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Pensión La Estrella

1.0 star property
Guest house near Gran Via in Madrid

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Photo gallery for Pensión La Estrella

Down comforters, individually decorated, individually furnished, desk
Down comforters, individually decorated, individually furnished, desk
Free toiletries, hair dryer, towels
Down comforters, individually decorated, individually furnished, desk
Basic Double Room
Reviews
6.2

Popular amenities

  • Free WiFiFree WiFiFree WiFi
  • Air conditioningAir conditioningAir conditioning
  • HousekeepingHousekeepingHousekeeping

Explore the area

Map
Calle Estrella 5, 2 Derecha, Madrid, Madrid, 28004
  • Popular LocationGran Via3 min walk
  • Popular LocationPuerta del Sol9 min walk
  • Popular LocationPlaza Mayor12 min walk
  • AirportMadrid (MAD-Adolfo Suárez Madrid-Barajas)23 min drive

Room options

View all photos for Basic Twin Room (with bunk bed, with extra bed)

Basic Twin Room (with bunk bed, with extra bed)

Basic Twin Room (with bunk bed, with extra bed)

  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Basic Double Room

Down comforters, individually decorated, individually furnished, desk

Basic Double Room

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Single Room, 1 Bedroom, Private Bathroom

Down comforters, individually decorated, individually furnished, desk

Basic Single Room, 1 Bedroom, Private Bathroom

8.9/10 Excellent
  • 7 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Single Room, 1 Single Bed, Shared Bathroom

Down comforters, individually decorated, individually furnished, desk

Single Room, 1 Single Bed, Shared Bathroom

7.5/10 Good
  • 7 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Double Room, 1 Double Bed

Deluxe Double Room, 1 Double Bed

Deluxe Double Room, 1 Double Bed

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Room
Hostal Condestable
Free WiFi
Air conditioning
Housekeeping
3.7 out of 5, Good, (273)
The price is CA $231
per night
CA $255 total
includes taxes & fees
7 Jun - 8 Jun
Hostal Condestable

About the area

Madrid

Madrid Centro stay.At this Madrid Centro pension, you'll be well placed to visit Gran Via and Lope de Vega Theatre, both within a 5-minute walk. Puerta del Sol and Royal Palace of Madrid are also within half a mile (1 km).
View more Pensions in MadridOpens in a new window

What's nearby

  • Gran Via - 3 min walk
  • Puerta del Sol - 9 min walk
  • Royal Palace of Madrid - 11 min walk
  • Plaza Mayor - 12 min walk
  • Prado Museum - 4 min drive

Getting around

  • Santo Domingo Station - 3 min walk
  • Madrid Principe Pio Station - 18 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 24 min drive

Restaurants

  • KFC - 2 min walk
  • Gymage Lounge Resort - 2 min walk
  • Kinza - 3 min walk
  • El Buda Feliz - 2 min walk
  • El Lugar de Martina - 1 min walk

About this property

Pensión La Estrella

Guest house near Gran Via in Madrid
Pensión La Estrella offers its guests multilingual staff, tour/ticket assistance, and concierge services. Public spaces have free WiFi.

This Madrid pension is smoke free.

  • 1 floor
  • 10 guestrooms or units
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site
Pensión La Estrella offers 10 air-conditioned accommodations with hair dryers and complimentary toiletries. These individually decorated and furnished accommodations include desks. Beds feature down comforters. 22-inch flat-screen televisions come with digital channels. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Accessibility

  • Elevator

Room amenities

Entertainment

  • 22-inch flat-screen TV
  • Digital channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Heating

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - midnight
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher in each accommodation. Contactless check-in and contactless check-out are available.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hostal Estrella
Hostal La Estrella
Hostal La Estrella Hostel Madrid
Hostal La Estrella Madrid
Hostal Estrella Madrid
Estrella Madrid
Hostal La Estrella
Pensión La Estrella Madrid
Pensión La Estrella Pension
Pensión La Estrella Pension Madrid

Pensión La Estrella Reviews

Reviews

6.2
Rating 10 - Excellent. 31 out of 215 reviews" "
Rating 8 - Good. 62 out of 215 reviews" "
Rating 6 - Okay. 51 out of 215 reviews" "
Rating 4 - Poor. 31 out of 215 reviews" "
Rating 2 - Terrible. 40 out of 215 reviews" "

7.2/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Carol

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

6/10 Okay

Saigonmylove

Travelled with family
Liked: Cleanliness, staff & service
We like their location for: Convenient, cleanliness and safe because it is next to city policy station. But the room is small like a bird cage, only 1 pillow for 2 people, and warning for the first time foreigners (non-Spanish speaking) in Madrid like us: You should be prepared to deal with non-English people :(. It took us 2 hrs for looking, waiting and dealing with the building and meet the registration guy. They post a phone number on the door and ask you to do online check in but my phone could not contact them and and internet network is slow like s.ht. Do not book this property if you visit Madrid on the 1st time and have no Spanish speaking experiences.
Stayed 2 nights in May 2023

