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Hotel Fenix Gran Meliá - The Leading Hotels of the World

5.0 star property
5-star luxury hotel near U.S. Embassy

Choose dates to view prices

Photo gallery for Hotel Fenix Gran Meliá - The Leading Hotels of the World

Terrace/patio
Restaurant
Terrace/patio
1 bedroom, premium bedding, down comforters, minibar
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Parking available
  • Pet-friendly
  • Room service

Explore the area

View in a map
Hermosilla 2, Madrid, Madrid, 28001
  • Gran Via
    ‪16 min walk‬
  • Puerta del Sol
    ‪3 min drive‬
  • El Retiro Park
    ‪5 min drive‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪13 min drive‬

Room options

View all photos for Presidential Penthouse Suite Red Level (3+1)

1 bedroom, premium bedding, down comforters, minibar

Presidential Penthouse Suite Red Level (3+1)

  • 200 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room

Classic Room

Classic Room

8.8 out of 10
Excellent
(13 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Red Level Room (2+1)

Deluxe Red Level Room (2+1)

Deluxe Red Level Room (2+1)

  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room (2 Adults + 1 Child)

1 bedroom, premium bedding, down comforters, minibar

Premium Room (2 Adults + 1 Child)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Room (3 Adults)

1 bedroom, premium bedding, down comforters, minibar

Premium Room (3 Adults)

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Penthouse Suite Red Level (2+1)

1 bedroom, premium bedding, down comforters, minibar

Penthouse Suite Red Level (2+1)

  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Penthouse Suite Red Level (2+1)

1 bedroom, premium bedding, down comforters, minibar

Presidential Penthouse Suite Red Level (2+1)

  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Suite Red Level (4+1)

1 bedroom, premium bedding, down comforters, minibar

Two Bedroom Suite Red Level (4+1)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Red Level Deluxe Room

Red Level Deluxe Room

Red Level Deluxe Room

9.4 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Penthouse Suite Red Level

1 bedroom, premium bedding, down comforters, minibar

Presidential Penthouse Suite Red Level

8.0 out of 10
Very good
(1 review)
  • 200 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Junior Suite Red Level Lounge Access

1 bedroom, premium bedding, down comforters, minibar

Deluxe Junior Suite Red Level Lounge Access

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Suite Red Level (2+2)

1 bedroom, premium bedding, down comforters, minibar

One Bedroom Suite Red Level (2+2)

  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Red Level Lounge Access 3Adults & 1Child)

Deep soaking tub, hydromassage showerhead, designer toiletries

Suite, 1 Bedroom (Red Level Lounge Access 3Adults & 1Child)

  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for One Bedroom Suite Red Level (3+1)

1 bedroom, premium bedding, down comforters, minibar

One Bedroom Suite Red Level (3+1)

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Red Level Lounge Access

1 bedroom, premium bedding, down comforters, minibar

Junior Suite Red Level Lounge Access

9.4 out of 10
Exceptional
(3 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Suite Red Level Lounge Access

Deep soaking tub, hydromassage showerhead, designer toiletries

One Bedroom Suite Red Level Lounge Access

  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium

1 bedroom, premium bedding, down comforters, minibar

Premium

9.6 out of 10
Exceptional
(27 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Supreme Room

1 bedroom, premium bedding, down comforters, minibar

Family Supreme Room

9.2 out of 10
Wonderful
(5 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Grand Supreme

1 bedroom, premium bedding, down comforters, minibar

Family Grand Supreme

9.4 out of 10
Exceptional
(3 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Two Bedrooms Suite Red Level

  • 90 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Gran Premium with Jacuzzi Red Level Lounge Access

Gran Premium with Jacuzzi Red Level Lounge Access

Gran Premium with Jacuzzi Red Level Lounge Access

8.0 out of 10
Very good
(3 reviews)
  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Master Suite Red Level

1 bedroom, premium bedding, down comforters, minibar

One Bedroom Master Suite Red Level

  • 100 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Supreme

Supreme

Supreme

9.6 out of 10
Exceptional
(15 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Redlevel One Bedroom Master Suite with Terrace

