is closed, outside a little tired, room in decent condition, shower curtain very moldy, headboard broken, A/C good. Got into room at 1:30am and out before 8am so were not there long; not a bad place to crash for some shut eye.
Very rude clerk, ugly attitude. He told us that âif you want better, donât book onlineâ! He said this when we asked any question. Our room was upstairs, Iâd specifically asked for a room downstairs because of my husbands knees and back. We were told that all rooms downstairs were booked. I looked at the parking spaces several times, took pictures of the empty spaces up until 10:00, then again before
7:30 am. There were 4 cars parked in the back, and 4 cars
Parked in the front, including mine!
My husband had to stop twice going up the stairs carrying 2 overnight bags. Had he fallen, I would be sueing you. Weâve never been treated so badly at a hotel.
Just a really, really run-down old motel. Itâs old, rather dirty, smells bad, old musty smell of damp floors, and stale cigarettes. Itâs be dry cheap, which only attracts the clientele who will pay 40 bucks a night.
Did not feel safe.
Worried about my car getting broken into to.
Itâs just a very cheap place.
The only problem I had was I could not understand why, if Travelocoty was processing my card payment and Travelocoty was going to pay the inn, why the man on duty said I had to give him my card. He took ot and left the room for 5 to 10 minutes and he made a copy ofimy card. He did not return the copy of my card he made, when we checked out either.