Cascada Boutique Hotel

4.0 star property
4-star hotel near KKL Lucerne

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Room options

View all photos for Family Room Small

Family Room Small

Family Room Small

9.4 out of 10
Exceptional
(9 reviews)
  • 35 sq m
  • Sleeps 4
  • 4 Twin Beds

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Single Room

Single Room

9.0 out of 10
Wonderful
(10 reviews)
  • 12 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room Small

Double Room Small

Double Room Small

9.8 out of 10
Exceptional
(12 reviews)
  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room Large

Double Room Large

Double Room Large

9.0 out of 10
Wonderful
(24 reviews)
  • 25 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Family Room Medium

Hypo-allergenic bedding, free minibar, in-room safe

Family Room Medium

9.6 out of 10
Exceptional
(4 reviews)
  • 38 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room Large

Family Room Large

Family Room Large

  • Sleeps 6
  • 2 Queen Beds

View all photos for Double Room Medium

Hypo-allergenic bedding, free minibar, in-room safe

Double Room Medium

9.4 out of 10
Exceptional
(18 reviews)
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

About the area

Lucerne

Heart of Lucerne.Your stay at this Lucerne hotel places you within a 10-minute walk of KKL Lucerne and Chapel Bridge. Also, Lucerne Town Hall is within half a mile (1 km) and Loewenplatz is within 2 miles (3 km).

What's nearby

  • KKL Lucerne - 6 min walk - 0.6 km
  • Chapel Bridge - 8 min walk - 0.7 km
  • Lucerne Town Hall - 9 min walk - 0.8 km
  • Lion Monument - 17 min walk - 1.5 km
  • Chateau Guetsch - 19 min walk - 1.6 km

Getting around

  • Lucerne (QLJ-Lucerne Train Station) - 6 min walk
  • Zurich Airport (ZRH) - 64 min drive

Restaurants

  • ‪BOLERO Restaurante - ‬1 min walk
  • ‪Barbes - ‬3 min walk
  • ‪Pizza Blitz - ‬3 min walk
  • ‪Tacuba - ‬4 min walk
  • ‪WOLF Burger & Steak Bar - ‬4 min walk

About this property

Cascada Boutique Hotel

4-star hotel near KKL Lucerne
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site.

A computer station is on site and WiFi is free in public spaces. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Cascada Boutique Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Lucerne hotel is smoke free.

  • 1 building
  • 66 guestrooms or units
  • 7 levels
  • Built in 1910
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Cascada Boutique Hotel offers 66 air-conditioned accommodations with free minibar items and safes. Each accommodation is individually decorated. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Lucerne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (CHF 22 per night)
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: CHF 29 for adults and CHF 14.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Free bicycle rentals
  • Shopping
  • TV in common areas

Accessibility

  • Elevator

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Heating
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CHF 15 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.80 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CHF 29 for adults and CHF 14.50 for children
  • Self parking fee: CHF 22.00 per night
  • Pet fee: CHF 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation.

Property Registration Number KZV-SLU-000026

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Cascada Swiss Quality
Cascada Boutique-Hotel Hotel Lucerne
Cascada Swiss Quality Hotel Lucerne
Cascada Swiss Quality Lucerne
Swiss Quality Hotel Cascada
Cascada Boutique-Hotel Hotel
Cascada Boutique Hotel Hotel
Cascada Boutique Hotel Lucerne
Cascada Boutique Hotel Hotel Lucerne

Cascada Boutique Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 638 out of 1000 reviews
Rating 8 - Good. 272 out of 1000 reviews
Rating 6 - Okay. 65 out of 1000 reviews
Rating 4 - Poor. 19 out of 1000 reviews
Rating 2 - Terrible. 6 out of 1000 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brian W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Nice hotel. Close to rail station. Very clean. Great restaurant. Nice staff!
Stayed 2 nights in Sep 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Richard, Lincoln

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful, offering good suggestions for restaurants and sites.
Stayed 5 nights in Aug 2025

10/10 Excellent

Nathalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Nice surprise close to the train station and lake
Stayed 4 nights in Aug 2025

10/10 Excellent

Mansour

Travelled with family
Liked: Property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and the room was good. Our only complaint would be the A/C. There was one in the room but it didn’t cool the room enough for us. We opened the windows and it was fine. Very close to old town and there was parking (for $) on the premises.
Stayed 2 nights in Aug 2025

10/10 Excellent

Stanley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything about it
Stayed 3 nights in Aug 2025

