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SureStay Plus Hotel by Best Western Lubbock Medical Center

Property class: 2.5
Hotel near Texas Tech University in Lubbock

Choose dates to view prices

Photo gallery for SureStay Plus Hotel by Best Western Lubbock Medical Center

Free daily continental breakfast
Exterior
Standard Room, 2 Queen Beds, Non Smoking, Kitchenette
Reception
Standard Room, 1 King Bed, Non Smoking, Kitchenette | Private kitchen

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
  • Restaurant
  • Air conditioning

Explore the area

View in a map
3901 19th Street, Lubbock, TX, 79410
  • Place, Covenant Lakeside Hospital
    ‪3 min walk‬
  • Place, Maxey Park
    ‪7 min walk‬
  • Place, Texas Tech University
    ‪2 min drive‬
  • Airport, Lubbock, TX (LBB-Preston Smith Intl.)
    ‪11 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(32 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(51 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(17 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Non Smoking, Kitchenette

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

7.2 out of 10
Good
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

1 King Bed, Non-Smoking, High Speed Internet Access, Microwave and Refrigerator, Desk, Flat Screen Television

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2

1 King Bed, Non-Smoking, Kitchenette, Flat Screen Television, Desk, High Speed Internet Access

  • Sleeps 2
  • Free WiFi

Accessible-Suite King Bed, Mobility Accessible, Bathtub, Sofabed, Non-Smoking

  • Sleeps 3

Suite-1 King Bed, Non-Smoking, Separate Living Area, Sofabed, Microwave and Refrigerator, Flat Screen Television, Desk

  • Sleeps 3

1 Queen Bed, Non-Smoking, Kitchenette, Flat Screen Television, Desk, High Speed Internet Access

  • Sleeps 2

2 Queen Beds, Non-Smoking, High Speed Internet Access, Microwave and Refrigerator, Desk, Flat Screen Television

  • Sleeps 4

2 Queen Beds, Non-Smoking, Kitchenette, Flat Screen Television, Desk, High Speed Internet Access

  • Sleeps 4

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About the area

Lubbock

City center stay.Your stay at this Lubbock hotel places you within a 10-minute walk of Covenant Lakeside Hospital and Maxey Park. Texas Tech University and United Supermarkets Arena are also within 2 miles (3 km).

What's nearby

  • Covenant Lakeside Hospital - 3 min walk - 0.3 km
  • Maxey Park - 7 min walk - 0.6 km
  • United Supermarkets Arena - 15 min walk - 1.3 km
  • University Medical Center - 2 min drive - 2.3 km
  • Texas Tech University - 2 min drive - 1.9 km

Getting around

  • Preston Smith Intl. Airport (LBB) - 17 min drive

Restaurants

  • ‪United Express Fuel - ‬11 min walk
  • ‪Starbucks - ‬16 min walk
  • ‪Our Daily Bread - ‬7 min walk
  • ‪Pho District 1 - ‬11 min walk
  • ‪Chick-fil-A - ‬18 min walk

About this property

SureStay Plus Hotel by Best Western Lubbock Medical Center

Hotel near Texas Tech University in Lubbock
SureStay Plus Hotel by Best Western Lubbock Medical Center offers its guests an outdoor pool and a fitness center. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi and wired Internet are free in public spaces.

Business amenities include a business center and 2 meeting rooms. Event space at this hotel measures 1636 square feet (152 square meters) and includes conference space. A terrace, a vending machine, and laundry facilities are also featured at the business-friendly SureStay Plus Hotel by Best Western Lubbock Medical Center. Free self parking is available.

This Lubbock hotel is smoke free.

  • 112 guestrooms or units
  • 1636 sq ft of conference space
  • 152 sq m of conference space
  • Continental breakfast (free)
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Terrace
  • ATM
  • No smoking on site
  • Bar or lounge
SureStay Plus Hotel by Best Western Lubbock Medical Center offers 112 air-conditioned accommodations with hair dryers and complimentary toiletries. Accommodations offer separate sitting areas. Satellite television is provided. Bathrooms include shower/tub combinations with hydromassage showerheads, and spring water baths.

This Lubbock hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

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Property amenities

Family friendly

  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily
  • A bar/lounge

Things to do

  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 50-inch TV with satellite channels

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Spring water bathtub
  • Towels provided

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per night, plus a deposit of USD 100 per stay
  • Weight limit: 80 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • The seasonal pool will open in April and close in August.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Baymont Inn Hotel Lubbock
Baymont Inn Lubbock
Best Western Plus Palms Hotel Lubbock
SureStay Plus Hotel Best Western Lubbock
SureStay Plus Best Western Lubbock
Baymont Inn Suites Lubbock
SureStay Plus Hotel by Best Western Lubbock Medical Center Hotel

Frequently asked questions

How close is SureStay Plus Hotel by Best Western Lubbock Medical Center to the airport?

SureStay Plus Hotel by Best Western Lubbock Medical Center is 9.7 mi (17-min drive) away from the Preston Smith Intl. Airport (LBB) airport, the closest popular airport to the property.

How much does it cost to stay at SureStay Plus Hotel by Best Western Lubbock Medical Center?