1 bedroom, premium bedding, down comforters, minibar

Redlevel One Bedroom Master Suite with Terrace

  • 89 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Redlevel One Bedroom Master Suite with Terrace (2+1)

1 bedroom, premium bedding, down comforters, minibar

Redlevel One Bedroom Master Suite with Terrace (2+1)

  • 89 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse Suite Red Level (3+1)

1 bedroom, premium bedding, down comforters, minibar

Penthouse Suite Red Level (3+1)

  • 79 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Penthouse Suite Red Level (2+2)

1 bedroom, premium bedding, down comforters, minibar

Penthouse Suite Red Level (2+2)

  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Penthouse Suite Red Level

1 bedroom, premium bedding, down comforters, minibar

Penthouse Suite Red Level

10.0 out of 10
Exceptional
(3 reviews)
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Penthouse Suite Red Level (2+2)

1 bedroom, premium bedding, down comforters, minibar

Presidential Penthouse Suite Red Level (2+2)

  • 200 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for One Bedroom Master Suite Red Level (2+1)

1 bedroom, premium bedding, down comforters, minibar

One Bedroom Master Suite Red Level (2+1)

  • 90 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 1 King Bed

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About the area

Madrid

Salamanca stay.Within a 15-minute walk of this Salamanca hotel, you'll find U.S. Embassy and Gran Via. Prado Museum and Puerta del Sol are also within 2 miles (3 km).

What's nearby

  • Gran Via - 16 min walk - 1.4 km
  • Prado Museum - 19 min walk - 1.7 km
  • Puerta del Sol - 3 min drive - 1.8 km
  • Plaza Mayor - 4 min drive - 2.9 km
  • El Retiro Park - 5 min drive - 2.9 km

Getting around

  • Colon Station - 4 min walk
  • Madrid Recoletos Station - 5 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 19 min drive

Restaurants

  • ‪Ten Con Ten - ‬3 min walk
  • ‪Habanera - ‬4 min walk
  • ‪Rodilla - ‬5 min walk
  • ‪Le Pain Quotidien - ‬2 min walk
  • ‪La Mafia se sienta a la mesa - ‬1 min walk

About this property

Hotel Fenix Gran Meliá - The Leading Hotels of the World

5-star luxury hotel near U.S. Embassy
Hotel Fenix Gran Meliá - The Leading Hotels of the World offers its guests a full-service spa and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business center and 6 meeting rooms. Event space at this hotel measures 6458 square feet (600 square meters) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Hotel Fenix Gran Meliá - The Leading Hotels of the World . An airport shuttle (available 24 hours) and an area shuttle are available for a fee. For a fee, parking is available.

This 5-star Madrid hotel is smoke free.

  • 1 building
  • 188 guestrooms or units
  • 7 levels
  • 6458 sq ft of conference space
  • 600 sq m of conference space
  • Built in 1953
  • Deli
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Fenix Gran Meliá - The Leading Hotels of the World offers 188 accommodations with DVD players and minibars. Beds feature down comforters and premium bedding. A pillow menu is available. 37-inch plasma televisions come with satellite channels. Bathrooms include bathtubs or showers with deep soaking bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 3 treatment rooms including rooms for couples. Services include facials and body treatments. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of the Leading Hotels of the World.

Languages

English, French, Italian, Spanish

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Property amenities

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Self parking on site (EUR 40 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 40 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Full-service spa
  • Health club
  • Stereo

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 37-inch plasma TV with cable/satellite channels
  • DVD player

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub or hydromassage showerhead
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
This property offers use of an 'Audi e-tron' electric vehicle for 1 day per stay. Guests must contact the property prior to arrival to reserve use of the vehicle (subject to availability).
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets: EUR 80 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 40 per person
  • Airport shuttle fee: EUR 105 per vehicle (one way)
  • Self parking fee: EUR 40.00 per day
  • Pet fee: EUR 80 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá).