10/10 Excellent

Myurathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to luzern train station. Walking distance. Very convenient.
Stayed 1 night in Aug 2025

6/10 Okay

Maria

Stayed 2 nights in Aug 2025

10/10 Excellent

Josiane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L’accueil a été fantastique. La chambre était parfaite. L’air climatisée bienvenue pendant cette période caniculaire. Nous l’avons apprécié même si elle était un peu bruyante. Le restaurant boléro était correct sans plus. La paella était un peu décevante. J’ai aimé l’option de ne pas demander le nettoyage complet de la chambre chaque jour en échange de boissons gratuites au bar.
Stayed 3 nights in Aug 2025

10/10 Excellent

Paul

Stayed 1 night in Aug 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 stars all around! Perfect location, and 4 kids!

This is an exception property all around! Houseyn and Liu (pardon my spelling) at the front desk were so lovely and helpful with our tour to Mount Pilatus, as well as making sure our 4 year old son Adrian was happy. (He loved his toy, kids keycard, and chocolates!) At the restaurant, Alessandro was a legend and the food soooooo good! Like traveling to Spain without the train ride. Will definitely return!
Stayed 2 nights in Aug 2025

8/10 Good

Dr. Ralph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 1 night in Aug 2025

8/10 Good

Lesly, Needham

Stayed 3 nights in Jul 2025

10/10 Excellent

Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this Hotel. Super clean plus the staff is very nice. The Spanish restaurant Bolero is great. Only a couple of blocks from train station, shops and restaurants. We chose the rite place for sure.
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with a very warm and welcoming front desk. The breakfast was great and made for a wonderful start to each day. The location was also great—just a 10-minute walk from the train station.
Stayed 3 nights in Jun 2025

10/10 Excellent

Amani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at the Cascada Hotel. The staff were exceptionally helpful and genuinely friendly, making me feel welcome from the moment I arrived. My room was spotless and thoughtfully equipped with items that made traveling easier and more comfortable. The location is also fantastic—just a short 6-minute walk to Lucerne’s charming Old Town. Highly recommended for anyone visiting the area!
Stayed 2 nights in Jul 2025

10/10 Excellent

SIVA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place for Family

Great service and very friendly staff. Enjoyed our stay.
Stayed 2 nights in Jul 2025

2/10 Terrible

Marcio

Stayed 1 night in Jul 2025

10/10 Excellent

Irfan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, staff, conveniently located 5 min walking distance from station
Stayed 4 nights in Jun 2025

10/10 Excellent

Jamil

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a fantastic hotel. Every staff person we met there was the nicest person and super helpful. The rooms were very clean with great towels that they wash in eco-hyper allergenic detergent. This place is convenient to the train station. Highly recommended!
Stayed 2 nights in Jul 2025

10/10 Excellent

Victor, Seattle

Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay very much. Everyone was so helpful and there was an entrance to the station/ platforms only few minutes away from the hotel. Our room had a view of Mt. Pilatus and had everything we needed except a kettle to boil water. We also felt that the room was a little bit smaller than we expected. Otherwise, we really liked the convenient location and great breakfast and the spanish dinner at their restaurant.
Stayed 3 nights in Jul 2025

10/10 Excellent

Kalonn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nina at the front desk was the best. I wanted to thank Her personally on my last day but she wasn’t working. I would like to make contact with her if possible. Thank you.
Stayed 1 night in Jun 2025

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Stay, but Let Down by One Staff Member

I recently stayed at this hotel and overall, the experience was excellent. The service was top-notch and most of the staff were incredibly friendly, helpful, and always had a smile on their faces – they truly made us feel welcome and well taken care of. However, I must point out a disappointing experience with one staff member, Erwin. Unfortunately, his attitude stood out in contrast to the otherwise outstanding team. When I arrived with four large suitcases in my car, I asked if I could briefly park outside the hotel just to unload my luggage. Erwin firmly refused and told me I had to park in the basement of the building across the street, which has no lift. I had to drag all four bags up a slope and across to the hotel myself. What made it worse was that when I entered the lobby clearly struggling, he saw me but made no effort to assist. Additionally, during check-in, Erwin failed to mention that items in the minibar were complimentary, which I found out later. It felt as though he was intentionally withholding that information, which left a negative impression. Aside from this, the rest of the stay was truly enjoyable. The other staff members were amazing – friendly, welcoming, and always ready to help. It’s a shame that one individual’s behavior affected an otherwise perfect stay.
Stayed 2 nights in Jul 2025