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4.2 out of 5

"The stay was great. The staff were great. The bar tenders at the pool bar seem to be a little overwhelmed at times but overall it was great. " More

By a verified traveller on Mon 18 Mar 2024

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Hotel Description

4-star beachfront property near Maho Beach

Beachside getaway

Stay at this Lowlands property and you'll be within half a mile (1 km) of Maho Beach and 2 miles (3 km) of American University of the Caribbean. Marigot Market and Fort St. Louis are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features free water park access, a casino, and a full-service spa. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and a children's pool, and free supervised childcare is an added bonus.

Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
CA $294* Per night/room 16 Apr. - 17 Apr.

Room, 2 Double Beds, Balcony, Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Signature Room, 2 Double Beds, Balcony (Ocean View)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Signature Room, 1 King Bed, Balcony (Ocean View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sonesta Maho Beach All Inclusive Resort Casino & Spa ratings based on 33 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sonesta Maho Beach All Inclusive Resort Casino & Spa

Everyone (9) Couples (6) Family (10)
5 out of 5
The stay was great. The staff were great. The bar tenders at the pool bar seem to be a little overwhelmed at times but overall it was great.

Posted by , from Dayton on 18 Mar. 2024

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Comment from Hotel Management

18 Mar. 2024 by Fiorela Richardson

Dear John,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

4 out of 5
The good: Check in was quick and easy. Was provided with a cold towel, which was refreshing. And champagne. Room was nice. Good variety of food and drink choices. Highly recommend La Fontana Restaurant and Jing's Kitchen. Direct access to the beach. Great views of Maho Bay. Nice evening entertainment. Keric at the La Fontana bar is the best on staff. The bad: In the room the shower floor was very slippery after using soap and shampoo. Is a significant safety hazard. Also, the towels were very rough to the skin. The air conditioning was not working well the first 3 days of our stay. Made the room hot and humid, as well as the rest of the hotel.

Posted by on 12 Dec. 2023

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Comment from Hotel Management

29 Dec. 2023 by Fiorela Richardson

Dear Michael,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

5 out of 5
We loved our first experience at the Maho Beach All Inclusive Resort. We made wonderful memories. There wasn’t anything we didn’t like.

Posted by on 8 Dec. 2023

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Comment from Hotel Management

29 Dec. 2023 by Fiorela Richardson

Dear Lisette,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

5 out of 5
It was exciting to be close to the airport, watching the planes take off and landing.

Posted by , from Wauconda on 26 Nov. 2023

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Comment from Hotel Management

29 Nov. 2023 by Fiorela Richardson

Dear Cadine,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

2 out of 5
our experience at the resort was marred by a series of unfortunate incidents and a lack of satisfactory customer service.

Posted by on 15 Nov. 2023

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Comment from Hotel Management

15 Nov. 2023 by Fiorela Richardson

Dear,Greetings from the Sonesta Maho Beach Resort Casino and Spa.We regret to learn that we have missed the mark in exceeding some of your expectations regarding our overall customer service. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

1 out of 5
Upon our arrival at the resort, we were met with an unexpected surprise - shots were offered to us, including my 15-year-old brother. It was quite unsettling to realize that this continued throughout the entire week, as the staff failed to properly check his passport and mistakenly provided him with an adult wristband. To add to our disappointment, there were several mix-ups with our rooms. The kids were placed in beachfront accommodations instead of us, and one of the birthday parties lacked the promised decorations. It struck me as odd that the family side of the resort did not offer room service, limiting our convenience and options. Furthermore, the resort only had two elevators available for a fully booked establishment, resulting in long queues and a time-consuming process to reach our rooms, often taking up to 10 minutes. My friend and I had to change rooms twice due to the distressing presence of roaches crawling on our beds and in the shower. After enduring this for two nights, we reached our breaking point and were willing to pay extra to move to the adult side of the resort. However, we were informed that there was no air conditioning available in those rooms. We were assured that the matter would be addressed upon our return to the hotel. However, when we approached the concierge later, he was engrossed in a conversation with someone else. Upon noticing us, he ggave us a disapproving look and promptly retreated to the back office, never to reappear.

