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Within a 15-minute walk of this Makati Downtown hotel, you'll find Power Plant Mall and Ayala Triangle Gardens. Ayala Center and Greenbelt Shopping Mall are also within 2 miles (3 km).
Poolside dining
A full-service spa, 2 restaurants, and an outdoor pool are all featured at this luxury hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free valet parking. Enjoy the gym and perks like free self parking.
City Garden GRAND Hotel ratings based on 9 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for City Garden GRAND Hotel
Everyone (7)Family (1)
4 out of 5
Great Place. Excellent place!!! TV service was appalling/ atrocious. Reset every day. Wonderful place to stay!!!!
Posted by SAMUEL on 22 Feb. 2024
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Comment from Hotel Management
23 Feb. 2024
by Ria Dimla - Duty Manager
Dear Mr. Samuel,Thank you for your feedback! We're delighted to hear that you enjoyed your overall experience at our establishment. We apologize for any inconvenience caused by the TV service. We'll certainly look into the issue to ensure it's addressed promptly and that future guests have a flawless experience. We appreciate your patronage and hope to welcome you back soon for another wonderful stay!Sincerely,Ria DimlaDuty Manager
3 out of 5
Posted by James on 13 Feb. 2024
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Comment from Hotel Management
16 Feb. 2024
by Ria Dimla - Duty Manager
Dear Mr. James,Greetings from City Garden Grand Hotel! Thank you for taking time to post a review of our property. We are so happy to hear that you enjoyed your time at City Garden Grand Hotel. Our goal is always to exceed your expectations. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Keep safe!Sincerely,Ria DimlaDuty Manager
4 out of 5
Posted by JIMMY, from SF on 28 Oct. 2023
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Comment from Hotel Management
29 Oct. 2023
by Clement Salantes | Duty Manager
Dear Mr. Jimmy,Thank you for giving us 5 star rated review. We are delighted to know that you were satisfied with the overall service of our hotel. It’s great to see the positive rating on your review. We hope to be able to be of service to you once again in the near future.Until then, Stay Safe!Clement SalantesDuty Manager
5 out of 5
I thoroughly enjoyed my stay at this hotel with 5 star employees. All the receptionist/housekeepers were kind and extremely helpful. Especially Anne and Larry!
I wouldn’t stay anywhere else.
Posted by Quentin on 15 Sep. 2023
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Comment from Hotel Management
18 Sep. 2023
by Clement Salantes | Duty Manager
Dear Mr. Quentin,We understand that your time is valuable, and we greatly appreciate the effort you took to share your positive feedback and for mentioning our staff are very kind and helpful. Especially, Anne and Larry.Your review serves as a testament to the dedication and hard work put in by our team to provide the best possible service. We are thrilled to know that we were able to meet your expectations and make a positive impact on your experience.Once again, thank you for taking the time to share your positive experience. We are looking forward to welcoming you back here at City Garden Grand Hotel. Until then, Stay Safe!Clement SalantesDuty Manager
5 out of 5
Posted by Federico on 27 Feb. 2023
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Comment from Hotel Management
25 Mar. 2023
by John Pagtabunan | Duty Manager
Dear Mr. Federico,Thank you for taking the time to share your experience during your recent stay with us. Our team truly appreciates it. We are all so glad to know that you enjoyed your stay as well. Looking forward to welcoming you back here at City Garden Grand Hotel.Best Regards,John PagtabunanDuty Manager
4 out of 5
Posted by Erna on 5 Feb. 2023
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Comment from Hotel Management
18 Mar. 2023
by General Manager
Dear Ms. Erna,Thank you for staying with us and for the nearly perfect score! Hope your time in City Garden Grand Hotel was enjoyable and that you will plan to visit us again very soon.Always at your service,Christian TadeoAsst. Front Office Manager
4 out of 5
Property is centralized to my needs. Close to restaurants, shopping centers, hospital & clinics, church, banks, and etc... Most staff (from front desk, housekeeping, security, and supervisors) are very friendly and helpful. However, there are certain things that still need improvement - e.g. reservations and restaurant service. I addressed this with staff and supervisor while staying at the hotel.
