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Neustadt Apartments managed by Hotel Central Luzern

3.0 star property
3-star hotel near Chapel Bridge

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Photo gallery for Neustadt Apartments managed by Hotel Central Luzern

Front of property
Snowshoeing
Daily local cuisine breakfast (CHF 19.00 per person)
Classic Apartment, 1 Bedroom, Kitchen, City View
Classic Apartment, 1 Bedroom, Kitchen, City View | Living area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Breakfast available
  • Parking available
  • Kitchen

Explore the area

View in a map
Morgartenstrasse 4, Lucerne, LU, 6003
  • Place, Chapel Bridge
    ‪3 min walk‬
  • Place, Lucerne Town Hall
    ‪5 min walk‬
  • Place, KKL Lucerne
    ‪5 min walk‬
  • Airport, Zürich (ZRH)
    ‪53 min drive‬

Room options

View all photos for Comfort Apartment (Cosy)

Comfort Apartment (Cosy) | Living area

Comfort Apartment (Cosy)

10.0 out of 10
Exceptional
(3 reviews)
  • 60 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Deluxe Apartment (Noble)

Deluxe Apartment (Noble) | Living area

Deluxe Apartment (Noble)

10.0 out of 10
Exceptional
(1 review)
  • 75 sq m
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 2 King Beds and 1 Twin Sofa Bed

View all photos for Classic Apartment, 1 Bedroom, Kitchen, City View

Classic Apartment, 1 Bedroom, Kitchen, City View | Living area

Classic Apartment, 1 Bedroom, Kitchen, City View

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

About the area

Lucerne

City center stay.You'll be steps from Museum Sammlung Rosengart and a 5-minute walk from Chapel Bridge. The Swiss Path and St. James Way are also within half a mile (1 km).

What's nearby

  • Chapel Bridge - 3 min walk - 0.3 km
  • Jesuit Church - 3 min walk - 0.3 km
  • Lucerne Town Hall - 5 min walk - 0.4 km
  • KKL Lucerne - 5 min walk - 0.4 km
  • Lake Side Promenade - 11 min walk - 1.0 km

Getting around

  • Lucerne Station - 3 min walk
  • Zurich Airport (ZRH) - 68 min drive

Restaurants

  • ‪Tibits - ‬4 min walk
  • ‪Heini - ‬4 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Mövenpick - ‬2 min walk

About this property

Neustadt Apartments managed by Hotel Central Luzern

3-star hotel near Chapel Bridge
Neustadt Apartments managed by Hotel Central Luzern offers its guests tour/ticket assistance and an elevator. Public spaces have free WiFi. Limited parking is available for a fee and is offered on a first-come, first-served basis. You'll have access to the health club at a partner property.

This 3-star Lucerne hotel is smoke free.

  • 6 guestrooms or units
  • Built in 1950
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Elevator
  • No smoking on site
Neustadt Apartments managed by Hotel Central Luzern offers 6 accommodations with espresso makers and complimentary bottled water. These individually decorated and furnished accommodations have separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided weekly.

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Property amenities

Family friendly

  • High chair
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Living room
  • Separate in-room dining area

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Uncovered self parking on site (CHF 20 per day)
  • Limited onsite self parking

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 10:00 AM for a fee: CHF 19 for adults and CHF 19 for children

Things to do

  • Art gallery
  • Bicycle rentals
  • Designer stores
  • Shopping mall

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

Room amenities

Entertainment

  • Flat-screen TV

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Oven
  • Restaurant dining guides
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Electrical adapters
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
The check-in location differs from the property location; go to: [Hotel Central Luzern, Morgartenstrasse 4, 6003 Luzern]
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.50 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately CHF 19.00 for adults and CHF 19.00 for children
  • Uncovered self parking fee: CHF 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, and cash.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Neustadt Apartments Luzern
Neustadt Apartments Hotel
Neustadt Apartments Luzern
Neustadt Apartments Hotel Luzern
Neustadt Apartments
Neustadt Apartments managed by Hotel Central Luzern Hotel
Neustadt Apartments managed by Hotel Central Luzern Lucerne

Neustadt Apartments managed by Hotel Central Luzern Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 49 out of 63 reviews
Rating 8 - Good. 9 out of 63 reviews
Rating 6 - Okay. 5 out of 63 reviews
Rating 4 - Poor. 0 out of 63 reviews
Rating 2 - Terrible. 0 out of 63 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

6/10 Okay

Teresa, La Quinta

Travelled with family
The apartment was closed to Luzern Train station and Ferry so very convenient getting to other attractions. Apartment was large enough for two adults. The main issues is no A/C and the portable fan unit is not sufficent to keep the rooms cool. The shower curtain in bathroom is not large enough to keep water from spraying onto floor. One last issue is the key. You only get one and you need this to lock the door when you are inside. So if one guest leave and take the key, the other guest cannot lock the door or be locked in and cannot exit.
Stayed 3 nights in Sep 2025