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Gran Melia Fenix Hotel
Gran Melia Fenix Hotel Madrid
Gran Melia Fenix Madrid
Gran Melia Hotel Madrid
Gran Melia Madrid

Hotel Fenix Gran Meliá - The Leading Hotels of the World Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 741 out of 1001 reviews
Rating 8 - Good. 185 out of 1001 reviews
Rating 6 - Okay. 49 out of 1001 reviews
Rating 4 - Poor. 16 out of 1001 reviews
Rating 2 - Terrible. 10 out of 1001 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Vittorio

Stayed 1 night in Apr 2025

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, great staff service
Stayed 3 nights in Apr 2025

10/10 Excellent

Dennis, Washington

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Yurilyn, Santo Domingo

Stayed 4 nights in Apr 2025

10/10 Excellent

Lexie

Stayed 1 night in Apr 2025

10/10 Excellent

Celso J.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and superb service in the heart of Madrid
Stayed 3 nights in Apr 2025

10/10 Excellent

javier, Miami

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención del personal, propiedad en buenas condiciones , muy buena localización cercano a tiendas de marcas en Madrid , repetiríamos sin dudarlo
Stayed 2 nights in Apr 2025

10/10 Excellent

Kyung Hyun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Felipe, Miami

Stayed 2 nights in Mar 2025

8/10 Good

Lawrence, Orlando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel, a Leading Hotels of the World member, is well located, next to Margaret Thatcher Plaza. We booked a Red Level Deluxe room which included Club Room access and separate check-in on the 7th floor. Room had an entry hallway and bath with door separating the bedroom; it seemed small and cramped. The bed was very comfortable. The RedLevel Club Room offered complimentary buffet or a la carte breakfast till 10 AM and snack buffet starting at 13:30 every day, with standard Spanish style offerings. Premium spirits are freely poured, including Moët Chandon champagne; service is excellent. The Club Room is unexceptional, joining space with Aduana, a limited-menu restaurant; there is access to two uninspiring outdoor terraces, one for smokers. Hotel lobby, adjoining bar (Balmoral) and terrace offer old-world luxury. The other restaurant in the hotel, Zuma, offers Japanese gastronomic fare. Restaurant prices are astronomic, and we avoided them. Note: only some rooms of this category have walk-in showers, in the event a shower-over-tub doesn’t suit, you must specify.
Stayed 4 nights in Mar 2025

10/10 Excellent

Luis

Stayed 1 night in Mar 2025

10/10 Excellent

Avi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An amazing hotel and experience

Amazing facility, service and ambience. We'll be always happy to return to Fénix Gran Melia. Special thanks to the frontal desk which excelled in tourist support and kindness. Kudos to Antonio, Jean Paul and Santiago at the front door for their assistance and care.
Stayed 5 nights in Mar 2025

10/10 Excellent

gerhard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great restuarants
Stayed 1 night in Mar 2025

8/10 Good

Perla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel estaba muy limpio y te dejan bastantes toallas ,los empleados todos eran muy amables
Stayed 1 night in Mar 2025

10/10 Excellent

Hedy

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 6 nights in Mar 2025

10/10 Excellent

Hedy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service experience...
Stayed 7 nights in Mar 2025

10/10 Excellent

Amie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing 5 night stay, rooms, staff, food everything was perfect!!
Stayed 4 nights in Feb 2025

10/10 Excellent

Michael, Dorado

Stayed 2 nights in Feb 2025

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A t5 star experience
Stayed 2 nights in Feb 2025

10/10 Excellent

Pierre

Stayed 1 night in Feb 2025

10/10 Excellent

David

Stayed 1 night in Feb 2025

8/10 Good

Kevin

Stayed 4 nights in Feb 2025

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in Madrid!

We really enjoyed our stay. The staff is extremely friendly and helpful! The rooms have a good size, the restaurantes are excellent on the property and they are always ready to help!
Stayed 2 nights in Jan 2025

10/10 Excellent

Neritan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great hotel, location, service, staff, breakfast. We really enjoyed our stay here, will be back soon. Thank you for everything
Stayed 3 nights in Jan 2025

4/10 Poor

Jose

Stayed 1 night in Nov 2024