Posted by Manuel L, from Cleveland on 24 Dec. 2022
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Comment from Hotel Management
26 Dec. 2022
by General Manager
Dear Mr. Manuel,Thank you for choosing City Garden Grand Hotel to be your host following your recent trip here in the Philippines. Meanwhile, I do apologize that you did not have a positive first impression at our Hotel. I understand that one of our managers have already been in touch with you as soon as we received your feedback and I’m honored that notwithstanding this setback, you allow us to have an opportunity to make things right, and for that, we are very much grateful. Still, your feedback is very well noted and rest assured that we are in continuous efforts on making improvement in our overall service. Furthermore, we look forward to welcoming you back in the future for an improved and incredible stay.Always at your service,Christian TadeoHotel Duty Manager
4 out of 5
Posted by JIMMY, from SF on 7 Dec. 2022
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5 out of 5
I can’t say enough nice things about my stay here. Every aspect was above expectations, from staff courtesy to amenities to location. A couple of requests from front desk were met promptly and without question.
Posted by a verified traveller on 8 Feb. 2020
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Comment from Hotel Management
19 Feb. 2020
by General Manager
Dear Valued Guest,
Thank you for providing such encouraging feedback. Your kind words inspire us to continue providing memorable moments and a GRAND experience for all of our guests. We look forward to welcoming you back soon.
Best Regards,
Mirro Reperuga
General Manager
City Garden GRAND Hotel offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. A business center and 3 meeting rooms are available. A fitness center, a rooftop terrace, and spa services are also featured at the luxury City Garden GRAND Hotel. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Makati hotel.
1 building
311 guestrooms or units
33 levels
2 dining venues
Built in 2014
Deli
Terrace on the roof
Poolside lounge chairs
Conference center
Business facilities
Breakfast available (surcharge)
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Elevator
Smoking in designated areas
Bar or lounge
Bar by the pool
Family Friendly Amenities
Family property
Number of outdoor pools - 1
Free WiFi
Snack bar/deli
Laundry facilities
Refrigerator
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Train station: Gil Puyat Station (2.7 km / 1.7 mi)
Parking: Free valet parking and self parking
Room Amenities
City Garden GRAND Hotel offers 311 air-conditioned accommodations with safes and complimentary newspapers. A pillow menu is available. LED televisions come with cable channels. Bathrooms include bathtubs or showers with deep soaking bathtubs, bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.
Deep soaking tub
In-room dining (limited hours)
LED television
Cable channels
Refrigerator
Electric kettle
Pillow options
Bathtub or shower
Housekeeping (daily)
Nightly turndown service
Newspapers (free)
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Bidet
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Free tea bags/instant coffee
Wardrobe or closet
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.
Firefly Roofdeck - This poolside rooftop bar specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Happy hour is offered.
SPICE Cafe - Onsite buffet restaurant. Open daily.
Room service (during limited hours) is available.
Nearby Activities
An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.
Children under 11 years old are not allowed in the swimming pool or fitness facility without adult supervision.
Spa Services
Massages
Hotel Policies
Check-in
Check-in time starts at 2 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
Rollaway/extra beds are available for PHP 1200.0 per night.
Pet Policy
Pets and service animals are not allowed at City Garden GRAND Hotel
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. Onsite parties or group events are strictly prohibited.
For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.
Children stay free
Service animals not allowed
Cash or credit card deposit required
Number of children who can stay free - 2
Debit cards
UnionPay
Events/parties not allowed
Staffed front desk
Smoke detector
Security system
Children stay free 11
Property is not currently implementing any enhanced cleaning measures
Property is not currently implementing any guest safety measures
Fees
Guests will be asked to pay the following charges at the property:
Deposit: PHP 2000 per accommodation, per stay
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: approximately PHP 990 for adults and PHP 495 for children
Rollaway bed fee: PHP 1200.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
City Garden Grand Hotel
City Garden Grand Hotel Makati
City Garden Grand Makati
City Grand Hotel
Grand Garden Hotel
Hotel City Garden
Hotel City Grand
City Garden Grand Hotel Makati, Metro Manila
City Garden Grand
City Garden GRAND Hotel Hotel
City Garden GRAND Hotel Makati
City Garden GRAND Hotel Hotel Makati
You should know
Pool access available from 6:00 AM to 10:00 PM.
Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