10/10 Excellent

Omar

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Una experiencia excelente. El departamento tiene todo lo necesario para poder hacer las comidas. La ubicación es muy buena con restaurantes, shopping y suler mercados muy convenientes. El Staff muy ayudador en todo momento. De lo mejor la chica que nos recibió, gran actitud y muy sonriente.
Stayed 3 nights in Sep 2025

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is a clean but not upscale apartment. It has no AC but did have fans. The bonus is the location. Very close to the train station and old town shopping. Under the train station is grocery and shops and a short cut to the trains. Street sounds are no problem when the windows are closed. Restaurants are on the street level. The elevator is small but fast. Reception staff, across the street, were helpful and friendly
Stayed 3 nights in Sep 2025

10/10 Excellent

Danielle

Liked: Cleanliness, property conditions & facilities
Fantastic!
Stayed 4 nights in Aug 2025

8/10 Good

Kelsey

Travelled with family
Liked: Cleanliness

Great spot if it’s not hot out!

Apartment had everything we needed except AC, which was particularly noticeable because it faced the afternoon sun and when we finally could open the windows, the train station and an all hours pizza place were right outside. Not a prob, really, unless you are there in a heat wave, which we were. Perks for our fam were the kitchenette, park across the street, and walkability.
Stayed 3 nights in Aug 2025

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and roomy apartment. The shower is a bit funky, the floors get very wet, since there's no shower door. Very new interior
Stayed 3 nights in Aug 2025

10/10 Excellent

Naina

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

Caron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice roomy apartment but no air conditioning.

Very nice apartment, very roomy with well equipped kitchen. Comfortable bed and beautiful view. Great location. The only downside which almost ruined our stay was no air conditioning. There was a heat wave while we were there and it was miserable.
Stayed 3 nights in Jun 2025

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

6/10 Okay

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Sarah

Stayed 5 nights in Jun 2025

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, comfortable flat with everything we needed.
Stayed 3 nights in May 2025

10/10 Excellent

Amy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here. And the kids loved that there was a playground across the street. The adults loved that they serve beer at the Cafe next to the playground.
Stayed 3 nights in Apr 2025

6/10 Okay

Valentina, Yorktown Heights

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Nice place but no AC.
Stayed 5 nights in Jul 2024

10/10 Excellent

David Joseph

Stayed 7 nights in Sep 2024

10/10 Excellent

Janani

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time in Lucerne by staying at this property. The apartment had evertything we needed and was very comfortable. Given how Lucerne is so expensive this gave us the opportunity to make simple breakfast, stock up the fridge with essentials and heat up frozen meals. The place is less than 5 mins from the train station and close to all other places.
Stayed 4 nights in Sep 2024

8/10 Good

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic, except double bed was in a corner, so one side could not get out of their own side
Stayed 7 nights in Jul 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient and easy - a bright, spacious apartment, with a friendly and helpful staff from the Hotel Central. Staying here was the best decision made so far this vacation!
Stayed 3 nights in Apr 2024

10/10 Excellent

Hwee Hoong Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
The check-in/out process was easy. The staff at reception were very friendly and apartment had everything we needed.
Stayed 4 nights in Dec 2023

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great staff and service.
Stayed 7 nights in Sep 2023

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing stay for 3 nights in this beautiful apartment and very central to everything we wanted to do and see! Highly recommend for a short stay. Wish we could have stayed longer
Stayed 3 nights in Aug 2023

8/10 Good

Muniba

Travelled with family
Liked: Cleanliness, amenities
Nice property close to the train station. Very convenient . Check in is at Central Hotel and then apartment itself is down the road in a separate location. We had delayed baggage from our flight which was later delivered to the hotel. No one notified us until when it was time for check out we asked about our baggage. If we had not asked we would have missed it. Otherwise clean and wonderful location.
Stayed 3 nights in Aug 2023

8/10 Good

Inderprit

Travelled with family
Liked: Cleanliness, amenities
Dislikes- Drainage in the shower room was not good. The wash basin drainage was poor. When reported to the girl at reception, her question was offensive implying we had put something down the sink. We also had to wait for 40 minutes to check in as the apartment wasn't ready. Nico the Concierge who we dealt with was excellent,very helpful and friendly. If you want a good view then unfortunately you will be staring at a side wall of a church. We were not bothered about the view so was ok for us. The apartment should be checked for proper drainage etc before the next guest moves in. Likes- The apartment is very cosy, spacious and homely. It has everything you need for a comfortable stay. Only 4 to 5 minutes walk from the station. We can stay here again. Owners please advise staff to not accuse guests for something they report. Please thoroughly check the drainage before the next guests arrive.
Stayed 7 nights in Aug 2023

8/10 Good

Juki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with 5 min walk to trains, boats and city center….very nice apartment, quiet and comfortable….staff very responsive and helpful!
Stayed 3 nights in Jun 2023