10/10 Excellent

Socorro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views!
Cozy place, excelente service!!
Stayed 2 nights in May 2023

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Read this one! It's a gem!!
After reading the dismal reviews I was a little apprehensive. I can assure you that this place is a great little place to stay. Good location, quiet, refurbed, clean. Only downsides I can think of are no curtain in room so no alarm clock for me...nature's alarm clock made sure I was up and at em at 7am ☀️☀️, the shower bracket was a bit dodgy but managed to get a workable angle to get clean. The cleaner was super friendly and the check in process( although unconventional) was relatively straightforward if you follow the rules. To stay in the centre of Madrid for 30euros a night? With a private bathroom? It's a no brainer! Thanks for a great stay
Stayed 2 nights in Apr 2023

4/10 Poor

Hamlin

Disliked: Staff & service, property conditions & facilities, room comfort
No front desk, luggage storage, towels, toiletries
Contrary to the property description on hotels.com, there was no front desk or luggage storage. There were also no towels or toiletries provided, despite me chasing for them several times. The window blind was also not fixed so I could not open the window and had no fresh air or natural light during the stay. There was a lot of noise from refuse collection on the street outside, late at night and early in the morning. There was also noise from scaffolding construction work during the day. The lock was broken when I arrived and I had to wait two hours for it to be fixed. I asked for an email to send complaints to but got no reply.
Stayed 2 nights in Jan 2022

4/10 Poor

Andrea

Liked: Cleanliness
Disliked: Staff & service
The room was small but clean and near all of the major attractions. Customer service was terrible though and no one is physically present at the hostel. I wrote them about a month prior to my trip and again the week prior with some questions and never heard back. Most of the times that you call you won't get answered and the check in process was confusing and unprofessional. It was all done over the phone and the woman I spoke to was constantly bickering with someone else and ended up yelling at me for not doing something she hadn't even told me to do. They need you to send them a picture of your passport via whatsapp, which frankly felt a bit shady. If it hadn't been for the maintenance ladies who stepped out of their way to help me, I would have never checked in. Once inside, I realized the room's lock wasn't working and I tried to call their number but of course had no response. Several other guests during my stay had similar experiences. I stayed because it was already paid for but spent my entire stay praying I didn't have to talk to them again.
Stayed 6 nights in Nov 2021

4/10 Poor

Pamela

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Avoid!!! Only good thing is the location
Avoid this place at all costs, the only good thing about it is the location! We arrived at the hotel tired and wearisome after a 4 hour journey from Valencia and just wanted to get settled in. However, there was nobody at the property to welcome us and we had to phone the telephone number that was on the door to let the owner know we had arrived. After about 10 mins, the owner arrived with the keys and let us into our room but he spoke no english. Our first thoughts were that the room was very small for 2 people but that was just the beginning. After using the bathroom, we found that the toilet didnt flush properly and that the tv did not work and had 'no signal'. The room had a small balcony attached so we pulled up the shutter to get a better view and found that we couldnt get the shutter back down. We emailed the owner and asked if he could fix it but we got no reply after 4 days which meant we had no shutter/curtains to keep the sun from waking us up each morning. We hated being in this room so spent as much time sightseeing and being out and about as possible. The only good thing is the location - it is just a one minute walk from the gran via and callao metro station which was perfecf for us. However, next time we will definitely pay slightly extra for somewhere upmarket.
Shutter got stuck so we had no curtains to keep out the sun for 3 nights
Stayed 4 nights in Sep 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Mar 2020

2/10 Terrible

Patrick, Atlanta

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I really can not review this place low enough. Firstly, they did not speak any English, as advertised in their posting, which makes check in extremely complicated-as you have to gain access through a main door of a building, but if they never answer, you will not get access. They advertise to call during certain times, but still no answer, or you get "no English", and they hang up. The area is off the beaten track, and a little sketchy, there are too many people hanging around the entrance watching you, and if you do get access to the building, there are twice as many in the building standing around. I did not get access to the room that I paid for, due to them answering and hanging up on me. All in all, it is not a safe location, clean location, nor would I recommend this place to anyone. Please, pay a little extra and try to stay in something safer.
Stayed 8 nights in Dec 2019

2/10 Terrible

jose

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A total discusting place for any person
To begin with. My arrival at the Estrella was atrocious , NO one was waiting for me or sent me any information on how to get into the place. Then someone came in and gave me a room that looked like a closet with a broken closet where I could not accommodate my luggage. I could hear everything that happens everywhere. The share bathroom door was broken and coming apart with mold in the bottom. Next day, a guy came in and assisted me after all of my complaints and placed me in another room with the only difference that there was a sink for me to wash my hands. The only good thing about this place is the location. I have never seen a place like this in my life. I saw other people complaining about how this place is ran by individuals who have no scrupulous. I decided to report this to the dept. of health in Spain once I get situated. It is not what they show in the website.
Stayed 4 nights in Mar 2019