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4.2 out of 5

"Hotel was inside the walls of Lucca, good location for getting to the wall for walking, and getting around in general. The hotel has bikes that you c ... " More

By a verified traveller on Tue 04 Apr 2017

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Hotel Description

Family-friendly 4-star hotel near Guinigi Tower

Central Lucca getaway

Within a 10-minute walk of this Lucca Historical Center hotel, you'll find Guinigi Tower and Piazza dell'Anfiteatro. Piazza Napoleone and Villa Bottini are also within half a mile (1 km).

Free breakfast

This hotel features a spa tub and a bar/lounge. Families will appreciate complimentary bicycles and in-room childcare. Guests will appreciate free perks like buffet breakfast and WiFi in public areas.

Free WiFi, LED TVs

The 41 soundproofed guestrooms offer free WiFi and 24-hour room service. LED TVs come with digital channels, and other amenities include minibars and premium bedding.

Double Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$246* Per night/room 1 Jul. - 2 Jul.

Superior Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Quadruple Room, 1 Bedroom, 2 Bathrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Triple Room

Bed Count 1 King Bed Maximum Occupancy 3 Max


Bed Count 1 King Bed Maximum Occupancy 4 Max

Double Room with French bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Ilaria ratings based on 6 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Ilaria

Everyone (2)
4 out of 5

Decent hotel

Cons: Rooms were warm, because the A/C had not been turned on yet for the season. And we were having unseasonably warm weather.
Location: The wall around Lucca is very large and wide. There is a walking path all around, approx. 3 miles. You can ride bikes, walk, playgrounds for kids.
Hotel was inside the walls of Lucca, good location for getting to the wall for walking, and getting around in general. The hotel has bikes that you can use. We only used them to ride up on the wall, but wish we had used them to get around inside the town. Walked a lot one night, wishing we had taken the bikes. We stayed in the building down the street, not in the main building where reception area and breakfast are. Bed was very hard, but room was nice. Lobby and snack area are nice. Lots of areas that small groups would hang out, talking, drinking, etc. Every evening there is a "happy hour" reception with drinks, snacks. Breakfast was decent.

Posted by , from Meridian, ID on 4 Apr. 2017

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Comment from Hotel Management

8 Apr. 2017 by Mauro Cusinato

Dear Guest, thanks for choosing Hotel Ilaria and for writing a feedback, it is very important for us! We hope to see you again! King regards, Mauro Cusinato. Hotel Manager

4 out of 5

A nice air-conditioned centrally located hotel.

Pros: The gluten free options and the excellent air conditioning.
Cons: The free bicycles are a plus as well but they are not in great shape.
Location: Everything you might want to see in Lucca is within walking distance of this hotel.
This is a pleasant, clean hotel close to all of the activities in town. For us, it was also wonderful because our stay included a full breakfast with gluten free options. There was gluten free muesli, gluten free chocolate cereal as well as gluten free biscuits, scrambled eggs, fruit and sausage. We were very pleased with the many options available to us and noticed that there were other options for dairy and nut free people as well.

Posted by , from Michigan on 7 Aug. 2015

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5 out of 5

This was a excellent experience and a great value

Pros: Free breakfast, Close restaurants, Free Internet
The staff were more than helpful. Upon request they booked dinner reservations and tours and added helpful hints and insights on the areas we intended to visit. There was no language barrier at all. The room was spacious and open. The breakfast was superior. The location within the walls of Lucca could not be beat and they accomodated us by taking care of our car. I can not fault the experience.

Posted by , from NY on 19 Apr. 2011

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4 out of 5

Great setting.

Pros: Free breakfast, Close restaurants, Free Internet, Quiet, heated towel bars
Very friendlt staff. Small rooms but clean. Overall, nice place. Easy to get around and staff treated us well. Great recomendations for resturants and places to visit.

Posted by , from Wisconsin on 3 Feb. 2011

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3 out of 5

Fantastic Location

Quick walk to all the tourist hot spots. Many rooms have a great view out across the river and square. Staff if VERY helpful. Great breakfast. Staff graciously accommodated a guest with special dietary needs. Very clean. Hotel feels more like staying in a locals condo. The only drawbacks were... traffic noise can be a problem. The hotel is located on a busy intersection and Florence never sleeps. Many of the rooms require walking down the hall to your "private" bathroom.

Posted by on 20 Oct. 2010

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5 out of 5

Wonderful hotel in Lucca!!!

Really great hotel! Quality lodging, helpful staff, and a hotel in the historic section of Lucca. The best hotel we stayed in during our visit to Tuscany! Also fairly close to the train station... I would highly recommend it!

Posted by on 27 Oct. 2008

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Property Features

Hotel Ilaria offers its guests a spa tub and complimentary bicycles. There's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 377 square feet (35 square meters) and includes conference space. A library, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Hotel Ilaria. A roundtrip airport shuttle and a train station pick-up service are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Lucca hotel is smoke free.

  • 41 guestrooms or units
  • 3 levels
  • 2 buildings
  • 377 sq ft of conference space
  • 35 sq m of conference space
  • Built in 1999
  • Buffet breakfast (free)
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Refrigerator in a common area


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Long-term parking (surcharge) , Self parking (surcharge) , Parking (limited spaces)


  • Airport: Pisa (PSA-Galileo Galilei) (37.2 km / 23.1 mi)
  • Train station: Lucca Station (1.5 km / 0.9 mi)
  • Property shuttles: Airport shuttle and train station pick-up
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Hotel Ilaria offers 41 accommodations with minibars and espresso makers. Beds feature down comforters and premium bedding. 32-inch LED televisions come with digital channels. Bathrooms include showers, bathrobes, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Digital channels
  • Espresso maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ceiling fan
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 7:30 AM to 10:30 AM. The hotel hosts a free manager's reception daily.

24-hour room service is available.

Hotel Policies


  • Check-in time starts at 2 PM
  • Check-in time ends at 10 PM
  • Minimum check-in age is: 18


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 30.0 per night.

Pet Policy

  • Pets are welcome and stay free
  • Food and water bowls are available


Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Pets allowed (no fees)
  • Parking height restrictions apply


Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 3 nights. This tax does not apply to children under 15 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: EUR 18 per day
  • Extended parking fee: EUR 18 per day
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Ilaria
  • Hotel Ilaria & Residenza dell'Alba
  • Hotel Ilaria & Residenza dell'Alba Lucca
  • Ilaria Residenza dell'Alba
  • Ilaria Residenza dell'Alba Lucca
  • Ilaria Hotel Lucca
  • Hotel Ilaria Residenza dell'Alba Lucca
  • Hotel Ilaria Residenza dell'Alba
  • Hotel Ilaria Hotel
  • Hotel Ilaria Lucca
  • Hotel Ilaria Hotel Lucca
  • Hotel Ilaria Residenza dell'Alba

You should know

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 2999.99, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Hotel Ilaria offers transfers from the train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.