As of Apr 29, 2026, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Lubbock Medical Center on May 10, 2026 start from CA $97, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Plus Hotel by Best Western Lubbock Medical Center have an airport shuttle?

Airport shuttle services are not available at SureStay Plus Hotel by Best Western Lubbock Medical Center.

Does SureStay Plus Hotel by Best Western Lubbock Medical Center offer free breakfast?

SureStay Plus Hotel by Best Western Lubbock Medical Center offers free continental breakfast every day.

Is there a casino at SureStay Plus Hotel by Best Western Lubbock Medical Center?

No, there is no casino at this hotel.

What time is check-in at SureStay Plus Hotel by Best Western Lubbock Medical Center?

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM. A fee applies for early check-in.

Is there free parking at SureStay Plus Hotel by Best Western Lubbock Medical Center?

This hotel offers free self parking.

Does SureStay Plus Hotel by Best Western Lubbock Medical Center have a pool?

SureStay Plus Hotel by Best Western Lubbock Medical Center features an outdoor pool. Guests can enjoy pool access from 10:00 AM to 10:00 PM.

Does SureStay Plus Hotel by Best Western Lubbock Medical Center have a spa?

There are no spa services available at this hotel.

How close is SureStay Plus Hotel by Best Western Lubbock Medical Center to downtown Lubbock?

SureStay Plus Hotel by Best Western Lubbock Medical Center is 2.5 mi away from Lubbock.

SureStay Plus Hotel by Best Western Lubbock Medical Center Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 423 out of 1011 reviews
Rating 8 - Good. 267 out of 1011 reviews
Rating 6 - Okay. 133 out of 1011 reviews
Rating 4 - Poor. 81 out of 1011 reviews
Rating 2 - Terrible. 107 out of 1011 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Irma

Stayed 1 night in Jan 2026

8/10 Good

Irma

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Breakfast could have more selections.
Stayed 1 night in Jan 2026

10/10 Excellent

Vydon

Liked: Cleanliness, staff & service, amenities
I shall return and recommend this hotel The breakfast was very good
Stayed 2 nights in Jan 2026

4/10 Poor

Trystan

Travelled with family
One of the bed had bed bugs the other queen bed was free of bed bugs. Had bites all over
Stayed 2 nights in Jan 2026

6/10 Okay

John

Liked: Cleanliness, staff & service, room comfort
Breakfast buffet food was cold.
Stayed 2 nights in Jan 2026

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities
The manager was very accommodating. We were in town due to an emergency. Our plans were 2 days but things changed and need to extend our stay. I returned later after checking out, told the manager we needed to extend the stay he got us back in the same room and early so we didn’t have to wait. He is a very nice man.
Stayed 2 nights in Jan 2026

2/10 Terrible

Quinton

Stayed 1 night in Jan 2026

10/10 Excellent

Jennifer

Stayed 2 nights in Jan 2026

10/10 Excellent

Marteil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay
Stayed 1 night in Dec 2025

10/10 Excellent

Randie

Stayed 2 nights in Jan 2026

10/10 Excellent

Nancy D.

Stayed 1 night in Jan 2026

4/10 Poor

Melissa

Disliked: Cleanliness
Not clean. Found a pipe in room called front desk she wasn’t very happy having to come to get it because I didn’t want to touch it. Plus it stunk like mouse droppings but yes we stayed it was late and we were very tired.
Stayed 1 night in Dec 2025

10/10 Excellent

Christian

Stayed 1 night in Nov 2025

2/10 Terrible

Kelly

Stayed 1 night in Dec 2025

6/10 Okay

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, staff was ok, location was good, never got to the bar. Breakfast was always missing something.
Stayed 2 nights in Dec 2025

8/10 Good

Magaly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very kind and accommodating! Overall clean, but the pool was unusable.
Stayed 2 nights in Dec 2025

2/10 Terrible

Maurice

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never stayed for breakfast
Roaches in the rooms
Stayed 2 nights in Dec 2025

6/10 Okay

Nolan

Business traveller
Liked: Property conditions & facilities, room comfort
Breakfast foods that were supposed to be hot were cold. Most foods were empty and not being refilled.
Stayed 1 night in Dec 2025

8/10 Good

Teyler

Stayed 2 nights in Dec 2025

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities
Great staff and clean rooms. Room had many appliances. Breakfast was included and also good.
Stayed 2 nights in Nov 2025

8/10 Good

Treena

Liked: Cleanliness, property conditions & facilities
The staff was very kind and the rooms were clean. I had a big king size bed all to myself. I did not see any issues in the room other than some wear and tear. There was a hot breakfast in the lobby each morning which includes eggs, sausage and an option for making a waffle.
Stayed 2 nights in Nov 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was friendly and easy check in and check out process. Room was clean and spacious.
Stayed 1 night in Nov 2025

10/10 Excellent

Nancy D.

Stayed 1 night in Nov 2025

6/10 Okay

Aaron

Stayed 1 night in Nov 2025

2/10 Terrible

Ken

Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty and there were bugs in the room i couldn't even fall asleep
Stayed 1 night in Nov 2025