Posted by on 15 Nov. 2023

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Comment from Hotel Management

15 Nov. 2023 by Fiorela Richardson

Greetings from the Sonesta Maho Beach Resort Casino and Spa.We regret to learn that we have missed the mark in exceeding some of your expectations regarding the overall way things were handled at our property. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

5 out of 5

Posted by on 2 Oct. 2023

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Comment from Hotel Management

29 Oct. 2023 by Sonesta Resorts Sint Maarten

Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.

3 out of 5
People need to be more friendly

Posted by on 17 Jul. 2023

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Comment from Hotel Management

20 Jul. 2023 by Sonesta Resorts St. Maarten.

Dear Tula Davi, Thank you for taking the time to share your recent experience while staying at Sonesta Maho Beach Resort, Casino & Spa. We regret to learn that we have missed the mark in meeting some of your expectations. Please note that all your valuable feedback has been shared with the relevant departments so that we can rectify or improve our services. It was a pleasure to have you as our guest, and we look forward to welcoming you back soon when visiting St. Maarten.

4 out of 5
Good location, food was mostly good, staff very friendly, room was good.

Posted by on 18 Jun. 2023

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Comment from Hotel Management

25 Jun. 2023 by Sonesta Resorts St. Maarten.

Dear Kimberly J,Thank you so much for taking the time to share your experience with us, feedback and for the great rating! We are thrilled to learn that you had an amazing stay with us at Sonesta Maho Beach Resort, Casino & Spa.We look forward to welcoming you again soon!

4 out of 5
Close to the airport, right on the beach and in Maho Village

Posted by , from Yonkers on 22 May 2023

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Comment from Hotel Management

23 May 2023 by Sonesta Resorts St. Maarten.

Dear Aurelia,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.

About the Sonesta Maho Beach All Inclusive Resort Casino & Spa

Location 1 Rhine Road, Lowlands,

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Snorkeling included
  • Fitness facilities included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite live performances included
  • Theme parties included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • All available beverages included
  • Scuba diving lessons not included
  • Windsurfing equipment not included
  • Sailboats not included
  • Tennis rackets not included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Ziplining not included
  • Kids club included

Property Features

Sonesta Maho Beach All Inclusive Resort Casino & Spa is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Sonesta Maho Beach All Inclusive Resort Casino & Spa you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Lowlands property.

  • 1 building
  • 420 guestrooms or units
  • 10 levels
  • 5 bars or lounges
  • 7793 sq ft of conference space
  • 724 sq m of conference space
  • Built in 2018
  • Casino
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Computer for guest use
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Dining venue
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 2
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Sonesta Maho Beach All Inclusive Resort Casino & Spa offers 420 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Beds feature Frette Italian sheets and premium bedding. 43-inch LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Stocked minibar (free)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Frette Italian linens
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

The Village Tavern - This pub specializes in American cuisine and serves dinner only.

La Fontana - This fine-dining restaurant overlooks the ocean and specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open select days.

Palms Grill - Overlooking the ocean, this restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.

Ocean Terrace Buffet - Overlooking the ocean, this buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Pizzeria Napoli - Overlooking the ocean, this restaurant specializes in pizza and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 8
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Sauna in spa
  • Massages
  • Minimum age to access spa is 14
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

  • No rollaway/extra beds available
  • Children stay free
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Children stay free 5
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property is not currently implementing any guest safety measures
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guests must register online prior to arrival

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: USD 10 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Sonesta Maho Beach
  • Maho Beach Resort & Casino
  • Maho Beach Sonesta
  • Sonesta All Inclusive
  • Sonesta All Inclusive Resort
  • Sonesta Maho Beach All Inclusive
  • Sonesta Maho Beach All Inclusive Resort Casino Lowlands
  • Sonesta Maho Beach All Inclusive Resort & Casino
  • Sonesta Maho Beach Resort & Casino
  • Sonesta Maho Beach Resort & Casino All Inclusive
  • Sonesta Maho Beach All Inclusive Resort & Casino Lowlands
  • Sonesta Maho Beach All Inclusive Lowlands
  • Sonesta Maho Beach All Inclusive Casino Lowlands
  • Sonesta Maho Beach All Inclusive Resort Casino & Spa Lowlands

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.